We had Spanish Fork Pizza Factory cater my wedding luncheon back in May of last year. They were phenomenal. It was the best service they were helpful and professional. There was no hassle they were on time and set up everything perfectly, which is a relief on such a big day. People still tell me how good the food at my wedding was to this day!
Food: 5
Service: 5
Celeste Thorpe
Kenzie is the absolute BEST! Our drinks are never empty, our food is always amazing, & the service is always great.
Atmosphere: 5
Food: 5
Service: 5
Jill Thorpe
Dinner was awesome but better than that was our service. Kenzie is AMAZING. She took care of our every need. Never had an empty cup. Best server ever.
Atmosphere: 5
Food: 5
Service: 5
Hadley Thorpe
Zuke was amazing! We love to come see here and eat yummy food!
Atmosphere: 5
Food: 5
Service: 5
Cooper Thorpe
Kenzie is the reason we come to Pizza Factory, the great food is just a bonus!
Atmosphere: 5
Food: 5
Service: 5
Ellie Harris
Ordered the salad bar and went to get it to find out there was very visible hairs in the salad bowl, super gross. Didn’t end up getting it or eating but still had to pay for it.
Atmosphere: 4
Food: 1
Service: 3
Jeff Nelson
Great place with nothing fancy on the outside but inside. Plenty of options of good food and good times
Atmosphere: 5
Food: 4
Service: 5
Jeff Jourdan
Pizza Factory has nostalgia for me. The pizza and breadsticks was good but the salad bar needed some attention (it was good but out of several items).
Atmosphere: 4
Food: 4
Service: 4
Liz Papa
I ordered a gluten free pizza as well as two small pizzas. The regular pizzas came 25 minutes after ordering and it was 45 minutes and still no gluten free pizza. My family was done eating before I git my pizza. Nothing like dirty utensils. An empty restaurant to slow the kitchen down….?
Atmosphere: 3
Food: 2
Service: 1
Erika Castillo
Honestly one of the most disappointing experiences I’ve had at a restaurant. We waited over 20 minutes before anyone even acknowledged us, while another table that came in after us was greeted, got drinks, and placed their order right away.
It didn’t seem busy at all, so the long wait just didn’t make sense. After finally ordering, it took another 30 minutes to get our pizza. Breadsticks didn’t show up until after we were done eating. The whole experience felt off — like we were being overlooked on purpose.
This wasn’t our first visit either. We’ve tried giving this place a few chances, hoping it would get better, but it never does.
Wouldn’t recommend unless you’re okay with waiting over an hour for service that makes you feel ignored.
Pizzas here are phenomenal! Salad bar is the best- and the bread twists are unreal!
Atmosphere: 5
Food: 5
Service: 5
Danielle Mansfield
We were very disappointed with our experience at The Pizza Factory Spanish Fork tonight. It took well over 10 minutes for a server to come to our table for the first time. If it's a busy night, be prepared for it to be very loud in the restaurant. When our server finally brought drinks, there was a small fly in one, and we also saw another bug crawling across our table. I have serious doubts about the cleanliness of this location.
We enjoyed our bread sticks, but when we got our pizzas, one of the pizzas we received was not what we ordered. Our server never came back to check on us, so I talked to the person at the front desk, who sent our server back to our table. When I explained the problem, she just said that we received what she had written down. There was no apology. Clearly she misheard me (likely because it was so loud in there), but this is why servers should be trained to repeat the order back to the customer. She offered to have the kitchen make us what we actually ordered, but we were so fed up with the experience we didn't want to wait for the correct pizza. There were no offers to comp or discount the incorrect order.
After eating we once again waited a long time hoping our server would reappear so I could ask for boxes and the check. I finally had to ask the front desk to send her back to our table. We were at the restaurant for nearly 2 hours, and most of that time was spent waiting.
I understand that these are young kids (likely high school or perhaps college) working, but the wait times and lack of customer service was so poor that we won't be coming back.
Atmosphere: 1
Food: 3
Service: 1
Kelsey Burner
The pizza was the saddest, most underbaked excuse for a pizza I have ever eaten. My husband was disgusted and was so mad that we paid as much as we did for it. It tasted like the kind you might get in a school cafeteria, not a restaurant. The wait was longer than they described on the phone as well. It was just an overall underwhelming and unpleasant experience.
Atmosphere: 2
Food: 1
Service: 2
Bryce Taylor
Very sad there is so many 1 star reviews, food is good price is fair and it’s normally very fast.
Some days it gets extra busy and it takes a minute but we have eaten here roughly once a week for years and we love it!
Atmosphere: 5
Food: 5
Service: 5
Jera Foster
We love Pizza Factory!!! The food is amazing and the service is great. The tall blonde server is always attentive, and provides us with exceptional service.
