Jackie has been extremely rude on multiple occasions. If customer service makes you so miserable - work somewhere else ...
Atmosphere: 1
Service: 1
Adam B
I almost never leave reviews, but this experience was bad enough that people deserve a warning.
I stopped at Starbucks - 704 England St on Christmas Eve, expecting what should have been one of the easiest orders imaginable: a couple of iced coffees. Nothing fancy. Nothing complicated. Just coffee with ice so it wouldn’t be hot.
What followed was an absolute disaster.
There were only two employees working, which is already a failure on management’s part for Christmas Eve. The store was busy, the line kept growing, and instead of urgency or organization, the employees were moving slowly, chatting, and more focused on standing around and looking pretty than actually getting orders right.
At one point, instead of fixing the problem, one of them literally said something along the lines of “there’s only two of us, give us a break.” Here’s the thing: that’s not the customer’s problem. If management knew what they were doing, they would have scheduled more than two people for a holiday rush instead of leaving customers stuck while employees use understaffing as an excuse to move slower and make mistakes.
When I finally received the drinks, they weren’t even iced. Hot coffee. After clearly ordering iced coffee. That’s not a small error—that’s the most basic part of the drink. If “iced” is missed, then no one is paying attention.
By that point, the line behind me was long, customers were visibly annoyed, and the entire operation was so disorganized that fixing the order wasn’t even realistic. People were waiting, confused, and clearly frustrated while the staff acted like none of it mattered.
In the end, the situation was so poorly handled that the entire order had to be canceled and refunded. On Christmas Eve. After waiting. After explaining. After watching employees waste time instead of focusing on customers.
This wasn’t just slow service—it was careless service combined with excuses. Mistakes happen, but the attitude here was the real problem. No real apology, no urgency, no accountability—just excuses and a refund.
Starbucks prices itself as a premium coffee shop, but this location delivers chaos, poor management, and employees who seem more interested in themselves than their jobs. If you’re understaffed, that’s on management. If you’re working a holiday, at least act professional and focus on customers instead of appearances.
Christmas Eve is stressful enough without dealing with a coffee shop that can’t get a basic order right and then asks customers to “give them a break.”
I won’t be back. Think twice before stopping here—especially during busy or holiday hours.
tiara brown
Love when I get a special message on my cup!!!
Atmosphere: 5
Food: 5
Service: 5
Lizzy Tobener
Rudest staff and dirtiest restroom I’ve ever experienced
Atmosphere: 1
Food: 1
Service: 1
Nancy Iverson
Friendly barista, helpful cashier. Clean.
Atmosphere: 5
Food: 5
Service: 5
Amanda Prescott
I can not drive by a Starbucks without getting one or two coffees to start the day. I am glad my husband is just as addicted as I am. They have come to know us and remember the order when pulling up. Awesome employees. Shout out to LILY. Amazing coffee and sweet treats. 1000/10 recommend the Starbucks downtown on the corner of Evans and 10th. See yall again later 😉😘
Atmosphere: 5
Food: 5
Service: 5
Justin Kuhn
Tl;Dr - Sample your drink before you leave the drive thru. I ordered a hot Venti Chai Latte with whole milk and a shot of espresso. The lady that took my order and handed me the drink was very friendly. But I don't know what happened with this drink. It was the worst drink I have ever received from Starbucks. Unfortunately, I gave it 5-10 minutes to cool off before tasting it, and I wasn't turning around to give them a second chance. I didn't think it was that complicated of an order. My best guess is they made it with water or skim milk, and only put in a small portion of the chai mix. The only thing they got right was they included the shot of espresso. $7.73 for watered down espresso with a hint of chai. Lesson learned. Always sample the drink before leaving.
Atmosphere: 4
Food: 1
Service: 5
Kariny Reamer
Loved both of my coffees we got here, our machiatto and their new pecan cortado, delicious! And the service is amazing. Got a cute note that made my day ❤️ also made sure to grab a Virginia coffee cup, I only have good memories from our familia vacation here.
