I've always loved my favorite drink, The Matcha Green Tea Blast. It has been removed from the standard menu but it CAN be found and made. However, I have been to this Riverdale location many times and ordered this drink. Usually in the morning hours. Twice in the past two weeks, during the afternoon hours I stopped to get one. I was told that they do not have it anymore. Hmmmm, must only come out in the morning. I told them that I have ordered it here before and from the other local locations. The manager stepped in and then said, we are out of the Matcha Green tea. Went back the next morning and magically, she was able to make one. Look, just tell me you can't find it in the register or you don't know how to make it! Don't lie to me! You lost a customer today! I'm done with Jamit Juice!
Atmosphere: 2
Food: 4
Service: 1
Edgar Agustin
Hey said they where out of everything
C
Jamba doesn't have items that show on the menu online and allow you to order them still. You won't know that until you come inside to grab your order that isn't ready. Also these type places that automatically start the online tip surcharge at 15% turn me off from coming back.
Jessica M
Worst experience ever! I went in July 5th 2025 around 8:20 a.m. the shift manager there took my order I placed my tip in the jar. She took the next person's order which was fine. She mixed my smoothie and while it was mixing she started working on the next person's order. Again that was perfectly okay. My smoothie is done mixing and it's just sitting there. It sits there for 4 minutes while she works on the other person's order while my smoothie is melting. I finally get sick of waiting and say I'm sorry could I get my smoothie I need to get to work. She gives me a dirty look slams down the yogurt that she was using for the other person's order and pours my smoothie. She gives me the dirtiest look doesn't say anything. And this was the shift manager treating me like crap. I will not be returning and will not recommend this location to anyone. Worst customer service experience ever!!! The only thing that would have made it worse is if she was to spit in my smoothie.
Atmosphere: 1
Food: 1
Service: 1
Advantage Consulting (Dustin Kearl)
Jamba in Riverdale is a spot we really enjoy. The smoothies are always fresh and taste great. They have a good variety of options, and everything we’ve tried has been solid. The staff are friendly and helpful, and the service is usually pretty quick.
The front area could definitely be cleaner… it’s not terrible, but it would feel more inviting if they kept that space tidier. The rest of the facility is fine… it’s a comfortable place to stop in and grab a smoothie.
The only real downside is the price. It feels like it’s gotten more expensive lately… not quite as affordable as it used to be. That said, we still go because the smoothies are consistently good.
Overall, it’s a good spot. We keep coming back… just wish it was a little cleaner in front and a little easier on the wallet.
Atmosphere: 4
Food: 5
Service: 5
Gin H
FYI- note that they replied!!! BUT I DID CONTACT MGR. I DID CONTACT CORPORATE. NOT A GOOD COMPANY. Can’t give it a zero or I would. Went there and wanted 2 smoothies saw their metal cups & bought 2. Male staff member put the metal cups , lids & metal straws in liquid sanitizer in sink. Left them there & waited in next customer. He then pulled them out, after he had waited on 2nd customer & didn’t rinse them (I didn’t knw that until later) & put our smoothies in. My smoothie tasted like rubbing alcohol. It burnt my lips, mouth and throat. We tossed them. Wasted close to $50.00 on that purchase. I sent Mrg email & she told me to come in and get free smoothie, that she put me on list so employees would knw (I hv her emails). I went in (we live in N. Ogden) & same male employee that poisoned us was there & didn’t know anything about this & neither did female w/ him. He informed me that the mgr was out bk doing inventory & wouldn’t be finished for a long time. I sent mgr another email & she then decided it was company policy that only she could give o/the free smoothie. Just makes it all up as she goes along. I contacted Corporate & they weren’t happy & assured me this would be handled & I would be contact soon! NOPE! Locals dropped it. BUT I WON’T & I will keep posting so ppl know what a lousy franchise you are. You could hv done the right thing! Now you will pay the price! All this because you refused good customer service. You caused illness w/ you bad service.
Stephen M
Terrible service, terrible smoothies, worthless employees and overall a terrible location
Bradley Fehr
There was a worker there that was really great. his name was Julian. He prepared my order with skill, style and care. He was super nice and friendly. I will return just to have his service again. give him a raise!!
Sydney Joy
The worker there was not paying attention, staring off into space. I tried redeeming a reward, she told me to online order so I did. I’m just sitting there and staring at her. She then proceeds to ask me what I want to Order even though I had just placed an online order cause she said to. Didn’t end up even putting in my reward. Then Got confused that I online ordered.
