I can’t rate the food because I ended up getting a refund. I’m a truck driver and I’ve walked to this location from the TA before, that time the service was fair to middling but nothing spectacular. This time however, including tip I ordered around $25 worth of food. I sat down to wait for my order and went to get some sweet tea. There was only water coming out so I informed the employees that it needed refilled, they said they would. I waited a while longer, still no order, then went to check it and still no sweat tea. I advised a different employee, he said he would take care of it. Finally got my order and went to check again and still no sweet tea. I went back to the counter and a guy working the grill asked what I needed, I told him about the tea. He paused a mimen and responded that they were out. It would’ve been simpler to just inform your customers when they order, or at least the first or second time they inform you of the issue. Between that and the general uncleanliness of the whole place (it smelled like BO) I told them I was going to need a refund. They refunded my money and said sorry. Yes, this Five Guys location is sorry. This is the only bad location I’ve been to, that’s the hell of it. Whoever the manager is should be replaced immediately.
Atmosphere: 1
Service: 1
Norma Gardezi
FANTASTIC FRESH CUT FRENCH FRIES.. THEY ARE NOT FROZEN POTATOES ARE FRESHLY CUT INTO FRIES DAILY 😋 😍
Atmosphere: 5
Food: 5
Service: 5
Mark Schmit
Really starting to price themselves out of the market. $22 for a junior bacon cheesburger meal.
Atmosphere: 5
Food: 5
Service: 4
Brian Roy
Not good customer service here. I ordered fries only initially and did pay for them, but shortly thereafter, my spouse actually wanted the burger meal. So I asked to cancel the fries and get the combo. The guy at the register asked the guy behind him if he could do that, and he shook his head no. Would it really be difficult to cancel and reorder??? My mistake was for paying $8+ for fries. To boot, the fries were overly salty and I could not finish them. Never again!
Atmosphere: 3
Food: 3
Service: 1
fishsticksgaming 383
As my first five guys experience I was very shocked at how good the food was. The burger was juicy and had nice toppings. The shakes were very good, but the fries were pretty limp and not crunchy and over salted. Would recommend overall though if you’re in the area
Atmosphere: 4
Food: 5
Service: 4
Madelyn Johnson
Super tasty
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Burger
It is I Andrew
Stopped in to pick up some lunch and Anthony was so helpful and had great energy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Robert Bloom
It’s a five guys really good with hot sause
Atmosphere: 4
Food: 4
Service: 4
Lorie Boone
After a long day at work I had the most pleasant experience grabbing a quick dinner on the way home!! Jaden was enthusiastic, quick and attentive to the multiple customers ordering while also manning the grill until his coworker returned. His coworkers Shamar and Caydence also helped to foster an environment that was clean, respectful and friendly!! Great smiles on this evening shift crew! Best Five guys in the area!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
oliver marino
Visited our local Five Guys today for dinner and had one of the best experiences at a fast food restaurant I've had in a long time! Jaden, the manager, was incredibly helpful, charismatic and patient. It was clear that he takes good care of his staff, and he had no problem helping the team (Rick and Eric) fulfill orders! Rick and Eric did an amazing job, also, as our food was delicious and our order was fulfilled swiftly. Thank you, Ashland Five Guys!
Wheelchair accessibility: worker shamar cash well is very rude he is dirty he doesn’t clean the machines it’s dirty in there
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheeseburger
Shep
Tiny burger ?
Atmosphere: 3
Food: 1
Service: 4
Randy Butler
I stopped by there for the first time to try their food and it's not as good as I thought it would be and Wendys is better and not as
Atmosphere: 2
Food: 2
Service: 2
Shiba Studios
I am a burger lover and huge Five Guys advocate. This particular relatively new location however, continues to disappoint me. Maybe they just haven’t found rhythm yet, but the burgers lack oomph, and the fries here (see photo) are always over cooked or cooked in old oil and are ridiculously over salted. Today my fries were so effing salted down I took them up and got them replaced. A few minutes later they handed me a warmer, but identically over salted batch. I was too worn out, psychologically, to complain again. Don’t come here if you’re in a hurry or if you have carpel tunnel. You will have to use two fingers on each fry individually as you eat in order to remove enough salt to not get high blood pressure or saline poisoning on the spot.
