Arby's
1766 S 2000 W, Syracuse
(801) 648-7231
Recent Reviews
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Went through the drive through, they were quick, kind and clean. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Katelyyn provides the best customer experience I've had ever! :) Oh yeah... and the food is always hot and fresh..;)
Atmosphere: 5
Food: 5
Service: 5
Had a small miscommunication during my visit and the manager handled it with grace. Can't recommend this team and location enough! Always have had a great experience here and the team has always had fantastic customer service.
Atmosphere: 5
Food: 5
Service: 5
The manager was very helpful in clearing up a misunderstanding with missing food. She was so patient and kind and I would definitely come back to this location!
Really great service by workers (kind, customer-focused), and the food is what it should be. The only downside I've experienced so far is the drive-thru is a little tight. But otherwise great all around.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Roast Beef, Curly Fries
The food is good and the staff is friendly. My only issue is they don’t allow any app deals. It really kills the experience. All the other restaurants in the area allow app deals but nearly all the app deals are disabled for this location. I’m not spending more for less food.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Curly Fries, French Dip
Excellent service this afternoon. Super helpful and friendly staff at drive-thru (Trevor?)!
Great service tonight 1-19-23. All the employees were great! Good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Curly Fries, Beef 'N Cheddar, Chicken Tenders
Food was ok. Service was awkward. Price was only accepted by me due to a coupon. Not really worth going to any Arby's without a one
Atmosphere: 2
Food: 3
Service: 4
Disrespectful staff ignored requests and laughed when asked my drink to not have ice.
Atmosphere: 1
Food: 5
Service: 1
Soooooooo does the owner of this Arby’s just not care about this place anymore? I like the food just because I like Arby’s, but the service and atmosphere were wack. The workers act like they don’t get paid more than $5/hour. I walked in and stood at the counter to wait for someone to take my order. A lady was standing there, turned around to look at us, said nothing, and turned back around. So I waited there for 2 more minutes and another worker came and walked by us, looking at us, but also saying nothing. It all felt verrryyyyyyyv awkward. So I waited another 3 minutes and another guy saw us, didn’t say anything also. This guy was nice enough to walk up to the counter though. But after he did that, he literally just starred at us and said absolutely nothing. We hesitantly stepped forward and my girlfriend was like “uhhhhhhhhhhhhhhhhh……. Could I get the number 7??” And he was like “yeah, crinkle or curly fries?” In the quietest voice ever. Like I don’t think we’re that intimidating…. idk 😂. The whole experience was weird and very awkward and not very good customer service. But the food was good enough.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Good location and service. However, the food is on the cheap end, but Arby's has never been about quality. The roast beef sandwich is pretty close to what it has always been. The fish sandwich isn't the best. The sliders are okay. Fries are good.
Atmosphere: 5
Food: 4
Service: 5
There was no line, that was nice! The person helping me was a man, didn't get his name but he was very thorough and I appreciated that and very nice! I got everything in my order and everything was hot and ready to go! I went through the drive through
Atmosphere: 5
Food: 5
Service: 5
I really liked this Arby’s even though it’s kinda empty, it still smelled nice and it was everything was clean more or less, the people were nice and everything was nice.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Curly Fries
Walked in, nobody was in front of me so I went to the counter to order. Stood there for 5 minutes, multiple people saw me, and nobody came to take my order. I left, never coming back with service like that.
Service: 1
This location doesn't seem like they have their stuff together. Employees are slower than a snail.
Atmosphere: 2
Food: 2
Service: 1
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