Worst jamba I’ve ever been to, horrible customer service, the cashier had 2 headphones in the whole time clueless to what’s happening and just stood there staring off into the distance after I ordered my smoothie
Ashley Weller
Walked in and was instantly greeted with a slam of an appliance and a loud groan. “Did you order ahead?!?” I said I hadn’t and the employee groaned loudly again said “One second then!” Proceeded to groan and huff multiple more times and slam and throw more things around before she came up and asked what I wanted. Come to find out her name tag says she is the general manager. I ordered and my drink directly off the menu with no additions (not that she asked) it came out quickly. But with many more groans and slamming throughout. My drink was fine, but I definitely felt like I was in trouble for being there and she was upset I dared walk in and order an item off the menu. The store was very messy and there were multiple signs about the oven being broken I feel for her clearly being short staffed and stressed but the attitude was very uncalled for. I was the only customer in the building and ordered an item straight off the menu. Surprised that this standard is acceptable, but after reading other recent reviews it appears this is normal. I wasn’t expecting anything overly friendly even. But the open hostility was very jarring.
Herson Osorio
Worst experience ever , bad attitude and dirty employees. Order bowls and they were packing and cutting the fruits with their own hands and no gloves.
Rita Luacia
I got there this morning at 7:00 am and waited for it to open. By 7:10 this individual showed up. She asked me to wait 5 minutes before going in. When I did go in she told me that she wouldn’t work on my order because she had a lot of online orders to work on. I explained how late she was to open and I waited patiently. Do you want to order it or NOT because if you do it won’t be ready I have things to do first and time is ticking.
Atmosphere: 1
Food: 1
Service: 1
Mary Elizabeth Bokinskie
I usually go to Tropical Smoothie Cafe to get my smoothies but Jamba Juice was more convenient while I was out and about so I decided to give it a try. I got the acai super-antioxidant smoothie with whey protein, a $9+ smoothie. I had already started driving away when I tried the first sip and it tasted rotten! The ingredients were definitely over ripe. That $9 smoothie went right into the trash and I will go out of my way to go to Tropical Smoothie Cafe next time.
Great stop!!
Atmosphere: 5
Food: 5
Service: 5
I've always loved my favorite drink, The Matcha Green Tea Blast. It has been removed from the standard menu but it CAN be found and made. However, I have been to this Riverdale location many times and ordered this drink. Usually in the morning hours. Twice in the past two weeks, during the afternoon hours I stopped to get one. I was told that they do not have it anymore. Hmmmm, must only come out in the morning. I told them that I have ordered it here before and from the other local locations. The manager stepped in and then said, we are out of the Matcha Green tea. Went back the next morning and magically, she was able to make one. Look, just tell me you can't find it in the register or you don't know how to make it! Don't lie to me! You lost a customer today! I'm done with Jamit Juice!
Atmosphere: 2
Food: 4
Service: 1
Hey said they where out of everything
Jamba doesn't have items that show on the menu online and allow you to order them still. You won't know that until you come inside to grab your order that isn't ready. Also these type places that automatically start the online tip surcharge at 15% turn me off from coming back.
Worst experience ever! I went in July 5th 2025 around 8:20 a.m. the shift manager there took my order I placed my tip in the jar. She took the next person's order which was fine. She mixed my smoothie and while it was mixing she started working on the next person's order. Again that was perfectly okay. My smoothie is done mixing and it's just sitting there. It sits there for 4 minutes while she works on the other person's order while my smoothie is melting. I finally get sick of waiting and say I'm sorry could I get my smoothie I need to get to work. She gives me a dirty look slams down the yogurt that she was using for the other person's order and pours my smoothie. She gives me the dirtiest look doesn't say anything. And this was the shift manager treating me like crap. I will not be returning and will not recommend this location to anyone. Worst customer service experience ever!!! The only thing that would have made it worse is if she was to spit in my smoothie.
Atmosphere: 1
Food: 1
Service: 1
Jamba in Riverdale is a spot we really enjoy. The smoothies are always fresh and taste great. They have a good variety of options, and everything we’ve tried has been solid. The staff are friendly and helpful, and the service is usually pretty quick.
The front area could definitely be cleaner… it’s not terrible, but it would feel more inviting if they kept that space tidier. The rest of the facility is fine… it’s a comfortable place to stop in and grab a smoothie.
