we were entering the restaurant when we saw a lady sitting on the table where food gets prepared and i just looked at my husband and exited the place like where is the manager to tell them something. nasty 🤮
Joshawn Rogers
Worst chipotle I’ve ever been to, women making food has attitude. Just reminded me why i will never eat chipotle again. This company has fallen in quality so much
Service: 1
Greg Crapanzano
Every table filthy. Bathroom had no toilet paper. Out of small tortillas so no kids options available and no alternative offered. Quesadilla not cooked at all so most cheese not melted.
Atmosphere: 1
Food: 2
Service: 1
Sunshine Girl
Come here way too much lol It's the best! The day time crew is much more friendly though. I've got lots of i hate my job attitudes with evening shift but I still come back :)
Atmosphere: 5
Food: 5
Service: 5
Laurie Ragland
Carne asada bowl, enough for husband and I to share.
Atmosphere: 4
Food: 5
Service: 5
Jennifer Bloom
Messy. Dirty. Staff tossing food on the counter at guest instead of handing it to them. Food is salty as I am for the trashy service. Clean up!
Atmosphere: 1
Food: 1
Service: 1
Clips With Carly
I frequent this chipotle often so I have watched them have good servers and bad. I came in and was given a half full bowl so I refused my bowl and left. My servers name was Kyle and he honestly seemed like a super sweet guy who was new. I think whoever trained him did a very poor job and I have noticed this with other servers here as well the last couple times I have came. Some are either amazing and some do not give full portions at all. I have gone to so many chipotle’s to know that this is not standard. I think whoever owns this chipotle is either trying to save money, or they have hired poor management. This is disappointing, but I will certainly drive 5 extra minutes to go to a chipotle who will give proper portions, especially for the price. This chipotle is probably going to close anyway because they have the lowest reviews around and management is not doing anything to change. There is one woman who is always at the cash register, with glasses and a hat, who did not correct Kyle and I am not aware of her name but she certainly has been here long enough to correct someone. We told them we were unhappy with our bowls and they literally laughed at us. She is not a very pleasant woman. The women who was at the cash register with the woman who is normally there was also disrespectful. I did not catch their name but I think the woman who has been there for a while was training the other woman at the cash register, which sadly explains so much. Poor workers are training other workers to be poor workers. They have awful customer service skills and need to be fired. I am glad Five Guys is next store with wonderful employees, service and food! They just never miss, but chipotle certainly does. Please just hire decent workers and management. As for Kyle, he too should find a place to work who is going to offer him better pay, company, and training. He is a great customer service person and does not deserve to be working at such a poor location. To clarify, this is a management problem 100% because Kyle is one of the many servers here who do not give standard portions. Perhaps someone from corporate should oversee one of these training sessions to ensure that management is doing their job or maybe corporate needs to just take away this location. Why have a location that is making a bad reputation for the brand? Poor choices all around.
Atmosphere: 1
Food: 1
Service: 2
Misty Offer
9:05 on a Saturday night , 11 people in line , one person working the line . One person at register just watching line person struggle . Last employee standing at register counting to jar , while the line continue to build up! Y’all need to get your shit together , extremely unprofessional and just horrible customer service .
The drive through worker was talking poorly about us making a mobile order because we didn’t want to have to take our kids out of the car. The worker needs to be fired. As a former food industry worker, customer service is literally the most important aspect of the job. What is the point of ordering through the app if that workers are going to act like you are the biggest hassle in the world?
Atmosphere: 3
Food: 2
Service: 1
steve saunders
Terrible experience here(Ashland store). Ordered pick up4 miles away.Drove there picked up.Got home half of it was missing.Tried to call their phone doesn't work ,none of their numbers work.Sent wife back 4 miles to tell them about screwup as I was too mad. PATHETIC .Not much meat on salad.
Atmosphere: 1
Food: 3
Service: 1
Jonathan Foulk
Great location! This Chipotle is very clean, fresh, and feels like a newer build. The food was spot-on—fresh, flavorful, and exactly what you’d expect. It was also super convenient since it was right next door to my hotel. The team here was friendly and welcoming, which made the visit even better. Definitely a solid stop if you’re in the Ashland area!
Pro tip: download the Chipotle app for easy ordering, rewards, and special offers.
Atmosphere: 5
Food: 5
Service: 5
Teet top
I don’t understand what this location’s problem is when it comes to being kind to night customers and serving normal portions. They act as if the food costs come straight from their checks. This location during the day is great, but during the evening they always give small portions, have an attitude, and seem to hate what they’re doing. Spending $22 for 2 bowls that are equal to one normal sized portion is crazy. They don’t care about undeserving you as long as they get the customer out as fast as possible. Definitely take the extra few minutes and head to the VCC or short pump chipotles for better service. edit: the steak was very dry and one scoop touched the bottom of the bowl without any effort
Atmosphere: 1
Food: 1
Service: 1
Geronimo Lewis
Food was old has been up too long. They need to refresh their food more often.