We had Spanish Fork Pizza Factory cater my wedding luncheon back in May of last year. They were phenomenal.
It was the best service they were helpful and professional. There was no hassle they were on time and set up everything perfectly, which is a relief on such a big day.
People still tell me how good the food at my wedding was to this day!
Food: 5
Service: 5
Kenzie is the absolute BEST!
Our drinks are never empty, our food is always amazing, & the service is always great.
Atmosphere: 5
Food: 5
Service: 5
Dinner was awesome but better than that was our service. Kenzie is AMAZING. She took care of our every need. Never had an empty cup. Best server ever.
Atmosphere: 5
Food: 5
Service: 5
Zuke was amazing! We love to come see here and eat yummy food!
Atmosphere: 5
Food: 5
Service: 5
Kenzie is the reason we come to Pizza Factory, the great food is just a bonus!
Atmosphere: 5
Food: 5
Service: 5
Ordered the salad bar and went to get it to find out there was very visible hairs in the salad bowl, super gross. Didn’t end up getting it or eating but still had to pay for it.
Atmosphere: 4
Food: 1
Service: 3
Great place with nothing fancy on the outside but inside. Plenty of options of good food and good times
Atmosphere: 5
Food: 4
Service: 5
Pizza Factory has nostalgia for me. The pizza and breadsticks was good but the salad bar needed some attention (it was good but out of several items).
Atmosphere: 4
Food: 4
Service: 4
I ordered a gluten free pizza as well as two small pizzas. The regular pizzas came 25 minutes after ordering and it was 45 minutes and still no gluten free pizza. My family was done eating before I git my pizza. Nothing like dirty utensils. An empty restaurant to slow the kitchen down….?
Atmosphere: 3
Food: 2
Service: 1
Honestly one of the most disappointing experiences I’ve had at a restaurant. We waited over 20 minutes before anyone even acknowledged us, while another table that came in after us was greeted, got drinks, and placed their order right away.
It didn’t seem busy at all, so the long wait just didn’t make sense. After finally ordering, it took another 30 minutes to get our pizza. Breadsticks didn’t show up until after we were done eating. The whole experience felt off — like we were being overlooked on purpose.
This wasn’t our first visit either. We’ve tried giving this place a few chances, hoping it would get better, but it never does.
Wouldn’t recommend unless you’re okay with waiting over an hour for service that makes you feel ignored.
Restaurantji Recommends
Pizzas here are phenomenal! Salad bar is the best- and the bread twists are unreal!
Atmosphere: 5
Food: 5
Service: 5
We were very disappointed with our experience at The Pizza Factory Spanish Fork tonight. It took well over 10 minutes for a server to come to our table for the first time. If it's a busy night, be prepared for it to be very loud in the restaurant. When our server finally brought drinks, there was a small fly in one, and we also saw another bug crawling across our table. I have serious doubts about the cleanliness of this location.
We enjoyed our bread sticks, but when we got our pizzas, one of the pizzas we received was not what we ordered. Our server never came back to check on us, so I talked to the person at the front desk, who sent our server back to our table. When I explained the problem, she just said that we received what she had written down. There was no apology. Clearly she misheard me (likely because it was so loud in there), but this is why servers should be trained to repeat the order back to the customer. She offered to have the kitchen make us what we actually ordered, but we were so fed up with the experience we didn't want to wait for the correct pizza. There were no offers to comp or discount the incorrect order.
After eating we once again waited a long time hoping our server would reappear so I could ask for boxes and the check. I finally had to ask the front desk to send her back to our table. We were at the restaurant for nearly 2 hours, and most of that time was spent waiting.
I understand that these are young kids (likely high school or perhaps college) working, but the wait times and lack of customer service was so poor that we won't be coming back.
Atmosphere: 1
Food: 3
Service: 1
The pizza was the saddest, most underbaked excuse for a pizza I have ever eaten. My husband was disgusted and was so mad that we paid as much as we did for it. It tasted like the kind you might get in a school cafeteria, not a restaurant. The wait was longer than they described on the phone as well. It was just an overall underwhelming and unpleasant experience.
Atmosphere: 2
Food: 1
Service: 2
Very sad there is so many 1 star reviews, food is good price is fair and it’s normally very fast.
Some days it gets extra busy and it takes a minute but we have eaten here roughly once a week for years and we love it!
Atmosphere: 5
Food: 5
Service: 5
We love Pizza Factory!!! The food is amazing and the service is great. The tall blonde server is always attentive, and provides us with exceptional service.
Atmosphere: 5
Food: 5
Service: 5
Loading...