We always do mobile orders & pick up through the drive through.
During the day, very consistently we are given our exact order.
However, come around midnight and the frosty will be chocolate not vanilla, our sauce options are not what we selected, and we’ve had communication issues/overall a lack of friendliness from the employee at the window.
Don’t come at night and you should be good
Zach Heaton
We pulled up, 2 cars in front of us. No one inside. Took a really long time for them to take orders from the people in front of us. Should have been tipped off by this but I stuck around.
Finally placed an order, person mumbled the whole time and clearly couldn’t understand what we were saying. We had to say items several times. We ordered 5 items total. I get to the window and find that they missed 2 of the 5 items, and got one of them wrong. So overall 2/5 items correct.
Person at the window barely spoke English, and when I asked about our missing frosties he looked at the order screen and said “no payment” shrugged and closed the window.
I drove 45 seconds over to Dairy Queen and got a blizzard. Fast service and they could communicate.
Definitely not coming back to this location. Guess I’m going to Orem if I want Wendy’s.
Atmosphere: 1
Food: 3
Service: 1
Ashley Henson
There’s a young man who always is at the register and taking our drive through order and each time he is rude and has no customer service. He’s gotten our order wrong, and always ordered one less kids meal everytime, and when we correct him or say we need a new one he is very rude. Doesn’t apologize, never says thank you. Never says “hi”. Just hands us our food without saying a word. He’s working there right now and is on the drive thru. It’s 6:00pm on January 3rd.
Atmosphere: 1
Food: 5
Service: 1
Sualata SAVINI Jr
DO NOT EAT HERE AFTER HOURS. When they first opened up, the service and food was great. Within the last 4 months, the service has gone down tremendously. Specifically the night shift. I have eaten there once a month in the past four months hoping for a better outcome(obviously) and EVERY SINGLE TIME, we’ve had an issue with mostly the SERVICE which impacts the food. Unprofessional attitude and rude.
Atmosphere: 2
Food: 1
Service: 1
Victoria Scott
Close to were i work. Very welcoming and warm. Staff did not kick me out even though I was eating fries for 2 hours
Atmosphere: 5
Food: 5
Service: 5
Celeste Villegas
I had a very disappointing experience at this new Wendy’s location. The employee who helped us had long hair and looked like he didn’t want to be there at all. He didn’t ask if we wanted a combo, didn’t give us the sauces we requested, and didn’t say “thank you” or “you’re welcome.” For a brand-new Wendy’s in the city, the service was surprisingly unprofessional. Really disappointing visit.
Atmosphere: 1
Food: 1
Service: 1
James Gerhardt Bohn
I work at Mister Car Wash down the street from here and I’m always going in for lunch or a late night biggie bag runs :-) and I just wanna say everybody has been so great and just does an outstanding job and I just wanna say Andrew is so friendly and nice at the front counter at lunch whenever I come! Great job Andrew! Great job Wendy’s team here at Vineyard seriously you guys rock!
Atmosphere: 5
Food: 5
Service: 5
Danielle Tracy
No outlets to charge phone or computers? Only in bathroom, definitely not charging my phone in the bathroom
Angee Laughery
This place is gross!!! Walked in and no one helped us they just looked and looked away. We waited a few minutes then we ordered ourselves. Then someone came in with pizza and they all went back in the back and ate it. One of the Girls gave Santiago ( they called his bae a few times) free food for bringing them little ceasers. This was just rude and disrespectful. And speaking Spanish the whole time. Absolutely rude.
Atmosphere: 1
Food: 1
Service: 1
Kaleb Woodworth
Worst Wendy’s I’ve visited. I sat at the register for 5 minutes waiting to ask a simple question, once someone finally approached, I greeted saying “hi how’re you doing” receiving absolutely no response. Terrible fast food atmosphere and service.
REMINGTON!!! The nicest employee, was super quick, and has the BEST Fortunes for Frostys. GET HIM MORE HOURS!!! GOAT
Atmosphere: 5
Food: 5
Service: 5
rachel polly
very slow and understaffed
Atmosphere: 3
Food: 5
Service: 1
James Walker
This location really focuses on quality! Staff always been incredible, but Remington took great care of me tonight.!!! Unprecedented customer service. If you’re going to Wendy’s, go to vineyard!
Atmosphere: 5
Food: 5
Service: 5
Dusty Grosland
Remington in the drive through was amazing and so helpful! I will be coming back and asking for him!
