I’d recommend driving 15 minutes to the Logan Arby’s. This location (Smithfield) is always understaffed and poorly managed, with long wait times, inattentive service, and ongoing inventory issues. The overall experience was disappointing.
Atmosphere: 1
Food: 2
Service: 1
Brian Grieashamer
It was horrible. $36 and the sandwichs were horrible
Atmosphere: 3
Food: 2
Service: 3
Nicole Porter
They ran out of roast beef at 8:30 pm. What kind of arbys runs out of its staple menu item at 8:30 pm!
Atmosphere: 1
Food: 1
Service: 1
Candace T
Was excited to try the new turkey stuffing sandwich tonight. Enough I bought 3 meals of it for myself and my family. One of them got the wrong sandwich and the other 2 were missing the onions stuffing etc. the sandwich looks nothing like it was advertised and really looks like barf on bread. Ordered online for pick up and still took about a half hour to get. Disappointed as always at this specific Arbys staff and food wise.
Atmosphere: 3
Food: 1
Service: 1
Casey Harris
Bruh we cant even use the app, deals or coupons here. This is why i just go to subway right next to it
Atmosphere: 1
Food: 1
Service: 1
Jamarcus Marely
The kitchen was visible and clean.
Shaela Stone
Really good food. But they are way under staffed. We decided to dine -in. There was only 2 workers😔 dining room had not been swept or tables wiped in a hot minute these TWO employees were slammed with a full door dash order board and the Drive thru was packed . We were patient and waited to be waited on for at least 10 minutes. Then we ordered and waited……. 20 min. I am expressing to managers. 2 cooks and 1 drive-thru person and one dining person , to jump in and help out when dining is not busy. The staff very nice and apologetic. It’s not there fault.
First time I've been to this location and I was hesitant from previous reviews but boy are they wrong. I was greeted as soon as we walked in the place was clean and s.elled really good. And the bonus to it all that we did not have to wait long for our order it came out at a decent time, and we got there at a busy hour. Definitely a positive experience. 👏 👏
Atmosphere: 5
Food: 5
Service: 5
Wayne Stanger
I decided to go to Arby's again i heard it was under new management so why not. Well I have to say wow it's clean the food was great and the employees were amazing so give it another chance
Atmosphere: 5
Food: 5
Service: 5
Alyssa Hall
The people who work there are very friendly and go above and beyond for their customers. I am impressed with the cleanliness as well.
This arby's is now under new management. Is so much better to go into the employees or nice? I even met the new manager and he is amazing. So if you live here in Smithfield or around, you should go back in and try it. I was there when it was bad and it was bad Then..now it is clean, friendly. The food is fast and good.
Atmosphere: 5
Food: 5
Service: 5
Shaina Buttars
Update…. Email from upper management didn’t care and said sales are climbing at this location so that is all that matters! Shocked by the response I got back! Don’t waste your time letting them know how bad it is. They don’t care!
Horrible service!!!! I left after 45 minutes of waiting with no food just a refund!! I had ordered a online order and they were out of some of the items ordered. Then they wanted me to wait longer for my fries. The guy proceeded to tell us we have never been this busy!!! Um this is fast food🤔!
alien dude
Waited 5 minutes. No one even acknowledged me. Short staffed for a reason. Wake up humans. Customers are paying your bills ..
Atmosphere: 1
Service: 1
Martin Owen
I’ve given the Smithfield Arby’s a chance to figure it out before leaving this review, but after the fifth time in a row of my order being grossly inaccurate, I had to leave a review. More often than not, my order is either missing half the items or completely wrong. Most of the time, I can just run into the restaurant and ask the staff to fix it. To their credit- they do fix my order without too much hassle. But a lot of the time, I don’t have the time to go inside and wait for them to remake my order- it ought to be right the first time. If you’re going to charge me for food, it might as well be in my bag. The only reason I’m giving it two stars instead of one is because the staff is generally patient when I ask them to fix my order and even when I get the wrong order- the food is still good. Figure it out Smithfield Arby’s.
Atmosphere: 3
Food: 5
Service: 1
Moreno
To bad such a nice brand new location with really slow workers. Even talking to the skinny guy in the front is really slow. Is like walking to the DMV of the movie zootopia , reallllyy sloooooowwwwwww!!