The only real downside is the price. It feels like it’s gotten more expensive lately… not quite as affordable as it used to be. That said, we still go because the smoothies are consistently good.
Overall, it’s a good spot. We keep coming back… just wish it was a little cleaner in front and a little easier on the wallet.
Atmosphere: 4
Food: 5
Service: 5
FYI- note that they replied!!! BUT I DID CONTACT MGR. I DID CONTACT CORPORATE. NOT A GOOD COMPANY. Can’t give it a zero or I would. Went there and wanted 2 smoothies saw their metal cups & bought 2. Male staff member put the metal cups , lids & metal straws in liquid sanitizer in sink. Left them there & waited in next customer. He then pulled them out, after he had waited on 2nd customer & didn’t rinse them (I didn’t knw that until later) & put our smoothies in. My smoothie tasted like rubbing alcohol. It burnt my lips, mouth and throat. We tossed them. Wasted close to $50.00 on that purchase. I sent Mrg email & she told me to come in and get free smoothie, that she put me on list so employees would knw (I hv her emails). I went in (we live in N. Ogden) & same male employee that poisoned us was there & didn’t know anything about this & neither did female w/ him. He informed me that the mgr was out bk doing inventory & wouldn’t be finished for a long time. I sent mgr another email & she then decided it was company policy that only she could give o/the free smoothie. Just makes it all up as she goes along. I contacted Corporate & they weren’t happy & assured me this would be handled & I would be contact soon! NOPE! Locals dropped it. BUT I WON’T & I will keep posting so ppl know what a lousy franchise you are. You could hv done the right thing! Now you will pay the price! All this because you refused good customer service. You caused illness w/ you bad service.
Terrible service, terrible smoothies, worthless employees and overall a terrible location
There was a worker there that was really great. his name was Julian. He prepared my order with skill, style and care. He was super nice and friendly. I will return just to have his service again. give him a raise!!
The worker there was not paying attention, staring off into space. I tried redeeming a reward, she told me to online order so I did. I’m just sitting there and staring at her. She then proceeds to ask me what I want to Order even though I had just placed an online order cause she said to. Didn’t end up even putting in my reward. Then Got confused that I online ordered.
Restaurantji Recommends
Worst jamba I’ve ever been to, horrible customer service, the cashier had 2 headphones in the whole time clueless to what’s happening and just stood there staring off into the distance after I ordered my smoothie
Walked in and was instantly greeted with a slam of an appliance and a loud groan. “Did you order ahead?!?”
I said I hadn’t and the employee groaned loudly again said “One second then!” Proceeded to groan and huff multiple more times and slam and throw more things around before she came up and asked what I wanted. Come to find out her name tag says she is the general manager.
I ordered and my drink directly off the menu with no additions (not that she asked) it came out quickly. But with many more groans and slamming throughout.
My drink was fine, but I definitely felt like I was in trouble for being there and she was upset I dared walk in and order an item off the menu.
The store was very messy and there were multiple signs about the oven being broken
I feel for her clearly being short staffed and stressed but the attitude was very uncalled for. I was the only customer in the building and ordered an item straight off the menu.
Surprised that this standard is acceptable, but after reading other recent reviews it appears this is normal.
I wasn’t expecting anything overly friendly even. But the open hostility was very jarring.
Worst experience ever , bad attitude and dirty employees. Order bowls and they were packing and cutting the fruits with their own hands and no gloves.
I got there this morning at 7:00 am and waited for it to open. By 7:10 this individual showed up. She asked me to wait 5 minutes before going in. When I did go in she told me that she wouldn’t work on my order because she had a lot of online orders to work on. I explained how late she was to open and I waited patiently. Do you want to order it or NOT because if you do it won’t be ready I have things to do first and time is ticking.
Atmosphere: 1
Food: 1
Service: 1
I usually go to Tropical Smoothie Cafe to get my smoothies but Jamba Juice was more convenient while I was out and about so I decided to give it a try. I got the acai super-antioxidant smoothie with whey protein, a $9+ smoothie. I had already started driving away when I tried the first sip and it tasted rotten! The ingredients were definitely over ripe. That $9 smoothie went right into the trash and I will go out of my way to go to Tropical Smoothie Cafe next time.
Atmosphere: 3
Food: 1
Service: 3
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