We always do mobile orders & pick up through the drive through.
During the day, very consistently we are given our exact order.
However, come around midnight and the frosty will be chocolate not vanilla, our sauce options are not what we selected, and we’ve had communication issues/overall a lack of friendliness from the employee at the window.
Don’t come at night and you should be good
We pulled up, 2 cars in front of us. No one inside. Took a really long time for them to take orders from the people in front of us. Should have been tipped off by this but I stuck around.
Finally placed an order, person mumbled the whole time and clearly couldn’t understand what we were saying. We had to say items several times. We ordered 5 items total. I get to the window and find that they missed 2 of the 5 items, and got one of them wrong. So overall 2/5 items correct.
Person at the window barely spoke English, and when I asked about our missing frosties he looked at the order screen and said “no payment” shrugged and closed the window.
I drove 45 seconds over to Dairy Queen and got a blizzard. Fast service and they could communicate.
Definitely not coming back to this location. Guess I’m going to Orem if I want Wendy’s.
Atmosphere: 1
Food: 3
Service: 1
There’s a young man who always is at the register and taking our drive through order and each time he is rude and has no customer service. He’s gotten our order wrong, and always ordered one less kids meal everytime, and when we correct him or say we need a new one he is very rude. Doesn’t apologize, never says thank you. Never says “hi”. Just hands us our food without saying a word. He’s working there right now and is on the drive thru. It’s 6:00pm on January 3rd.
Atmosphere: 1
Food: 5
Service: 1
DO NOT EAT HERE AFTER HOURS. When they first opened up, the service and food was great. Within the last 4 months, the service has gone down tremendously. Specifically the night shift. I have eaten there once a month in the past four months hoping for a better outcome(obviously) and EVERY SINGLE TIME, we’ve had an issue with mostly the SERVICE which impacts the food. Unprofessional attitude and rude.
Atmosphere: 2
Food: 1
Service: 1
Close to were i work. Very welcoming and warm. Staff did not kick me out even though I was eating fries for 2 hours
Atmosphere: 5
Food: 5
Service: 5
I had a very disappointing experience at this new Wendy’s location. The employee who helped us had long hair and looked like he didn’t want to be there at all. He didn’t ask if we wanted a combo, didn’t give us the sauces we requested, and didn’t say “thank you” or “you’re welcome.” For a brand-new Wendy’s in the city, the service was surprisingly unprofessional. Really disappointing visit.
Atmosphere: 1
Food: 1
Service: 1
I work at Mister Car Wash down the street from here and I’m always going in for lunch or a late night biggie bag runs :-) and I just wanna say everybody has been so great and just does an outstanding job and I just wanna say Andrew is so friendly and nice at the front counter at lunch whenever I come! Great job Andrew! Great job Wendy’s team here at Vineyard seriously you guys rock!
Atmosphere: 5
Food: 5
Service: 5
No outlets to charge phone or computers?
Only in bathroom, definitely not charging my phone in the bathroom
This place is gross!!! Walked in and no one helped us they just looked and looked away. We waited a few minutes then we ordered ourselves. Then someone came in with pizza and they all went back in the back and ate it. One of the Girls gave Santiago ( they called his bae a few times) free food for bringing them little ceasers. This was just rude and disrespectful. And speaking Spanish the whole time. Absolutely rude.
Atmosphere: 1
Food: 1
Service: 1
Worst Wendy’s I’ve visited.
I sat at the register for 5 minutes waiting to ask a simple question, once someone finally approached, I greeted saying “hi how’re you doing” receiving absolutely no response. Terrible fast food atmosphere and service.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
This location started charging for extra sauce
Atmosphere: 3
Food: 3
Service: 1
REMINGTON!!! The nicest employee, was super quick, and has the BEST Fortunes for Frostys. GET HIM MORE HOURS!!! GOAT
Atmosphere: 5
Food: 5
Service: 5
very slow and understaffed
Atmosphere: 3
Food: 5
Service: 1
This location really focuses on quality! Staff always been incredible, but Remington took great care of me tonight.!!! Unprecedented customer service. If you’re going to Wendy’s, go to vineyard!
Atmosphere: 5
Food: 5
Service: 5
Remington in the drive through was amazing and so helpful! I will be coming back and asking for him!
Atmosphere: 5
Food: 5
Service: 5
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