I sat in the drive-thru waiting for 25 minutes with just one car ahead of me that was already waiting at the window when I pulled up and ordered and they only had one bag of food! The food is pretty basic so it’s not like it’s difficult or anything but it should definitely not take 25+ minutes in a drive thru!
Food: 3
Service: 1
SJ
Pretty good. Food was cooler than I wanted but I'm sure that was because they were busy.
Atmosphere: 5
Food: 4
Service: 5
Denny Howey
Waited in line 25 minutes with only 2 cars in front of me . Poor customer service, no apology even after saying I waited 25 min and had to take off burger. I was not going to eat a burger that was most likely luke warm.
Service: 1
Liv Elggren
I came in here the other day and I had a really great service with the shift lead name Bryndi.She was very nice and polite about everything.Also with another employee named Erika is is super sweet and very helpful, she know how to get a job done! The food here is also really good, my favorite is the grilled chicken sandwich with bacon and spicy Papa sauce.
I was the only customer they had when I went yet the wait time was unnecessarily long. The time it took to be greeted at the speaker, the time in between when I ordered and when they would respond, etc. I specifically asked for BBQ sauce instead of fry sauce and after waiting 10 minutes at the window (again ONLY customer) I get my food…no BBQ sauce of course. The customer service was basically non existent and the food was mid at best. Tasted like they reheated someone else’s order that was left out.
Atmosphere: 1
Food: 1
Service: 1
Madyson Roberts
We frequent this A&W often. The food is usually really good, but the service is always a nightmare. In the last couple of months I thought that the service was improving, but today was an even worse NIGHTMARE. The service was INCREDIBLY slow with only 3 people in the drive thru and maybe 2 cars of people inside, but we somehow waited over 20 minutes for our 2 meals and a kids meal. The lady at the window was extremely slow when serving us and acted very much like she would rather be anywhere else. When we got home, not only was our meal already cold, but we were missing part of our meal so my husband drove all the way back to get it and they did not offer us any incentive or even an apology. Disappointing.
Atmosphere: 1
Food: 3
Service: 1
Anthony Carrubba
The food at the Stansbury location is always pretty good, but the service is an absolute joke. I was third in line and just waited over 15 minutes for my order (2 burgers). This is the second time in a row the service was incredibly slow. To the mgmt....please get your people trained by another chain and speed up the service.
Food: 4
Service: 1
Della Edde
A bunch of teenagers who didn't know what they were doing and were in complete chaos! Gave me the incorrect meal, I saw them mess up two other customer orders while I was there, and we were the only three customers in the restaurant. They were handling the cash register then the food without washing hands. I love A&W rootbeer but will NOT recommend this A&W Restaurant location.
Atmosphere: 1
Food: 2
Service: 1
sussy sinjin
Food was okay at best, fastfood, what would you expect. The employee Tanner made the experience so much worse. He had a very negative attitude all the times I’ve went, this wasn’t just a one day thing. He seemed to be riding on a high horse, being rude to the other employees, and was very condescending from what I observed. It made this place feel unsafe and uncomfortable. I wouldn’t eat here again. If Tanner is working, just go to a different restaurant at that point.
Atmosphere: 1
Food: 2
Service: 1
Isabell McCleery
I was helped by a person named Tanner , the server was very rude to me while taken and giving out orders. He seemed to not really care about his job and the way he was treating his coworkers was awful .
Rilee took our order in the drive thru. Did not repeat the order on the speaker but stated the total. It sounded cheap so I ask my husband to ask her to repeat it at the window. And when he ask Rilee, she repeated and we just nicely told her there was just one more pumpkin shake on that order as well. She seemed irritated about it. Shut to window and what I assume, told them about the extra shake. So she came back to us and said the receipt will stay the same but that shake is there. I was confused how that could be. But she gave us the 4 shakes (supposed to be 5). And we thought she was bringing the last one out. She open the window and said “Are you missing something?” My husband told her yea just the one pumpkin shake. She closed the window and threw her hands up like a 6 year old child. But not even my 6 year old does that so maybe a 4 year old. Anyways my son in the backseat saw her roll her eyes.
My husband went in to grab the shake and ask the other nice worker there, if Rilee had a problem with us. Rilee then proceeded to make herself seem small like an innocent child when she has displayed the same attitude for months at this place. I have previously brush off a lot of Rilees attitude because she seems young and probably hates the job. I get it I’ve done customer service. But girl you can quit. I dont know if it is nepotism on display here but she has been around for a while and displays confidence that she knows she will not be fired.
The food itself is great but Rilee makes this place hard to deal with. I do not know if Daniel Crockett is still the owner of this place. Some of the online information I’ve found is very vague the entity status here but I do have questions about this employee. If she related to higher up, forget this review and don’t even respond to me. Maybe I’ll just door dash for now on and let the door dashers deal with her because I do enjoy the food so much.
Atmosphere: 1
Food: 4
Service: 1
Colleen Tilleman
Always love A&W. What I really like is the Root Beer is made with cane sugar. This is basically the only time that I drink pop. The real stuff. 💯
The front cashier was very nice. Food was very good.
Atmosphere: 5
Food: 5
Service: 5
Rin Barrett
It is nice and clean and the people were very nice. The chilly cheese fries are great.
Atmosphere: 5
Food: 5
Service: 5
Cory Fisher
Wish I could give less stars, I ordered double bacon cheeseburger with onions and tomatoes, I ended up having to wait 20 mins or so for my food and then when I got it, it was a double cheese burger no bacon and covered in onions and a tomatoe.. this place has gone down hill! I call the store 5 mins after getting my order and she couldn’t even find it.. every time I go here there is an issue
I sat in the drive-thru waiting for 25 minutes with just one car ahead of me that was already waiting at the window when I pulled up and ordered and they only had one bag of food! The food is pretty basic so it’s not like it’s difficult or anything but it should definitely not take 25+ minutes in a drive thru!
