After waiting on hold to talk with a manager about poor service and food delivered cold, I felt it was necessary to caution others. #1 if I had known that door dash would be delivering I would not have ordered. #2 if I wanted a cold dinner I could have had that at my location. If you offer delivery then deliver. If you use door dash then say so. This was an awful experience and it will affect my future pizza hut orders throughout the country. I'm traveling in an over the road truck so going to get takeout is not often a realistic option. All I wanted after a long day is a decent hot meal and you failed to deliver that.
Atmosphere: 1
Food: 1
Service: 1
Maddy Mecham
Horrible experience. Order a pizza with our points. Says 15 minutes, 45 minutes later we get home with an undercooked pizza.... I mean how hard is it to cook a pan pizza all the way 🤯🤔 if your hungry for pizza stick to high country.
Food: 1
Service: 1
Brandon La Verne
"Side fries" for $4.69. What a joke. This an employee light hand or "Bidenomics"? This isn't even a small at McDonalds. What a shame.
Austin Barnett
Good food, just needs better service and more staff... Closed lobby before posted time, come early..
Atmosphere: 2
Food: 3
Service: 2
Samuel Freise
Supreme pizza that they must have been running low on cheese. Worst Pizza Hut ever
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Supreme Pizza
Jessica Jones
I ordered pizza for me and my coworkers through the website and never received my order... $50 of pizza not received, and by the time I noticed it hadn't been delivered the store was already closed.
Jerry Simmons
Pizza was as expected. The restaurant and seating area seemed fine but the mens restroom has a pretty bad case of neglect... The urinal had heavy mineral build up and the sink has a major drain pipe leak to the point I think most all the water ran into the bucket placed below it. The sad point there is the sind drain connector pipes are readily accessible and would be a cheap repair. Just seems no more attention is put to it than to place a bucket under it. Generally not an item I would rate a place on but this did seem definitely worse that the average.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Cheese Sticks
Cole Helms
Ordered delivery thru the Pizza Hut app. It was then sent via door dash which was fine. I was given the wrong pizza order. Called multiple times for them to try and rectify the problem, but the pizza hut store will not take responsibility. They kept hanging up on me for the order so I would be very leary of ordering dorm this place. They are not professional and are not even bothering to try and help. They act like it's door dash fault even though it wasn't ordered through the door dash app. Ridiculous waste of money and waste of time. Don't go here this place has gone downhill fast.
Atmosphere: 1
Food: 1
Service: 1
Rawlin Kelsch
The worst cardboard 3 day old trash I have ever spent money on in all my life!! Never have I done a bad review but this last time going to pizza hit in Roosevelt was over the top the worst waist of money and time I have ever experienced in “take out” In all my life!
Atmosphere: 1
Food: 1
Service: 1
Melissa Josh
I ordered online live about 20 minutes from town I was waiting over an hour for my food to be down because they gave it out 3 different times. I NEVER come here bit I thought two items let's try. I will continue to tell everyone not to come here.
We haven't been to Pizza Hut in years. We just moved here. It's an amazing small town. We were starving and had just finished unpacking. Wings and pizza hot the spot. I'm in love with Pizza Hut again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pan Pizza, Breadsticks, Traditional Wings
glenda Hufanga
The customer service was good and the food was good. We walked in and ordered and waited for our food to take home and it wasn't a very long wait.
Several slices were void the selected toppings and other slices contained only ONE topping item.
Atmosphere: 5
Food: 4
Service: 5
Tammy Chacon
Ordered three pizza's. They over charged me.because they said they didn't know how to ring it up. Sound like they need to Train their employees ir don't let them touch the computer. So watch your orders if you walk in to order!
