IHOP
1852 W 500 S, Springville
(801) 491-3400
Recent Reviews
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8-29-25
Their food was worse than I remembered. Over cooked, dried eggs on a cold omelet. I think I rather go to the Bell.
Service was overwhelmed. To many customers (why?), too few workers.
Their food kind of disappointed. Service was slow. The chicken burrito kind of meh.
Atmosphere: 2
Food: 2
Service: 3
IHOP!!.PLEASE. PLEASE. go and clean up your parking lots. My 89 yr old grandpa tripped over cut both of wrists blood pouring out everywhere from his frail arms and hopefully nothing is cracked or broken. Due to this old rubber tire piece just left sitting in the parking lot. This is a place where especially the elderly love to eat. Please for safety of your customers go clean that trash up that's laying all over.
Great tasting food, did not have any problems at all. Our server was very tentative during our experience and made sure we had our drinks full. Thank you Melissa for the great service!
Atmosphere: 4
Food: 5
Service: 5
UPDATED: IHOP reached out and said they wanted to make it right and said our next meal was on the house if we were willing to give them another chance. After a few weeks my wife and I went back and service was a bit better but still not phenomenal. Our server this time around was much nicer however he didn’t check in as much leading to me needing to again ask another staff member if we could get a refill as they walked by since it had been 20-30 minutes without being checking in on. I think I’ve come to this is just the way IHOP is and that’s the service you get for the food prices. I’ve upped my review score just a bit due to the willingness to invite us back to make it right and our new server being a lot nicer however I still think there’s a ways to go before they get a 5 Star rating
Old Review:
I’ve always had pleasant experiences at IHOP but this time was not great. My wife and I decided to come for a breakfast date and everything was great to start but after we ordered our server never came to our table again. My wife had gotten a soda and towards the end of our meal she said, “I was hoping I’d be able to get more refills but our server hasn’t stopped by”. I realized she was right and our server was nowhere to be found. I told her I’d go to the kitchen entrance and see if we could refill it ourselves and she told me she’d be too embarrassed to do that. I decided to stand up and see if I could find our server and eventually found him sitting in the back corner of the restaurant messing around with other servers. I waved him down and only after I got his attention and I asked if he could visit our table to get my wife a refill did he actually stop by. We stayed for another 20 minutes with no additional visit from him even though we needed a refill again. I eventually had to wave him down when he was coming out of the kitchen to get our bill. I don’t mind paying for a soda but the salt in the wound was the soda was $3.5 and over the course of an hour meal we’d only gotten visited again and got a refill once after I had to go find our server. Felt like a waste and our server had done the bare minimum only to give us the receipt and stand there and watch us as we filled out the tip portion.
Could not have been more disappointed and I was hoping this IHOP would live up to the great service we have gotten at other locations!
Atmosphere: 2
Food: 4
Service: 2
We love this IHop! Great service & great food!
Atmosphere: 4
Food: 5
Service: 4
Recently, I have found myself eating at this IHOP more often, and I have been incredibly impressed every time. The staff is always incredibly friendly, the food is always prepared correctly and tastes good. Additionally, the food is prepared incredibly quickly, so there is very little wait time.
I want to give a shout out to Kat, who is one of the waitresses, because she is incredible at her job. I recently came in with a good chuck of my extended family (16 people in all), and she was on it. She got everyone's orders perfect without missing anything. She kept our glasses full, and the food was still out really quick and tasted as good as ever.
One last thing to note is this location is that it's not very busy. It's probably not great for the company, but it's ideal for the customers. I have never had more than a minute or 2 wait. It's usually pretty quiet, so you can have a nice dinner alone or with your family without being bothered by the other people around you.
Atmosphere: 5
Food: 5
Service: 5
Good food, took a while for it to come out though.
Atmosphere: 3
Food: 5
Service: 3
I mean, it is an IHOP. If you know what to expect when you go in you will not be disappointed. Server was swamped, and was managing all the tables, management needs to be better at not overworking their staff.
Atmosphere: 4
Food: 4
Service: 5
Kim was so helpful and such a sweet host!!!
Atmosphere: 5
Food: 5
Service: 5
Ashlynn was an amazing server
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good food and good people. Food was fresh and tasty. Jen and Kat are awesome, recommend going in the mornings.
Atmosphere: 5
Food: 5
Service: 5
kat is the most epic in the server in the world
Atmosphere: 5
Food: 5
Service: 5
Kat was literally amazing only come here when she is here and can serve you 👍👍👍🔥🔥🔥🔥❤️❤️❤️❤️
Atmosphere: 5
Food: 5
Service: 5
The food was fantastic as always, but this experience today was fantastic. Me and my group of 11 friends came in and our waitress Kat made us feel right at home. Fantastic service and such a positive and fun time we loved her so much!
Atmosphere: 5
Food: 4
Service: 5
Lexi out server was very professional and attentive making sure we had refills the whole time and made sure we had everything we needed 5/5 service
Atmosphere: 5
Food: 5
Service: 5
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