Hello, I just picked up a giant sandwich from the Spanish Fork store and the manager there is absolutely horrible !!! This is the second time I’ve encountered problems with this manager so now I’ve decided to contact corporate office and also write a google review. I just ordered an Italian sandwich for my son the same Italian sandwich he always has and I ordered it from the app. I always just hit re-order and order what he likes because he has specific things he does not like on the sandwich I live in Price Utah, so it’s just easier to pre-order from the app by the memory of what we’ve ordered before and pick it up on my way through going home. I dropped the sandwich out to him and he called me and said it was toasted. I did not order it toasted. He said it really is gross toasted so I decided to call the store and asked to speak to the manager. I was very kind and explained the situation and I figured there would be no problem and she would credit a free one for next time or something for the inconvenience. Instead, she told me it was my fault that I ordered it that way and she could do nothing about it that I ordered the new Italian sub that was out and I said I did not know there was a new Italian sub and why would Jimmy John’s have two different subs named Italian ?? I feel this was possibly a mistake on my part but also a mistake by Jimmy John’s??? She refused to help. I told her this is the second time I’ve had issues with her because she was rude. The other time I had an issue with her there was an employee that was very kind was helping us at the register and she butt into the conversation while she was making sandwiches talking over him, reprimanding him in front of the whole store and all the other customers I was so embarrassed for the employee and disappointed in her because it was so unprofessional!! Question might be why she is a manager she clearly does not like her job!!
Atmosphere: 1
Food: 1
Service: 1
Afton Despain
Location was great. Food was good.
Atmosphere: 5
Food: 5
Service: 5
Hector Robles
Great place I love it 😀 .
Atmosphere: 5
Food: 5
Service: 5
Gary Stevens
They are fast! And they are fabulous!
Atmosphere: 5
Food: 5
Service: 5
J
So I've been ordering from this place for years like almost 2 to 3 times a week because I can't leave work but the last few months they always forget the straws or when they asked if I want cheese and I say no they still add it and charge me or charge me and don't add it the last one is stupid my family loves their bread so much so we order four day-old bread like once a week but now they're charging the same price as fresh bread and when I asked why they said cuz the delivery fee and you only get the standard day-old bed price if you walk in so now I paid an extra $1.50 per loaf cause it was delivered Plus on the receipt there's already an additional standard $2 delivery fee so im paying paying $8. So my bill was just shy of $18 with 1 sandwich and the bread not including tip which I usually do minimum of 20%. And I'm not going to count the tip as part of this cuz it's for the driver but I feel like I'm being ripped off cuz almost half the bill is because of it has a delivery price and a delivery fee
Food: 5
Service: 2
Jenny Bylund
I am so grateful to Jimmy John’s in Spanish Fork! They helped our Genola Live Nativity greatly. They have delicious subs and they care about service. Great Job!
Atmosphere: 5
Food: 5
Service: 5
Trinity Pell
the food was okay but the attitude form the workers was uncalled for , customer service entails a positive attitude to serve others ….
Heather Hogemann
Worst Jimmy Johns experience i have ever had! Weird that being the only one in line I was rushed to make a decision. When I asked if I could add something they got frustrated because my sandwich was already finished. I didn't even tell them the bread I wanted yet. Also when I asked if I could have apickel sandwich I got laughed at and told in a very rude manner that they didn't do those since November. 😑 I will drive to a further location so I never have to feel embarrassed and like crap from the Spanish Fork location ever again. Also I'm not sure why they would have 4 people back there all staring at me when it was not even busy.
Service: 1
Ber2z
Great unwhich but the wrap on the lettuce was weak. More like a taco rather than a wrap. Other locations have nailed it with the amount of lettuce used to make the wrap.
building one in payson i can hardly wait , great service and good food
Atmosphere: 5
Food: 5
Service: 5
Erica Hsu
Horrible service.
Atmosphere: 1
Food: 5
Service: 1
Adam Wooley
Been waiting over an hour for 2 sandwiches to be delivered when you call they say it's out on delivery where's this speedy fast delivery service that they advertise then come to find out they gave it to the wrong house.
Service: 1
Kathryn LeMone
I can’t thank Jimmy John’s and the owner enough!! They were absolutely amazing. We had a large catering order and everything was perfect, on time and delivered!! We will definitely use this jimmy John’s again. Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Jesse Martinsen
Now Mr. Google, I believe I've done this one before.