Atmosphere: 5
Food: 5
Service: 5
John John
Female staff at this location treated me rudely and were condescending. Ruined what should have been a pleasant Sunday evening. Pick a different location.
Service: 1
Regina Lewis
Lids always pop off at all Starbucks I go to and very hard to get back on
went for a second day in a row. yesterday we needed splash sticks so i ran back in to grab some. they were available on the counter. today we remembered them before we left the store, so my mom, who is almost 82 years old, tried to get someones attention but was ignored. every person walking past wouldn’t even look at her. so she was picking up a couple. now someone wants to notice her, and snaps at her that if she wants them then she should ask next time. 1) if anyone bothered to help her she could have. 2) don’t snap at a customer about what to do next time, mary. 3) if you’re having a bad day, mary, don’t take it out on a senior citizen who decided not to slow you down and instead got lectured for it. 4) when i told my mom that yesterday it was fine don’t interrupt our conversation to start again, mary, about why you feel justified snapping at a customer about splash sticks about your “policy”, mary. 5) your policy isn’t the point, mary. you can have any policy you want, but i doubt your policy requires you to snap at people telling them to ask next time, nor does your policy require you to interrupt customers having a private conversation at which point you only escalated matters. 6) you could have put a sleeve on the other customers cup, but you didn’t, and she patiently stood there waiting for your attention too, only for that to go in so long that i found a sleeve and gave it to her because you weren’t. 7) don’t ignore people for so long that you decide theyre in the wrong when they need to help themselves and move on with their day. 0/10, mary.
Atmosphere: 1
Service: 1
Dlee Steiner
They are always so friendly and fast
Atmosphere: 5
Food: 4
Service: 5
Nari Westbrook
Everyone's always super sweet and my drinks are always made exactly how I like them
Atmosphere: 5
Food: 5
Service: 5
Christina Driscoll
Service is pretty quick. Food / drinks were great and made correctly. The drive through needs to have trees trimmed back to not scratch vehicles.
Alyssa Jerome
Too many septum rings and not enough drink making going on here. Took 20 mins to make two drinks at 6am on a Saturday. I ordered before a crowd walked in and I was served last, how pathetic. Lousy and lazy is my impression. That was my last time visiting the hole.
Jackie has been extremely rude on multiple occasions. If customer service makes you so miserable - work somewhere else ...
Atmosphere: 1
Service: 1
I almost never leave reviews, but this experience was bad enough that people deserve a warning.
I stopped at Starbucks - 704 England St on Christmas Eve, expecting what should have been one of the easiest orders imaginable: a couple of iced coffees. Nothing fancy. Nothing complicated. Just coffee with ice so it wouldn’t be hot.
What followed was an absolute disaster.
There were only two employees working, which is already a failure on management’s part for Christmas Eve. The store was busy, the line kept growing, and instead of urgency or organization, the employees were moving slowly, chatting, and more focused on standing around and looking pretty than actually getting orders right.
At one point, instead of fixing the problem, one of them literally said something along the lines of “there’s only two of us, give us a break.”
Here’s the thing: that’s not the customer’s problem. If management knew what they were doing, they would have scheduled more than two people for a holiday rush instead of leaving customers stuck while employees use understaffing as an excuse to move slower and make mistakes.
When I finally received the drinks, they weren’t even iced. Hot coffee. After clearly ordering iced coffee. That’s not a small error—that’s the most basic part of the drink. If “iced” is missed, then no one is paying attention.
By that point, the line behind me was long, customers were visibly annoyed, and the entire operation was so disorganized that fixing the order wasn’t even realistic. People were waiting, confused, and clearly frustrated while the staff acted like none of it mattered.
In the end, the situation was so poorly handled that the entire order had to be canceled and refunded. On Christmas Eve. After waiting. After explaining. After watching employees waste time instead of focusing on customers.
This wasn’t just slow service—it was careless service combined with excuses. Mistakes happen, but the attitude here was the real problem. No real apology, no urgency, no accountability—just excuses and a refund.
Starbucks prices itself as a premium coffee shop, but this location delivers chaos, poor management, and employees who seem more interested in themselves than their jobs. If you’re understaffed, that’s on management. If you’re working a holiday, at least act professional and focus on customers instead of appearances.
