IHOP

1852 W 500 S, Springville
(801) 491-3400

Recent Reviews

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Autumn Jones

Good food and service

Atmosphere: 5

Food: 5

Service: 5

Patii Greinier

The servers today where so nice. Bacon was really good at this one!!! Thank you for making our breakfast!

Atmosphere: 5

Food: 5

Service: 5

Mike P

Appeared clean and nice. There seemed to be only server, however, there was only 1 other group of 3 there in the place, so should not have been an issue. She was quick to seat us and take our order and she brought the food out quickly. That was the last time we saw the server until she came to take payment. Our drinks were never refilled and I needed more condiments, but she never came back, so we did without. I saw her seat 2 more groups and then she came to take payment. I asked for a to go box, but she never returned. After the bill was paid, we waited over 10 minutes to get the to-go box, but finally gave up and left, leaving multiple dollars worth of pancakes on the table.
The food was okay at best. We will not be back to this location.

Atmosphere: 4

Food: 3

Service: 1

howard fuchs

The staff was very friendly and helpful. Lexi took good care of us

Atmosphere: 5

Food: 5

Service: 5

Robert Rieckhoff

Nice pancakes šŸ„ž but way to many for one to eat. Had two of them for breakfast šŸ„žšŸ³ the next morning.

Atmosphere: 3

Food: 5

Service: 4

Ashley Carter

I would avoid this IHOP at all costs. Every single server looks around 17 years old which, mind you, I have nothing against young servers; But these ones though? Zero work ethic. They all walk around turtle like, like they all just smoked a bowl.
I’ll start from the beginning— we walk in, they’re cleaning up a spill on the floor. Not just with a mop but a server on his hands and knees scrubbing it up. Great work ethic right? But then right after, he sees us he greets us and grabs our menus (with the opposite hand he was scrubbing the dirty ground with **PHEW*) then proceeds to grab our utensils… withhhh the hand he used to clean the ground ( 😬 ) he was still kind tho; so bless his heart. Anyways, we sit down and wait a whooole 15 minutes to even be greeted. Finally we order, then it takes another 15 minutes to get our water and coffee. The food took another good 15-20 mins which is understandable. The food was okay, not great but okay enough to not waste it. The eggs were super dry, over cooked and the steak in my $16 omelette was very minimal. The omelette itself was a good size cuz they stuff it with hashbrowns but if I’m gonna pay that much for food, I expect my protein to be increased, not the least amount on my plate cause I know I’m not paying a whole $16 for some dang potato’s on my plate.
Told my server I don’t like melons, guess what he brings me? A bowl full of melons šŸ˜‚ like what? He had no patience when I needed something and would start walking off before I was even done talking, which in turn didn’t even bring me what I asked for… šŸ¤·ā€ā™€ļø I don’t think there’s an actual manager present at this location and if so, they must be part of the younger generation of this location.
This place lacks moral compass and integrity.

Atmosphere: 1

Food: 2

Service: 1

Sally Harker

Slowest service ever. Empty restaurant 1 cook, 1 young inexperienced server. Everything took sooo long

Atmosphere: 3

Food: 2

Service: 1

Jill Z

We had a great time, the waitress complimented my little girl on her pretty dress and made our mommy daughter date a great on.

Atmosphere: 5

Food: 5

Service: 5

Samantha Bradley

We were seated and given menus and then never even spoken to again. Server didn't ask for drinks or even make eye contact with our table for a half hour. Ended up leaving to eat elsewhere. There were only a few other tables it wasn't busy. Only one server working. Awful experience.

Atmosphere: 1

Food: 1

Service: 1

Getter Dunn

8-29-25
Their food was worse than I remembered. Over cooked, dried eggs on a cold omelet. I think I rather go to the Bell.
Service was overwhelmed. To many customers (why?), too few workers.

Their food kind of disappointed. Service was slow. The chicken burrito kind of meh.

Atmosphere: 2

Food: 2

Service: 3

yvette wayman

IHOP!!.PLEASE. PLEASE. go and clean up your parking lots. My 89 yr old grandpa tripped over cut both of wrists blood pouring out everywhere from his frail arms and hopefully nothing is cracked or broken. Due to this old rubber tire piece just left sitting in the parking lot. This is a place where especially the elderly love to eat. Please for safety of your customers go clean that trash up that's laying all over.

Adam Dial

Great tasting food, did not have any problems at all. Our server was very tentative during our experience and made sure we had our drinks full. Thank you Melissa for the great service!

Atmosphere: 4

Food: 5

Service: 5

Ryan Quinlan

UPDATED: IHOP reached out and said they wanted to make it right and said our next meal was on the house if we were willing to give them another chance. After a few weeks my wife and I went back and service was a bit better but still not phenomenal. Our server this time around was much nicer however he didn’t check in as much leading to me needing to again ask another staff member if we could get a refill as they walked by since it had been 20-30 minutes without being checking in on. I think I’ve come to this is just the way IHOP is and that’s the service you get for the food prices. I’ve upped my review score just a bit due to the willingness to invite us back to make it right and our new server being a lot nicer however I still think there’s a ways to go before they get a 5 Star rating

Old Review:
I’ve always had pleasant experiences at IHOP but this time was not great. My wife and I decided to come for a breakfast date and everything was great to start but after we ordered our server never came to our table again. My wife had gotten a soda and towards the end of our meal she said, ā€œI was hoping I’d be able to get more refills but our server hasn’t stopped byā€. I realized she was right and our server was nowhere to be found. I told her I’d go to the kitchen entrance and see if we could refill it ourselves and she told me she’d be too embarrassed to do that. I decided to stand up and see if I could find our server and eventually found him sitting in the back corner of the restaurant messing around with other servers. I waved him down and only after I got his attention and I asked if he could visit our table to get my wife a refill did he actually stop by. We stayed for another 20 minutes with no additional visit from him even though we needed a refill again. I eventually had to wave him down when he was coming out of the kitchen to get our bill. I don’t mind paying for a soda but the salt in the wound was the soda was $3.5 and over the course of an hour meal we’d only gotten visited again and got a refill once after I had to go find our server. Felt like a waste and our server had done the bare minimum only to give us the receipt and stand there and watch us as we filled out the tip portion.

Could not have been more disappointed and I was hoping this IHOP would live up to the great service we have gotten at other locations!

Atmosphere: 2

Food: 4

Service: 2

Angie Poulsen

We love this IHop! Great service & great food!

Atmosphere: 4

Food: 5

Service: 4

Michael bartholomew

Recently, I have found myself eating at this IHOP more often, and I have been incredibly impressed every time. The staff is always incredibly friendly, the food is always prepared correctly and tastes good. Additionally, the food is prepared incredibly quickly, so there is very little wait time.

I want to give a shout out to Kat, who is one of the waitresses, because she is incredible at her job. I recently came in with a good chuck of my extended family (16 people in all), and she was on it. She got everyone's orders perfect without missing anything. She kept our glasses full, and the food was still out really quick and tasted as good as ever.

One last thing to note is this location is that it's not very busy. It's probably not great for the company, but it's ideal for the customers. I have never had more than a minute or 2 wait. It's usually pretty quiet, so you can have a nice dinner alone or with your family without being bothered by the other people around you.

Atmosphere: 5

Food: 5

Service: 5

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