Food: 3
Service: 1
Pretty good. Food was cooler than I wanted but I'm sure that was because they were busy.
Atmosphere: 5
Food: 4
Service: 5
Waited in line 25 minutes with only 2 cars in front of me . Poor customer service, no apology even after saying I waited 25 min and had to take off burger. I was not going to eat a burger that was most likely luke warm.
Service: 1
I came in here the other day and I had a really great service with the shift lead name Bryndi.She was very nice and polite about everything.Also with another employee named Erika is is super sweet and very helpful, she know how to get a job done! The food here is also really good, my favorite is the grilled chicken sandwich with bacon and spicy Papa sauce.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Cheese Curds, Chicken Tenders
I was the only customer they had when I went yet the wait time was unnecessarily long. The time it took to be greeted at the speaker, the time in between when I ordered and when they would respond, etc. I specifically asked for BBQ sauce instead of fry sauce and after waiting 10 minutes at the window (again ONLY customer) I get my food…no BBQ sauce of course. The customer service was basically non existent and the food was mid at best. Tasted like they reheated someone else’s order that was left out.
Atmosphere: 1
Food: 1
Service: 1
We frequent this A&W often. The food is usually really good, but the service is always a nightmare. In the last couple of months I thought that the service was improving, but today was an even worse NIGHTMARE. The service was INCREDIBLY slow with only 3 people in the drive thru and maybe 2 cars of people inside, but we somehow waited over 20 minutes for our 2 meals and a kids meal. The lady at the window was extremely slow when serving us and acted very much like she would rather be anywhere else. When we got home, not only was our meal already cold, but we were missing part of our meal so my husband drove all the way back to get it and they did not offer us any incentive or even an apology. Disappointing.
Atmosphere: 1
Food: 3
Service: 1
The food at the Stansbury location is always pretty good, but the service is an absolute joke.
I was third in line and just waited over 15 minutes for my order (2 burgers).
This is the second time in a row the service was incredibly slow.
To the mgmt....please get your people trained by another chain and speed up the service.
Food: 4
Service: 1
A bunch of teenagers who didn't know what they were doing and were in complete chaos! Gave me the incorrect meal, I saw them mess up two other customer orders while I was there, and we were the only three customers in the restaurant. They were handling the cash register then the food without washing hands. I love A&W rootbeer but will NOT recommend this A&W Restaurant location.
Atmosphere: 1
Food: 2
Service: 1
Food was okay at best, fastfood, what would you expect. The employee Tanner made the experience so much worse. He had a very negative attitude all the times I’ve went, this wasn’t just a one day thing. He seemed to be riding on a high horse, being rude to the other employees, and was very condescending from what I observed. It made this place feel unsafe and uncomfortable. I wouldn’t eat here again. If Tanner is working, just go to a different restaurant at that point.
Atmosphere: 1
Food: 2
Service: 1
I was helped by a person named Tanner , the server was very rude to me while taken and giving out orders. He seemed to not really care about his job and the way he was treating his coworkers was awful .
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Rilee took our order in the drive thru. Did not repeat the order on the speaker but stated the total. It sounded cheap so I ask my husband to ask her to repeat it at the window. And when he ask Rilee, she repeated and we just nicely told her there was just one more pumpkin shake on that order as well. She seemed irritated about it. Shut to window and what I assume, told them about the extra shake.
So she came back to us and said the receipt will stay the same but that shake is there. I was confused how that could be. But she gave us the 4 shakes (supposed to be 5). And we thought she was bringing the last one out. She open the window and said “Are you missing something?” My husband told her yea just the one pumpkin shake. She closed the window and threw her hands up like a 6 year old child. But not even my 6 year old does that so maybe a 4 year old. Anyways my son in the backseat saw her roll her eyes.
My husband went in to grab the shake and ask the other nice worker there, if Rilee had a problem with us. Rilee then proceeded to make herself seem small like an innocent child when she has displayed the same attitude for months at this place. I have previously brush off a lot of Rilees attitude because she seems young and probably hates the job. I get it I’ve done customer service. But girl you can quit. I dont know if it is nepotism on display here but she has been around for a while and displays confidence that she knows she will not be fired.
The food itself is great but Rilee makes this place hard to deal with. I do not know if Daniel Crockett is still the owner of this place. Some of the online information I’ve found is very vague the entity status here but I do have questions about this employee. If she related to higher up, forget this review and don’t even respond to me.
Maybe I’ll just door dash for now on and let the door dashers deal with her because I do enjoy the food so much.
Atmosphere: 1
Food: 4
Service: 1
Always love A&W. What I really like is the Root Beer is made with cane sugar. This is basically the only time that I drink pop. The real stuff. 💯
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Floats, Hamburger
The front cashier was very nice. Food was very good.
Atmosphere: 5
Food: 5
Service: 5
It is nice and clean and the people were very nice. The chilly cheese fries are great.
Atmosphere: 5
Food: 5
Service: 5
Wish I could give less stars, I ordered double bacon cheeseburger with onions and tomatoes, I ended up having to wait 20 mins or so for my food and then when I got it, it was a double cheese burger no bacon and covered in onions and a tomatoe.. this place has gone down hill! I call the store 5 mins after getting my order and she couldn’t even find it.. every time I go here there is an issue
Atmosphere: 1
Food: 1
Service: 1
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