Christmas Eve is stressful enough without dealing with a coffee shop that can’t get a basic order right and then asks customers to “give them a break.”
I won’t be back. Think twice before stopping here—especially during busy or holiday hours.
Love when I get a special message on my cup!!!
Atmosphere: 5
Food: 5
Service: 5
Rudest staff and dirtiest restroom I’ve ever experienced
Atmosphere: 1
Food: 1
Service: 1
Friendly barista, helpful cashier. Clean.
Atmosphere: 5
Food: 5
Service: 5
I can not drive by a Starbucks without getting one or two coffees to start the day. I am glad my husband is just as addicted as I am. They have come to know us and remember the order when pulling up. Awesome employees. Shout out to LILY. Amazing coffee and sweet treats. 1000/10 recommend the Starbucks downtown on the corner of Evans and 10th. See yall again later 😉😘
Atmosphere: 5
Food: 5
Service: 5
Tl;Dr - Sample your drink before you leave the drive thru.
I ordered a hot Venti Chai Latte with whole milk and a shot of espresso. The lady that took my order and handed me the drink was very friendly.
But I don't know what happened with this drink. It was the worst drink I have ever received from Starbucks. Unfortunately, I gave it 5-10 minutes to cool off before tasting it, and I wasn't turning around to give them a second chance.
I didn't think it was that complicated of an order. My best guess is they made it with water or skim milk, and only put in a small portion of the chai mix.
The only thing they got right was they included the shot of espresso. $7.73 for watered down espresso with a hint of chai.
Lesson learned. Always sample the drink before leaving.
Atmosphere: 4
Food: 1
Service: 5
Loved both of my coffees we got here, our machiatto and their new pecan cortado, delicious! And the service is amazing. Got a cute note that made my day ❤️ also made sure to grab a Virginia coffee cup, I only have good memories from our familia vacation here.
Atmosphere: 5
Food: 5
Service: 5
Female staff at this location treated me rudely and were condescending. Ruined what should have been a pleasant Sunday evening. Pick a different location.
Service: 1
Lids always pop off at all Starbucks I go to and very hard to get back on
Restaurantji Recommends
went for a second day in a row. yesterday we needed splash sticks so i ran back in to grab some. they were available on the counter.
today we remembered them before we left the store, so my mom, who is almost 82 years old, tried to get someones attention but was ignored. every person walking past wouldn’t even look at her. so she was picking up a couple. now someone wants to notice her, and snaps at her that if she wants them then she should ask next time.
1) if anyone bothered to help her she could have.
2) don’t snap at a customer about what to do next time, mary.
3) if you’re having a bad day, mary, don’t take it out on a senior citizen who decided not to slow you down and instead got lectured for it.
4) when i told my mom that yesterday it was fine don’t interrupt our conversation to start again, mary, about why you feel justified snapping at a customer about splash sticks about your “policy”, mary.
5) your policy isn’t the point, mary. you can have any policy you want, but i doubt your policy requires you to snap at people telling them to ask next time, nor does your policy require you to interrupt customers having a private conversation at which point you only escalated matters.
6) you could have put a sleeve on the other customers cup, but you didn’t, and she patiently stood there waiting for your attention too, only for that to go in so long that i found a sleeve and gave it to her because you weren’t.
7) don’t ignore people for so long that you decide theyre in the wrong when they need to help themselves and move on with their day.
0/10, mary.
Atmosphere: 1
Service: 1
They are always so friendly and fast
Atmosphere: 5
Food: 4
Service: 5
Everyone's always super sweet and my drinks are always made exactly how I like them
Atmosphere: 5
Food: 5
Service: 5
Service is pretty quick. Food / drinks were great and made correctly.
The drive through needs to have trees trimmed back to not scratch vehicles.
Too many septum rings and not enough drink making going on here. Took 20 mins to make two drinks at 6am on a Saturday. I ordered before a crowd walked in and I was served last, how pathetic. Lousy and lazy is my impression. That was my last time visiting the hole.
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