Bruster's Real Ice Cream

Consistently inconsistent. You ordered a waffle cone with two scoops? That’s nice, maybe you’ll get two scoops, or maybe a scoop with a little more smeared on top. You’ll surely be charged for what you ordered but you won’t get it, and if you inquire you’ll be ignored. Perhaps you’re served the wrong ice cream because it doesn’t taste right. Don’t worry the person “in charge” will tell you how you’re wrong and probably are just confused about what flavor you actually ordered. Want it fixed? Sorry, they’re just there to hang out in the back and tell you how confused and wrong you are.
The ice cream is pretty good overall but definitely don’t expect to get the amount you want or actually what you ordered. You, customer person, are just wrong. Next!

We usually love going to Bruster’s for ice cream—it’s just 5 minutes from our house, and my family has always had great experiences there until yesterday. On Labor Day evening, my 9-year-old daughter and 2-year-old son were so excited for a treat. We ordered two banana splits and also asked for the free cone for my little one.

Unfortunately, this time was very disappointing. When the staff handed me the free cone, the scoop was so tiny it was barely visible inside the cone. My son, who was thrilled just moments before, refused to even touch it. I asked the staff about it, and the reply was, “That’s what we give.” Since it was free, I didn’t argue, but it left me feeling upset—especially because in the past, my son and his friends always enjoyed the free kid’s cone at Bruster’s.

I truly appreciate Bruster’s generosity in offering the free cones, but if this is how they’re going to be served, it may be better not to advertise them at all. I hope this was just an off day and not the new standard, because until now, we have loved coming here as a family.

Very good ice-cream. However, a bit over-priced for small portions.

Great value

We were very excited to try this ice cream since we always a line outside.
We tried several flavors and also the Blast . We didnot like any of the flavors. The taste of chocolate, strawberry, coffee is negligible. The ice cream is it creamy, more like icey.
Honestly a store bought ice cream is better than this .
We tried both the Aldie and Ashburn location.

Poorly run location. Poor customer service and no consistency with quality.

We love having Bruster's so close by. The flavors and taste is amazing and the staff is always friendly and helpful. Highly recommend this place.

This is a solid ice cream place to solve your sweet tooth problems.

The flavors are plentiful and they taste great. They have a lot of seating outside, actually, it's a great patio. I do wish they had some seating inside.

I did try the Kickin' Mango and it was absolutely fantastic!

Bruster’s has a fun vibe with a friendly young staff and a nice variety of flavors. We tried the Almond Chocolate Coconut, Mango Sorbet with Chili Lime, and a classic Vanilla scoop — all were decent and hit the spot.
However, we were pretty disappointed that they don’t offer samples, especially when trying some of the more unique flavors. That definitely took away from the experience a bit.
Still, worth a visit for a quick treat on a warm day!

Always great to visit with the grand children.

Worst service and the staff was very rude.

Quality of service was low. management did not communicate well with staff leaving for an overall poor experience.

Always enjoyed dropping in for some tasty ice creams and treats.

Best ice cream around! And the flavors are to die for!

My family loves Bruster’s. Consistently great flavors and quality. Nice staff. Clean store.