I can’t rate the food because I ended up getting a refund. I’m a truck driver and I’ve walked to this location from the TA before, that time the service was fair to middling but nothing spectacular. This time however, including tip I ordered around $25 worth of food. I sat down to wait for my order and went to get some sweet tea. There was only water coming out so I informed the employees that it needed refilled, they said they would. I waited a while longer, still no order, then went to check it and still no sweat tea. I advised a different employee, he said he would take care of it. Finally got my order and went to check again and still no sweet tea. I went back to the counter and a guy working the grill asked what I needed, I told him about the tea. He paused a mimen and responded that they were out. It would’ve been simpler to just inform your customers when they order, or at least the first or second time they inform you of the issue. Between that and the general uncleanliness of the whole place (it smelled like BO) I told them I was going to need a refund. They refunded my money and said sorry. Yes, this Five Guys location is sorry. This is the only bad location I’ve been to, that’s the hell of it. Whoever the manager is should be replaced immediately.
Atmosphere: 1
Service: 1
FANTASTIC FRESH CUT FRENCH FRIES.. THEY ARE NOT FROZEN POTATOES ARE FRESHLY CUT INTO FRIES DAILY 😋 😍
Atmosphere: 5
Food: 5
Service: 5
Really starting to price themselves out of the market. $22 for a junior bacon cheesburger meal.
Atmosphere: 5
Food: 5
Service: 4
Not good customer service here. I ordered fries only initially and did pay for them, but shortly thereafter, my spouse actually wanted the burger meal. So I asked to cancel the fries and get the combo. The guy at the register asked the guy behind him if he could do that, and he shook his head no. Would it really be difficult to cancel and reorder??? My mistake was for paying $8+ for fries. To boot, the fries were overly salty and I could not finish them. Never again!
Atmosphere: 3
Food: 3
Service: 1
As my first five guys experience I was very shocked at how good the food was. The burger was juicy and had nice toppings. The shakes were very good, but the fries were pretty limp and not crunchy and over salted. Would recommend overall though if you’re in the area
Atmosphere: 4
Food: 5
Service: 4
Super tasty
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Burger
Stopped in to pick up some lunch and Anthony was so helpful and had great energy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
It’s a five guys really good with hot sause
Atmosphere: 4
Food: 4
Service: 4
After a long day at work I had the most pleasant experience grabbing a quick dinner on the way home!! Jaden was enthusiastic, quick and attentive to the multiple customers ordering while also manning the grill until his coworker returned. His coworkers Shamar and Caydence also helped to foster an environment that was clean, respectful and friendly!! Great smiles on this evening shift crew! Best Five guys in the area!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Visited our local Five Guys today for dinner and had one of the best experiences at a fast food restaurant I've had in a long time! Jaden, the manager, was incredibly helpful, charismatic and patient. It was clear that he takes good care of his staff, and he had no problem helping the team (Rick and Eric) fulfill orders! Rick and Eric did an amazing job, also, as our food was delicious and our order was fulfilled swiftly. Thank you, Ashland Five Guys!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Skimp on the fries
Wheelchair accessibility: worker shamar cash well is very rude he is dirty he doesn’t clean the machines it’s dirty in there
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheeseburger
Tiny burger ?
Atmosphere: 3
Food: 1
Service: 4
I stopped by there for the first time to try their food and it's not as good as I thought it would be and Wendys is better and not as
Atmosphere: 2
Food: 2
Service: 2
I am a burger lover and huge Five Guys advocate. This particular relatively new location however, continues to disappoint me. Maybe they just haven’t found rhythm yet, but the burgers lack oomph, and the fries here (see photo) are always over cooked or cooked in old oil and are ridiculously over salted. Today my fries were so effing salted down I took them up and got them replaced. A few minutes later they handed me a warmer, but identically over salted batch. I was too worn out, psychologically, to complain again. Don’t come here if you’re in a hurry or if you have carpel tunnel. You will have to use two fingers on each fry individually as you eat in order to remove enough salt to not get high blood pressure or saline poisoning on the spot.
Atmosphere: 4
Food: 2
Service: 2
Recommended dishes: Cheeseburger
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