Good portions, friendly staff.
Atmosphere: 5
Food: 5
Service: 5
we were entering the restaurant when we saw a lady sitting on the table where food gets prepared and i just looked at my husband and exited the place like where is the manager to tell them something. nasty 🤮
Worst chipotle I’ve ever been to, women making food has attitude. Just reminded me why i will never eat chipotle again. This company has fallen in quality so much
Service: 1
Every table filthy. Bathroom had no toilet paper. Out of small tortillas so no kids options available and no alternative offered. Quesadilla not cooked at all so most cheese not melted.
Atmosphere: 1
Food: 2
Service: 1
Come here way too much lol
It's the best! The day time crew is much more friendly though. I've got lots of i hate my job attitudes with evening shift but I still come back :)
Atmosphere: 5
Food: 5
Service: 5
Carne asada bowl, enough for husband and I to share.
Atmosphere: 4
Food: 5
Service: 5
Messy. Dirty. Staff tossing food on the counter at guest instead of handing it to them. Food is salty as I am for the trashy service. Clean up!
Atmosphere: 1
Food: 1
Service: 1
I frequent this chipotle often so I have watched them have good servers and bad. I came in and was given a half full bowl so I refused my bowl and left. My servers name was Kyle and he honestly seemed like a super sweet guy who was new. I think whoever trained him did a very poor job and I have noticed this with other servers here as well the last couple times I have came. Some are either amazing and some do not give full portions at all. I have gone to so many chipotle’s to know that this is not standard. I think whoever owns this chipotle is either trying to save money, or they have hired poor management. This is disappointing, but I will certainly drive 5 extra minutes to go to a chipotle who will give proper portions, especially for the price. This chipotle is probably going to close anyway because they have the lowest reviews around and management is not doing anything to change. There is one woman who is always at the cash register, with glasses and a hat, who did not correct Kyle and I am not aware of her name but she certainly has been here long enough to correct someone. We told them we were unhappy with our bowls and they literally laughed at us. She is not a very pleasant woman. The women who was at the cash register with the woman who is normally there was also disrespectful. I did not catch their name but I think the woman who has been there for a while was training the other woman at the cash register, which sadly explains so much. Poor workers are training other workers to be poor workers. They have awful customer service skills and need to be fired. I am glad Five Guys is next store with wonderful employees, service and food! They just never miss, but chipotle certainly does. Please just hire decent workers and management. As for Kyle, he too should find a place to work who is going to offer him better pay, company, and training. He is a great customer service person and does not deserve to be working at such a poor location. To clarify, this is a management problem 100% because Kyle is one of the many servers here who do not give standard portions. Perhaps someone from corporate should oversee one of these training sessions to ensure that management is doing their job or maybe corporate needs to just take away this location. Why have a location that is making a bad reputation for the brand? Poor choices all around.
Atmosphere: 1
Food: 1
Service: 2
9:05 on a
Saturday night , 11 people in line , one person working the line . One person at register just watching line person struggle . Last employee standing at register counting to jar , while the line continue to build up! Y’all need to get your shit together , extremely unprofessional and just horrible customer service .
Atmosphere: 1
Service: 1
Great food and friendly service
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
The drive through worker was talking poorly about us making a mobile order because we didn’t want to have to take our kids out of the car. The worker needs to be fired. As a former food industry worker, customer service is literally the most important aspect of the job. What is the point of ordering through the app if that workers are going to act like you are the biggest hassle in the world?
Atmosphere: 3
Food: 2
Service: 1
Terrible experience here(Ashland store). Ordered pick up4 miles away.Drove there picked up.Got home half of it was missing.Tried to call their phone doesn't work ,none of their numbers work.Sent wife back 4 miles to tell them about screwup as I was too mad. PATHETIC .Not much meat on salad.
Atmosphere: 1
Food: 3
Service: 1
Great location! This Chipotle is very clean, fresh, and feels like a newer build. The food was spot-on—fresh, flavorful, and exactly what you’d expect. It was also super convenient since it was right next door to my hotel. The team here was friendly and welcoming, which made the visit even better. Definitely a solid stop if you’re in the Ashland area!
Pro tip: download the Chipotle app for easy ordering, rewards, and special offers.
Atmosphere: 5
Food: 5
Service: 5
I don’t understand what this location’s problem is when it comes to being kind to night customers and serving normal portions. They act as if the food costs come straight from their checks. This location during the day is great, but during the evening they always give small portions, have an attitude, and seem to hate what they’re doing. Spending $22 for 2 bowls that are equal to one normal sized portion is crazy. They don’t care about undeserving you as long as they get the customer out as fast as possible. Definitely take the extra few minutes and head to the VCC or short pump chipotles for better service.
edit: the steak was very dry and one scoop touched the bottom of the bowl without any effort
Atmosphere: 1
Food: 1
Service: 1
Food was old has been up too long. They need to refresh their food more often.
Atmosphere: 5
Food: 2
Service: 2
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