Moldy/dirty bread
Food: 1
Service: 1
Hello, I just picked up a giant sandwich from the Spanish Fork store and the manager there is absolutely horrible !!! This is the second time I’ve encountered problems with this manager so now I’ve decided to contact corporate office and also write a google review. I just ordered an Italian sandwich for my son the same Italian sandwich he always has and I ordered it from the app. I always just hit re-order and order what he likes because he has specific things he does not like on the sandwich I live in Price Utah, so it’s just easier to pre-order from the app by the memory of what we’ve ordered before and pick it up on my way through going home. I dropped the sandwich out to him and he called me and said it was toasted. I did not order it toasted. He said it really is gross toasted so I decided to call the store and asked to speak to the manager. I was very kind and explained the situation and I figured there would be no problem and she would credit a free one for next time or something for the inconvenience. Instead, she told me it was my fault that I ordered it that way and she could do nothing about it that I ordered the new Italian sub that was out and I said I did not know there was a new Italian sub and why would Jimmy John’s have two different subs named Italian ?? I feel this was possibly a mistake on my part but also a mistake by Jimmy John’s??? She refused to help. I told her this is the second time I’ve had issues with her because she was rude. The other time I had an issue with her there was an employee that was very kind was helping us at the register and she butt into the conversation while she was making sandwiches talking over him, reprimanding him in front of the whole store and all the other customers I was so embarrassed for the employee and disappointed in her because it was so unprofessional!! Question might be why she is a manager she clearly does not like her job!!
Atmosphere: 1
Food: 1
Service: 1
Location was great. Food was good.
Atmosphere: 5
Food: 5
Service: 5
Great place I love it 😀 .
Atmosphere: 5
Food: 5
Service: 5
They are fast! And they are fabulous!
Atmosphere: 5
Food: 5
Service: 5
So I've been ordering from this place for years like almost 2 to 3 times a week because I can't leave work but the last few months they always forget the straws or when they asked if I want cheese and I say no they still add it and charge me or charge me and don't add it the last one is stupid my family loves their bread so much so we order four day-old bread like once a week but now they're charging the same price as fresh bread and when I asked why they said cuz the delivery fee and you only get the standard day-old bed price if you walk in so now I paid an extra $1.50 per loaf cause it was delivered Plus on the receipt there's already an additional standard $2 delivery fee so im paying paying $8. So my bill was just shy of $18 with 1 sandwich and the bread not including tip which I usually do minimum of 20%. And I'm not going to count the tip as part of this cuz it's for the driver but I feel like I'm being ripped off cuz almost half the bill is because of it has a delivery price and a delivery fee
Food: 5
Service: 2
I am so grateful to Jimmy John’s in Spanish Fork! They helped our Genola Live Nativity greatly. They have delicious subs and they care about service. Great Job!
Atmosphere: 5
Food: 5
Service: 5
the food was okay but the attitude form the workers was uncalled for , customer service entails a positive attitude to serve others ….
Worst Jimmy Johns experience i have ever had! Weird that being the only one in line I was rushed to make a decision. When I asked if I could add something they got frustrated because my sandwich was already finished. I didn't even tell them the bread I wanted yet. Also when I asked if I could have apickel sandwich I got laughed at and told in a very rude manner that they didn't do those since November. 😑 I will drive to a further location so I never have to feel embarrassed and like crap from the Spanish Fork location ever again. Also I'm not sure why they would have 4 people back there all staring at me when it was not even busy.
Service: 1
Great unwhich but the wrap on the lettuce was weak. More like a taco rather than a wrap. Other locations have nailed it with the amount of lettuce used to make the wrap.
Food: 4
Service: 4
Restaurantji Recommends
building one in payson i can hardly wait , great service and good food
Atmosphere: 5
Food: 5
Service: 5
Horrible service.
Atmosphere: 1
Food: 5
Service: 1
Been waiting over an hour for 2 sandwiches to be delivered when you call they say it's out on delivery where's this speedy fast delivery service that they advertise then come to find out they gave it to the wrong house.
Service: 1
I can’t thank Jimmy John’s and the owner enough!! They were absolutely amazing. We had a large catering order and everything was perfect, on time and delivered!! We will definitely use this jimmy John’s again. Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Now Mr. Google, I believe I've done this one before.
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