I am writing to report unacceptable behavior by the manager on duty at your Springville Wendy’s on 12/12/2025.
The manager was aggressively yelling at two employees in particular, in full view of customers. The situation was hostile and inappropriate, and one of the employees was visibly upset and crying. This conduct was unprofessional and should never occur in a workplace.
Publicly berating employees reflects extremely poor management and damages both staff morale and the customer experience. This incident warrants immediate review and corrective action.
Atmosphere: 1
Food: 4
Service: 1
Monica Phares
Great hamburger delicious
Food: 5
Service: 5
Jamie Hyatt
They were very nice, quick and food was very fresh!
Atmosphere: 4
Food: 5
Service: 5
Celeste Albright
Good food. Good service.
Atmosphere: 4
Food: 4
Service: 4
Hayden Mendivil
I was double charged for an order and told I could come back with the receipt and have the order remade. I mentioned the manager as well. But the employee tonight said there is no record and said I’d have to wait till the manager came in an hour. I just don’t understand what scam you think i’m trying to pull or why you think i’m dishonest.
Atmosphere: 5
Food: 5
Service: 1
DebAl Robert
Bathroom was dirty. I used to frequent this Store alot.
Atmosphere: 4
Food: 4
Service: 4
Robin
Ok food but charged me .50 for sauce I didn’t even get. I didn’t have time to go back due to being on break, I wouldn’t have cared so much if they didn’t charge me for it but seriously?
Atmosphere: 3
Food: 4
Service: 3
Jeff Hendricks
Love the Dave's double!!!
Atmosphere: 5
Food: 5
Service: 5
Rachel
The food was mid, but the customer service was really terrible.
I always liked this Wednesdays today whoever was in charge was awful. The cold foam caramel was awful it tasted chunky like milk went bad and when I said hey this taste really bad she was well if you want another drink you have to pay for it I said this is bad she finally rolled her ice and close the window with out saying anything. I understand that you are working a customer service job please we are paying hard earn money to go out and grab breakfast just to have a crappy over price coffee that was so bad because your product might been expired. I should of safe my money and grab Starbucks or McDonald's 😭 now I just wont get a coffee today because I literally went and threw my money away 😭😭😭😭.
Atmosphere: 1
Food: 1
Service: 1
Marilee Slade
I showed up just after opening with a huge order. They were pleasant about it and really worked well together to get it done
Service: 5
shant meeroian
They would not give us refills on coffee Sad had to go elsewhere from then on
Atmosphere: 4
Food: 4
Service: 3
Mistee Petersen
I ordered a 12:00 drank chicken sandwich and it was AMAZING... I promise! They take care of their customers!
Food: 5
Service: 5
Briance T
Thank you Lucy for being so helpful and understanding.
To Whom It May Concern,
I am writing to report unacceptable behavior by the manager on duty at your Springville Wendy’s on 12/12/2025.
The manager was aggressively yelling at two employees in particular, in full view of customers. The situation was hostile and inappropriate, and one of the employees was visibly upset and crying. This conduct was unprofessional and should never occur in a workplace.
Publicly berating employees reflects extremely poor management and damages both staff morale and the customer experience. This incident warrants immediate review and corrective action.
Atmosphere: 1
Food: 4
Service: 1
Great hamburger delicious
Food: 5
Service: 5
They were very nice, quick and food was very fresh!
Atmosphere: 4
Food: 5
Service: 5
Good food. Good service.
Atmosphere: 4
Food: 4
Service: 4
I was double charged for an order and told I could come back with the receipt and have the order remade. I mentioned the manager as well. But the employee tonight said there is no record and said I’d have to wait till the manager came in an hour. I just don’t understand what scam you think i’m trying to pull or why you think i’m dishonest.
Atmosphere: 5
Food: 5
Service: 1
Bathroom was dirty. I used to frequent this Store alot.
Atmosphere: 4
Food: 4
Service: 4
Ok food but charged me .50 for sauce I didn’t even get. I didn’t have time to go back due to being on break, I wouldn’t have cared so much if they didn’t charge me for it but seriously?
Atmosphere: 3
Food: 4
Service: 3
Love the Dave's double!!!
Atmosphere: 5
Food: 5
Service: 5
The food was mid, but the customer service was really terrible.
Atmosphere: 4
Food: 3
Service: 1
Slow asl
Restaurantji Recommends
I always liked this Wednesdays today whoever was in charge was awful. The cold foam caramel was awful it tasted chunky like milk went bad and when I said hey this taste really bad she was well if you want another drink you have to pay for it I said this is bad she finally rolled her ice and close the window with out saying anything. I understand that you are working a customer service job please we are paying hard earn money to go out and grab breakfast just to have a crappy over price coffee that was so bad because your product might been expired. I should of safe my money and grab Starbucks or McDonald's 😭 now I just wont get a coffee today because I literally went and threw my money away 😭😭😭😭.
Atmosphere: 1
Food: 1
Service: 1
I showed up just after opening with a huge order. They were pleasant about it and really worked well together to get it done
Service: 5
They would not give us refills on coffee
Sad had to go elsewhere from then on
Atmosphere: 4
Food: 4
Service: 3
I ordered a 12:00 drank chicken sandwich and it was AMAZING... I promise! They take care of their customers!
Food: 5
Service: 5
Thank you Lucy for being so helpful and understanding.
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