I’d recommend driving 15 minutes to the Logan Arby’s. This location (Smithfield) is always understaffed and poorly managed, with long wait times, inattentive service, and ongoing inventory issues. The overall experience was disappointing.
Atmosphere: 1
Food: 2
Service: 1
It was horrible. $36 and the sandwichs were horrible
Atmosphere: 3
Food: 2
Service: 3
They ran out of roast beef at 8:30 pm. What kind of arbys runs out of its staple menu item at 8:30 pm!
Atmosphere: 1
Food: 1
Service: 1
Was excited to try the new turkey stuffing sandwich tonight. Enough I bought 3 meals of it for myself and my family. One of them got the wrong sandwich and the other 2 were missing the onions stuffing etc. the sandwich looks nothing like it was advertised and really looks like barf on bread. Ordered online for pick up and still took about a half hour to get. Disappointed as always at this specific Arbys staff and food wise.
Atmosphere: 3
Food: 1
Service: 1
Bruh we cant even use the app, deals or coupons here. This is why i just go to subway right next to it
Atmosphere: 1
Food: 1
Service: 1
The kitchen was visible and clean.
Really good food. But they are way under staffed. We decided to dine -in. There was only 2 workers😔 dining room had not been swept or tables wiped in a hot minute these TWO employees were slammed with a full door dash order board and the Drive thru was packed . We were patient and waited to be waited on for at least 10 minutes. Then we ordered and waited……. 20 min. I am expressing to managers. 2 cooks and 1 drive-thru person and one dining person , to jump in and help out when dining is not busy. The staff very nice and apologetic. It’s not there fault.
Atmosphere: 1
Food: 5
Service: 2
Recommended dishes: Roast Beef, Curly Fries, Chicken Sandwich, French Dip, Roast Beef Slider
First time I've been to this location and I was hesitant from previous reviews but boy are they wrong. I was greeted as soon as we walked in the place was clean and s.elled really good. And the bonus to it all that we did not have to wait long for our order it came out at a decent time, and we got there at a busy hour.
Definitely a positive experience. 👏 👏
Atmosphere: 5
Food: 5
Service: 5
I decided to go to Arby's again i heard it was under new management so why not. Well I have to say wow it's clean the food was great and the employees were amazing so give it another chance
Atmosphere: 5
Food: 5
Service: 5
The people who work there are very friendly and go above and beyond for their customers. I am impressed with the cleanliness as well.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This arby's is now under new management. Is so much better to go into the employees or nice? I even met the new manager and he is amazing. So if you live here in Smithfield or around, you should go back in and try it. I was there when it was bad and it was bad Then..now it is clean, friendly. The food is fast and good.
Atmosphere: 5
Food: 5
Service: 5
Update…. Email from upper management didn’t care and said sales are climbing at this location so that is all that matters! Shocked by the response I got back! Don’t waste your time letting them know how bad it is. They don’t care!
Horrible service!!!! I left after 45 minutes of waiting with no food just a refund!! I had ordered a online order and they were out of some of the items ordered. Then they wanted me to wait longer for my fries. The guy proceeded to tell us we have never been this busy!!! Um this is fast food🤔!
Waited 5 minutes. No one even acknowledged me. Short staffed for a reason. Wake up humans. Customers are paying your bills ..
Atmosphere: 1
Service: 1
I’ve given the Smithfield Arby’s a chance to figure it out before leaving this review, but after the fifth time in a row of my order being grossly inaccurate, I had to leave a review. More often than not, my order is either missing half the items or completely wrong. Most of the time, I can just run into the restaurant and ask the staff to fix it. To their credit- they do fix my order without too much hassle. But a lot of the time, I don’t have the time to go inside and wait for them to remake my order- it ought to be right the first time. If you’re going to charge me for food, it might as well be in my bag. The only reason I’m giving it two stars instead of one is because the staff is generally patient when I ask them to fix my order and even when I get the wrong order- the food is still good. Figure it out Smithfield Arby’s.
Atmosphere: 3
Food: 5
Service: 1
To bad such a nice brand new location with really slow workers. Even talking to the skinny guy in the front is really slow. Is like walking to the DMV of the movie zootopia , reallllyy sloooooowwwwwww!!
Atmosphere: 1
Food: 1
Service: 1
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