Ordered carry out on app. Showed up about 20 minutes later, app said order was ready…..That was a lie. Man they are slow.
Atmosphere: 3
Food: 4
Service: 1
garlandofroses1
I ordered delivery by phone for $160 order. We waited for over an hour and received no calls concerning the order. When I called to check on it, the automated system informed me that my order had been canceled. I checked my bank account, which showed the full charge pending with no refund. I tried calling several times both the night of and the next day... my calls were dropped. I did finally get ahold of someone who did apologize, saying I should have received a call, but who informed me that I still have to wait for my refund if there is one. Ruined our night...and still waiting for my money back. Apologies are not enough.
Service: 2
Alex Orio
Always have an exceptional customer experience here!
Atmosphere: 5
Food: 5
Service: 5
JackieFriday
I got screwed by the call center but some dude named Tony Pepperoni helped out a tonnn. Go here if you want good customer service ?
Atmosphere: 5
Food: 5
Service: 5
Adam Snow
Tony ‘Pepperoni’ is probably the best thing that’s happened to the Smithfield Pizza Hut. Always willing to help and makes sure orders are right. He also has some of the best customer service in Cache Valley. If you ever need good customer service and great pizza, make sure you go here cause this place is great!
Justice Cheatham
The Owners made it right! We had a small hiccup on the order, but things were fixed and they were so kind about it.
Atmosphere: 4
Food: 4
Service: 4
Jessie Cuff
I would rather give no stars. The Smithfield location is horrible. I ordered a large stuff crust supreme and cheese sticks when delivered a hour later by door dash and the pizza was not stuff crust and cold, cheese sticks we're fine. I called and the guy said I could get a credit or remade I choose remade he even offered to deliver himself. After a hour no word on the new pizza so I called back and got a new guy who said he knew nothing of previous conversation but offered to remake and send via door dash. This one did show up made correctly and a little warmer but sill delivered by door dash. I will not use pizza hut again especially if coming from that store. Not the first time I have had issues and it's clear it is a reoccurring problem not just an off day.
Dell Gailey
Good fast, tried a new topping for me (meatball). Plenty of cheese compared to Little Caesars.
Atmosphere: 3
Food: 5
Service: 5
Ernest Rendon
Have used this place numerous times, consistent with pizza quality!
Atmosphere: 3
Food: 4
Service: 4
Melissa Adams- Anhder
I ordered a Meat Lovers and a order of bread sticks, I was given the wrong Pizza and I called and complained.They were going to remake my Pizza and deliver it, well a hour later Still No Pizza. Called again. This time they were going to refund my order and add 20 to it.Not impressedI used to really like Pizza Hut!
Ordered carry out on app. Showed up about 20 minutes later, app said order was ready…..That was a lie. Man they are slow.
Atmosphere: 3
Food: 4
Service: 1
I ordered delivery by phone for $160 order. We waited for over an hour and received no calls concerning the order. When I called to check on it, the automated system informed me that my order had been canceled. I checked my bank account, which showed the full charge pending with no refund. I tried calling several times both the night of and the next day... my calls were dropped. I did finally get ahold of someone who did apologize, saying I should have received a call, but who informed me that I still have to wait for my refund if there is one. Ruined our night...and still waiting for my money back. Apologies are not enough.
Service: 2
Always have an exceptional customer experience here!
Atmosphere: 5
Food: 5
Service: 5
I got screwed by the call center but some dude named Tony Pepperoni helped out a tonnn. Go here if you want good customer service ?
Atmosphere: 5
Food: 5
Service: 5
Tony ‘Pepperoni’ is probably the best thing that’s happened to the Smithfield Pizza Hut. Always willing to help and makes sure orders are right. He also has some of the best customer service in Cache Valley. If you ever need good customer service and great pizza, make sure you go here cause this place is great!
The Owners made it right! We had a small hiccup on the order, but things were fixed and they were so kind about it.
Atmosphere: 4
Food: 4
Service: 4
I would rather give no stars. The Smithfield location is horrible. I ordered a large stuff crust supreme and cheese sticks when delivered a hour later by door dash and the pizza was not stuff crust and cold, cheese sticks we're fine. I called and the guy said I could get a credit or remade I choose remade he even offered to deliver himself. After a hour no word on the new pizza so I called back and got a new guy who said he knew nothing of previous conversation but offered to remake and send via door dash. This one did show up made correctly and a little warmer but sill delivered by door dash. I will not use pizza hut again especially if coming from that store. Not the first time I have had issues and it's clear it is a reoccurring problem not just an off day.
Good fast, tried a new topping for me (meatball). Plenty of cheese compared to Little Caesars.
Atmosphere: 3
Food: 5
Service: 5
Have used this place numerous times, consistent with pizza quality!
Atmosphere: 3
Food: 4
Service: 4
I ordered a Meat Lovers and a order of bread sticks, I was given the wrong Pizza and I called and complained.They were going to remake my Pizza and deliver it, well a hour later Still No Pizza. Called again. This time they were going to refund my order and add 20 to it.Not impressedI used to really like Pizza Hut!
Restaurantji Recommends
Love their crispy crust.
Worst pizza I've ever had in my life. Makes me not want to eat pizza anymore at all
placed an order in the app and the gentleman got it done 3 minutes early.
Nice place good pizza.
lo e the pizza only negative I have about this one and Preston ID is they can't come to my house and deliver ?
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