Waited for 27 min for my children that came cold , not good service at all
Food: 3
Service: 1
Renae B
Terrible experience at Riverton KFC. My order came wrong (half-full fries, barely filled mashed potatoes, and a tiny $3.50 coleslaw). When I called, the employee refused to give me their name (claiming “scammers”), didn’t apologize, and told me I’d have to come back in person for only a partial refund or replacement — no option for a simple credit card refund. I had lost my appetite at this point and did not end up enjoying the meal.
When I went in, the supervisor (Emilee W) also refused to give a refund, and only after pressing did the manager, Jordan W. come out. By then I had explained myself three times, was in tears from frustration, and still left without a full refund or even an apology.
I later called other KFCs, and every one of them was kind, professional, and had no issue giving their names. Riverton is clearly the outlier. Worst service I’ve ever had at a fast food restaurant — poor food quality, zero accountability, and unprofessional management. I won’t be back.
Additionally, it appears this location’s staff avoids providing their names when speaking with customers, which raises concerns about accountability. From my experience, this may stem from a conflict of interest, as the supervisor and manager are related and working under one another. This type of arrangement fosters favoritism and undermines both customer service and company standards. Instead of ensuring quality food and a positive guest experience, their priority seems to be protecting each other rather than holding staff accountable.
Laurie Telford
This KFC is a horrible place to visit. I should have read the reviews beforehand. We placed an order online and it was supposed to be ready at 6:20. Walked in and waited 10 minutes , tried to ask at counter was told chicken not ready several people behind me ordered and received their order I asked again and they said just a minute my wife called on the phone, it rang and rang then hung up. It is now 7 pm and still no food and no help from anyone I just want to cancel my order and leave. It was finally ready for me at 7:15. This was a complete unorganized mess. I tried figuring out how to cancel online and get my refund but I couldn’t. I will never visit them again.
Logan Weiss
Great food and fast service
Atmosphere: 5
Food: 5
Service: 5
Jennifer Levi
I was waiting thirty minutes for an order I had made long before arriving there. The guy initially told me ten minutes, but it ended up being thirty minutes. When I asked him how much longer it would take, he responded rudely, telling me that he had no idea. How could he not know if he works there? I will never return to that place. I was also not the only person waiting. Many people got tired of the long wait.
America Beauty Salon
I stopped to eat here after work, and after placing my order, it took the cashier 45 minutes to give me my food! The manager needs to take better control of the dining area—it’s just as important as the drive-thru.
Lucas from Blinker Fluid TV
No wonder y'all have a 2.8 out of a five-star rating. What I ordered per your Uber Eats profile vs what I received 😂 y'all disrespecting Colonel Harland Sanders name.
Atmosphere: 1
Food: 1
Service: 1
caraleones54
Good food. Good service 👍
Atmosphere: 4
Food: 5
Service: 5
Kimberly Meyers
Food was good and super fast.
Atmosphere: 4
Food: 5
Service: 5
Nathaniel Lewis
I love this location.they got my food out quickly and it was fresh and hot!!! The cheese curds were amazing. And the wings were awesome.the joint was Clean too. The employees were super nice as we!!!
This is the slowest KFC I've ever eaten at I wont make that mistake again!
Atmosphere: 1
Food: 1
Service: 1
Sharon Seal
Good for a quick meal
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Sandwich
Karina Blanco
Everything was great
Atmosphere: 5
Food: 5
Service: 5
JEFF B
Walk in, one employee on break eating in the dinning room, three employees behind the counter, they seemed to only acknowledged the drive through, they kept saying will be right with you. But then a car would pull up to the drive thru and they would focus on that customer only. When n I think they'd come help me another car pulled up. I get it if they were already in line when I walked in but this happened 3 times. I was at the counter waiting before those cars pulled up.
Atmosphere: 1
Food: 1
Service: 1
Shawn Spencer
Manager was super friendly and got our food out before we could even fill our drinks!
Waited for 27 min for my children that came cold , not good service at all
Food: 3
Service: 1
Terrible experience at Riverton KFC. My order came wrong (half-full fries, barely filled mashed potatoes, and a tiny $3.50 coleslaw). When I called, the employee refused to give me their name (claiming “scammers”), didn’t apologize, and told me I’d have to come back in person for only a partial refund or replacement — no option for a simple credit card refund. I had lost my appetite at this point and did not end up enjoying the meal.
When I went in, the supervisor (Emilee W) also refused to give a refund, and only after pressing did the manager, Jordan W. come out. By then I had explained myself three times, was in tears from frustration, and still left without a full refund or even an apology.
I later called other KFCs, and every one of them was kind, professional, and had no issue giving their names. Riverton is clearly the outlier. Worst service I’ve ever had at a fast food restaurant — poor food quality, zero accountability, and unprofessional management. I won’t be back.
Additionally, it appears this location’s staff avoids providing their names when speaking with customers, which raises concerns about accountability. From my experience, this may stem from a conflict of interest, as the supervisor and manager are related and working under one another. This type of arrangement fosters favoritism and undermines both customer service and company standards. Instead of ensuring quality food and a positive guest experience, their priority seems to be protecting each other rather than holding staff accountable.
This KFC is a horrible place to visit. I should have read the reviews beforehand. We placed an order online and it was supposed to be ready at 6:20. Walked in and waited 10 minutes , tried to ask at counter was told chicken not ready several people behind me ordered and received their order I asked again and they said just a minute my wife called on the phone, it rang and rang then hung up. It is now 7 pm and still no food and no help from anyone I just want to cancel my order and leave. It was finally ready for me at 7:15. This was a complete unorganized mess. I tried figuring out how to cancel online and get my refund but I couldn’t. I will never visit them again.
Great food and fast service
Atmosphere: 5
Food: 5
Service: 5
I was waiting thirty minutes for an order I had made long before arriving there. The guy initially told me ten minutes, but it ended up being thirty minutes. When I asked him how much longer it would take, he responded rudely, telling me that he had no idea. How could he not know if he works there? I will never return to that place. I was also not the only person waiting. Many people got tired of the long wait.
I stopped to eat here after work, and after placing my order, it took the cashier 45 minutes to give me my food! The manager needs to take better control of the dining area—it’s just as important as the drive-thru.
No wonder y'all have a 2.8 out of a five-star rating. What I ordered per your Uber Eats profile vs what I received 😂 y'all disrespecting Colonel Harland Sanders name.
Atmosphere: 1
Food: 1
Service: 1
Good food. Good service 👍
Atmosphere: 4
Food: 5
Service: 5
Food was good and super fast.
Atmosphere: 4
Food: 5
Service: 5
I love this location.they got my food out quickly and it was fresh and hot!!! The cheese curds were amazing. And the wings were awesome.the joint was Clean too. The employees were super nice as we!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This is the slowest KFC I've ever eaten at I wont make that mistake again!
Atmosphere: 1
Food: 1
Service: 1
Good for a quick meal
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Sandwich
Everything was great
Atmosphere: 5
Food: 5
Service: 5
Walk in, one employee on break eating in the dinning room, three employees behind the counter, they seemed to only acknowledged the drive through, they kept saying will be right with you. But then a car would pull up to the drive thru and they would focus on that customer only. When n I think they'd come help me another car pulled up. I get it if they were already in line when I walked in but this happened 3 times. I was at the counter waiting before those cars pulled up.
Atmosphere: 1
Food: 1
Service: 1
Manager was super friendly and got our food out before we could even fill our drinks!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Famous Bowl
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