Subway

11670 Lakeridge Pkwy Building 100, Unit 1, Ashland
(804) 798-3663

Recent Reviews

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Ashton Taylor

Big props to William at Subway! Every time I deal with him, he’s always super professional and goes above and beyond. The other day, he made me a veggie sub and even cut it into thirds so I could eat while driving—who does that?! Little things like that show how much he cares about great customer service. He’s just an all-around solid guy and makes every visit a good one. If you’re at Subway and William’s working, you know you’re about to get top-tier service!

mjc 427

I ordered delivery for my elderly mom and brother, the she says the subs are always good but the issue I have is I have ordered the foot long cookie 3 times with their orders and they only received it once, 1st time I let it go, 2nd time they received it, the last time again no cookie, they never answer the phone, have no voicemail, when I contacted Door Dash they said I had to contact the store, when I explained I could not get an answer, they suggested that I go to the store, I just paid a lot to have the food delivered since I do not live in that area, so it defeats the purpose of delivery, not right to charge people for something they are not receiving and have no recourse other than post online, maybe don't get delivery from this store.

Atmosphere: 5

Food: 5

Service: 3

Recommended dishes: The Ultimate B M T, Subway Footlong Cookie

Ilana Payne

The workers were super nice but wasn't the cleanest or organized and went during a down time

Atmosphere: 3

Food: 3

Service: 5

Recommended dishes: Potato Chip

Amy Hull

The workers at this location are amazing! Attentive and kind.

Atmosphere: 5

Food: 5

Service: 5

vigilant lion

Ordered online and ate in store. Very clean atmosphere and very good sandwich making experience.

Atmosphere: 5

Food: 5

Service: 5

Elizabeth Williams

Subs seems to be made with hate. My chicken sub tastes sour. Son's sub didn't taste right. We are going to blame it on the day. Normally tastes great.

Atmosphere: 3

Food: 2

Service: 2

Julius

Bread was stale and the prep station was sloppy. Also the bathroom is still broke 6 months later aswell as dirty facility disappointed

Atmosphere: 2

Food: 2

Service: 3

Michael “Newmie” Newman

Well-organized, clean throughout (including restrooms), gentle/friendly service! Really good location for Subway Sandwiches eat-in or to-go. [Offering a fast drive-thru option also!]

If you get the desire for a Subway Sub (my wife does often!) and this here location is close, best to get to it immediately. Before the secret gets out… ha!☀️

Be blessed, y’all — and thank you kindly! Great job making my family smile! ? ???????

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Tuna

Genevieve Gholizadeh

Stopped here during a 5-hour roadtrip, and Connor’s positive attitude and humor were delightful!

Atmosphere: 5

Food: 5

Service: 5

Cade Anderson

Store closes much before 9:00pm. Doors are locked shut at 8:55pm

Service: 1

Mika

One of the best sandwiches I've ever had. Big props to the guy who was serving us; he was quite friendly, and did his job well!

Atmosphere: 4

Food: 5

Service: 5

Bill Llewellyn

Best Subway stop ever. Great staff!

Atmosphere: 5

Food: 5

Service: 5

Nakiya Thomas

I came in with a friend on our lunch break. We ordered online separately and decided to stay in to eat. As we opened our sandwiches (we each got two), one of each of our sandwiches was wrong; I had a teriyaki blitz with no cheese on regular artisan bread, and my friend had a teriyaki blitz with cheese, extra peppers, and on cheese bread. It's nothing big; mine was on the wrong bread, and hers came with no peppers even though she requested extra. We brought this up to the associate and, who I assume was the manager, and the assumed manager doubted that our orders were wrong. We gave them our wrong sandwiches, and they looked at our receipts. When I said mine was on the wrong bread, they looked at my friend's receipt and tried to tell me it said cheese bread, to which I responded that it was not my order but hers they were looking at. They remade them, and we were satisfied with that, but the comments of the manager were quite rude; my friend ate half of her sandwich before realizing there were no peppers and the manager felt it was necessary to say why did she eat half of it before she noticed. Then, receiving my new sandwich, I opened it and realized there was cheese even though i asked for no cheese(I am lactose intolerant) I brought this back to the manager simply saying that there was cheese on it, to which he replied that the sandwich comes with cheese, and his associate told him that I did indeed order with no cheese; he then tried to defend himself by saying that I should place my order differently and put it in the special instructions because they can't see when it says “no cheese”…on the contrary, my first sandwich where the only problem was the bread, had no cheese, and the receipt that they stick to your sandwich bag says every ingredient you want on your sandwich and nowhere did mine say cheese he was basically blaming me for his mistake…but instead of meeting me with politeness like I did him, I was met with rude comments, he complained about remaking the sandwich for the 3rd time due to me having a problem that he created and asking if I was 1000% sure if its correct this time in a snarky way as if I were in the wrong or came at him rudely. I submitted my order accordingly and approached him politely, I responded about my order being wrong in a polite manner, not like a Karen, and I was met with such rudeness due to an employee mess up…I understand food industries can suck to work in; I have worked in it before, but taking out your frustrations and anger on a customer who is being polite is so frustrating and disappointing. I also ordered a chocolate chip cookie and it was burnt and hard but I didn't bring that up.This was a terrible experience :(

Dietary restrictions: Lactose intolerant and dislike of cheese

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Cookies

Dmitry Negai

Whoever thought it was a good idea to promote incompetence to General Manager needs to check their mind. this store is run by managers who not only fail to make a sandwich right but also serve over burned 2 days old cookies. the manager was scolding their employee in front of the customers instead of "training" them. and he was treating them like minions instead of coworkers... please put someone trained in management and keep the food fresh. bake new bread in the morning in small portion. bake second portion at noon. bake new cookies at morning. discard all bread and cookies at end of day. all veggies should expire 36 hours after open. create SOPs and train your sandwich artists the process in the first 2 weeks. get comfortable with firing and hiring! RAISE THE BAR. or get out and make way for someone who can.

Atmosphere: 3

Food: 3

Service: 1

randy schaad

Very clean and well made

Atmosphere: 5

Food: 5

Service: 5

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