I drove all the way to Bristol cause goggle said it was open then I get there and they weren’t open
Atmosphere: 1
Food: 1
Service: 1
Blaine Sheckler
As I walked in to place my order, there were very few customers in the store, though several employees were moving around behind the counter. I ordered a 12-count nugget and a drink and sat down to wait. I was not given an order placement card or any indication that my order was being tracked.
After waiting for several minutes, more customers began arriving—both walk-ins and online orders. At no point did anyone check on me, provide an update, or indicate that my food was being prepared.
When I finally approached the counter to ask about my order, I was told that my food had not been made yet and was also told I had been waiting “just under three minutes,” which was not accurate. At that point, I requested and received a refund.
The larger concern is the lack of a clear, streamlined process. Management and staff appeared busy but disorganized, and there was no clear communication or customer flow. This has unfortunately been a recurring experience for me at Chick-fil-A, where service feels inconsistent and hit-or-miss.
I’m providing this feedback because Chick-fil-A is typically known for efficiency and customer care, and this experience did not reflect that standard.
Atmosphere: 1
Food: 1
Service: 1
Yasin Bahar
Chick-fil-A is the best.👌
Atmosphere: 5
Food: 5
Service: 5
JENNIFER LYNCH
We ordered through the window so I can't comment on the inside. Fast service as is typical of these restaurants.
Food: 5
Service: 5
Cindy Weatherly
It was busy, but they were running out of all kinds of things out on the dining area and the employees were just kind of running around like they didn't know what they were doing
Atmosphere: 3
Food: 5
Service: 3
Philly Barker
Like all Chic-fil-A restaurants, it's very clean and appropriate. The stay is always polite and kind. The service is always fast, even when slammed. With rarity, I can honestly say that I have never had a negative experience with Chic-fil-A.
Atmosphere: 5
Food: 5
Service: 5
Johnnie Cline
Always good
Atmosphere: 5
Food: 5
Service: 5
andrea b
I ordered my food and then went to use the restroom. I still had to wait for my take out order for about 10 minutes. I watched the same gentleman come to the cashier because they got his order wrong twice and another one as well. So, you can imagine my surprise when my order was incorrect. All I needed was a large fry and I told the cashier. I waited for another five minutes and even watched as they pushed orders, that were AFTER mine, in front of my small bag that contained my large fry!! I would be STILL waiting had I not asked, again, for them to give me the large fry that I ordered 15 minutes ago! Not sure why they could not have just handed me a large fry and I had to wait SO long for THEIR mistake? “Please and thank you “goes a long way… but so does good service.
It was my first time eating there and the fried chicken sandwich was pretty good it definitely tasted better than the one from popeyes
Hami Rhm
Great chik fil A branch, great staff. Everyone is so nice and friendly.
Atmosphere: 5
Food: 5
Service: 5
Robert Howard
Too crowded. I ordered a deluxe meal to go as there were no empty tables. The fries were just pieces with only a few full size fries on top, the sandwich was a sloppy mess that fell apart after to bites. I there it out as it was impossible to eat. It was if the person making it just grabbed a hand full of fixings and dumped them on the sandwich, apparently quality control isn't as important as speed. I'm done with Chick Fil A in Bristol VA.
Atmosphere: 2
Food: 1
Service: 4
mark hicks
Always good
Atmosphere: 5
Food: 5
Service: 5
Kirk Tarulis
Stop here every time I am going from Tennessee to East Virginia. Place is always solid. Food is great and service is great.
Good food and friendly staff. This Chick Fil A lives up to the standard that they strive for. Good friendly staff here too
Atmosphere: 5
Food: 5
Service: 5
Unfortunately we received less than what we ordered and the points based order was not included. Check your bag before you drive back on the highway.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Spicy Chicken Sandwich, Grilled Nuggets
I drove all the way to Bristol cause goggle said it was open then I get there and they weren’t open
Atmosphere: 1
Food: 1
Service: 1
As I walked in to place my order, there were very few customers in the store, though several employees were moving around behind the counter. I ordered a 12-count nugget and a drink and sat down to wait. I was not given an order placement card or any indication that my order was being tracked.
After waiting for several minutes, more customers began arriving—both walk-ins and online orders. At no point did anyone check on me, provide an update, or indicate that my food was being prepared.
When I finally approached the counter to ask about my order, I was told that my food had not been made yet and was also told I had been waiting “just under three minutes,” which was not accurate. At that point, I requested and received a refund.
The larger concern is the lack of a clear, streamlined process. Management and staff appeared busy but disorganized, and there was no clear communication or customer flow. This has unfortunately been a recurring experience for me at Chick-fil-A, where service feels inconsistent and hit-or-miss.
I’m providing this feedback because Chick-fil-A is typically known for efficiency and customer care, and this experience did not reflect that standard.
Atmosphere: 1
Food: 1
Service: 1
Chick-fil-A is the best.👌
Atmosphere: 5
Food: 5
Service: 5
We ordered through the window so I can't comment on the inside. Fast service as is typical of these restaurants.
Food: 5
Service: 5
It was busy, but they were running out of all kinds of things out on the dining area and the employees were just kind of running around like they didn't know what they were doing
Atmosphere: 3
Food: 5
Service: 3
Like all Chic-fil-A restaurants, it's very clean and appropriate. The stay is always polite and kind. The service is always fast, even when slammed. With rarity, I can honestly say that I have never had a negative experience with Chic-fil-A.
Atmosphere: 5
Food: 5
Service: 5
Always good
Atmosphere: 5
Food: 5
Service: 5
I ordered my food and then went to use the restroom. I still had to wait for my take out order for about 10 minutes. I watched the same gentleman come to the cashier because they got his order wrong twice and another one as well. So, you can imagine my surprise when my order was incorrect. All I needed was a large fry and I told the cashier. I waited for another five minutes and even watched as they pushed orders, that were AFTER mine, in front of my small bag that contained my large fry!! I would be STILL waiting had I not asked, again, for them to give me the large fry that I ordered 15 minutes ago! Not sure why they could not have just handed me a large fry and I had to wait SO long for THEIR mistake? “Please and thank you “goes a long way… but so does good service.
Atmosphere: 5
Food: 5
Service: 1
Restaurantji Recommends
It was my first time eating there and the fried chicken sandwich was pretty good it definitely tasted better than the one from popeyes
Great chik fil A branch, great staff. Everyone is so nice and friendly.
Atmosphere: 5
Food: 5
Service: 5
Too crowded. I ordered a deluxe meal to go as there were no empty tables. The fries were just pieces with only a few full size fries on top, the sandwich was a sloppy mess that fell apart after to bites. I there it out as it was impossible to eat. It was if the person making it just grabbed a hand full of fixings and dumped them on the sandwich, apparently quality control isn't as important as speed. I'm done with Chick Fil A in Bristol VA.
Atmosphere: 2
Food: 1
Service: 4
Always good
Atmosphere: 5
Food: 5
Service: 5
Stop here every time I am going from Tennessee to East Virginia. Place is always solid. Food is great and service is great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Chick-N-Strips Meal
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