M Moon
We were visiting from out of town for a funeral and we're hungry and decided to pizza. The guy went to the wrong hotel and when he realized he was at the wrong place he canceled that order instead of delivering it and then didn't tell us. We waited over an hour for a pizza which never arrived. When I checked on it I got a message that said I order had been delivered and no one had told us. It is now 10:00 p.m. and we are starving. Horrible customer service
After waiting on hold to talk with a manager about poor service and food delivered cold, I felt it was necessary to caution others. #1 if I had known that door dash would be delivering I would not have ordered. #2 if I wanted a cold dinner I could have had that at my location. If you offer delivery then deliver. If you use door dash then say so. This was an awful experience and it will affect my future pizza hut orders throughout the country. I'm traveling in an over the road truck so going to get takeout is not often a realistic option. All I wanted after a long day is a decent hot meal and you failed to deliver that.
Atmosphere: 1
Food: 1
Service: 1
Horrible experience. Order a pizza with our points. Says 15 minutes, 45 minutes later we get home with an undercooked pizza.... I mean how hard is it to cook a pan pizza all the way 🤯🤔 if your hungry for pizza stick to high country.
Food: 1
Service: 1
"Side fries" for $4.69. What a joke. This an employee light hand or "Bidenomics"? This isn't even a small at McDonalds. What a shame.
Good food, just needs better service and more staff... Closed lobby before posted time, come early..
Atmosphere: 2
Food: 3
Service: 2
Supreme pizza that they must have been running low on cheese. Worst Pizza Hut ever
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Supreme Pizza
I ordered pizza for me and my coworkers through the website and never received my order... $50 of pizza not received, and by the time I noticed it hadn't been delivered the store was already closed.
Pizza was as expected.
The restaurant and seating area seemed fine but the mens restroom has a pretty bad case of neglect...
The urinal had heavy mineral build up and the sink has a major drain pipe leak to the point I think most all the water ran into the bucket placed below it. The sad point there is the sind drain connector pipes are readily accessible and would be a cheap repair. Just seems no more attention is put to it than to place a bucket under it.
Generally not an item I would rate a place on but this did seem definitely worse that the average.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Cheese Sticks
Ordered delivery thru the Pizza Hut app. It was then sent via door dash which was fine. I was given the wrong pizza order. Called multiple times for them to try and rectify the problem, but the pizza hut store will not take responsibility. They kept hanging up on me for the order so I would be very leary of ordering dorm this place. They are not professional and are not even bothering to try and help. They act like it's door dash fault even though it wasn't ordered through the door dash app. Ridiculous waste of money and waste of time. Don't go here this place has gone downhill fast.
Atmosphere: 1
Food: 1
Service: 1
The worst cardboard 3 day old trash I have ever spent money on in all my life!! Never have I done a bad review but this last time going to pizza hit in Roosevelt was over the top the worst waist of money and time I have ever experienced in “take out”
In all my life!
Atmosphere: 1
Food: 1
Service: 1
I ordered online live about 20 minutes from town I was waiting over an hour for my food to be down because they gave it out 3 different times. I NEVER come here bit I thought two items let's try. I will continue to tell everyone not to come here.
Restaurantji Recommends
We haven't been to Pizza Hut in years. We just moved here. It's an amazing small town. We were starving and had just finished unpacking. Wings and pizza hot the spot. I'm in love with Pizza Hut again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pan Pizza, Breadsticks, Traditional Wings
The customer service was good and the food was good. We walked in and ordered and waited for our food to take home and it wasn't a very long wait.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Breadsticks, Buffalo Chicken Pizza
Several slices were void the selected toppings and other slices contained only ONE topping item.
Atmosphere: 5
Food: 4
Service: 5
Ordered three pizza's. They over charged me.because they said they didn't know how to ring it up. Sound like they need to Train their employees ir don't let them touch the computer. So watch your orders if you walk in to order!
We were visiting from out of town for a funeral and we're hungry and decided to pizza. The guy went to the wrong hotel and when he realized he was at the wrong place he canceled that order instead of delivering it and then didn't tell us. We waited over an hour for a pizza which never arrived. When I checked on it I got a message that said I order had been delivered and no one had told us. It is now 10:00 p.m. and we are starving. Horrible customer service
Service: 1
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