Horrible experience at the Bonham Road, Bristol VA location. I called in a pick up order and when I arrived, I got there the order was “never received”. So I waited an additional 20 minutes, just to receive the wrong subs. The girl that took my order, called me a liar and said that I called the wrong store, but it was clearly the right store as I picked up my phone and went to my call log and started calling the same number that I placed the order the first time from. Their phone started ringing and she swore it was the Bristol Tennessee store. You shouldn’t be calling customers liars. If you were too busy and simply forgot to put the order into the kitchen, I would have completely understood. The level she took it to was way too far. And I was completely dumbfounded when getting called a liar. Definitely not a way to handle your mistake.
Atmosphere: 1
Food: 1
Service: 1
John Baker
Wonderful every single time
Atmosphere: 5
Food: 5
Service: 5
Marty Martin
Great subs all the way around,they will always get my business. As well as they are very giving to the community and the special Olympics. And local charities.
Atmosphere: 5
Food: 5
Service: 5
Sherrill Gibson
Great deli subs and friendly staff create a super dining experience!
Atmosphere: 5
Food: 5
Service: 5
taylar myers
prince and damian did a wonderful job and were so nice!
Atmosphere: 5
Food: 5
Service: 5
Jon Peters
Good food but getting a little pricey
Atmosphere: 5
Food: 5
Service: 5
Carolyn Billings
Very clean,employees are nice and friendly
That just do it your self life
I have to say first time I have eaten there and way better than subway
Atmosphere: 5
Food: 5
Service: 5
Teresa Knuckles
Jersey Mike's, I'm afraid you've lost a customer. Your food is always good but the CHILDREN you hire have ZERO concept of customer service. I ordered 2 subs lastnight @ 8:40pm. I called to place the order as my internet service was out due to the storms. The girl that answered the phone said it would be 15 minutes. Not once did she say the store closed at 9pm. I waited my 15 minutes and went to pick up my sandwiches, 4 kids were standing behind the counter talking and laughing. I tried to open the door and of course it was locked. It took a good 2 minutes of them standing there staring at me for one of them to come to the door. When I asked about my sandwiches I was promptly told (and I quote) " we have your food but you can't have them because it's after 9. We close at 9" I asked why I wasn't advised of that over the phone since I called so close to closing and he replied "because it's on our website" ... well I didn't order online, I called. He was rude and he (and the other kids in the store) laughed. I have spent many years in customer service. I know closing time is closing time and everyone is ready to go home. I simply should have been advised of closing time when I called and your staff needs to learn how to conduct themselves. This is not the first time I have had unacceptable customer service at this store. I don't make a habit out of leaving bad reviews unless it is an ongoing situation. Train you employees, or hire adults who know how important customer service is.
Atmosphere: 5
Food: 5
Service: 1
Marcus Olson
Fix yalls phones, tried calling to place an order a few times. Phones are down or no one is picking up. Lame
Wanted to give thoughts as being from outside of Philadelphia PA, and knoing the Jersey Mike's up here and how good they are, this was the first experience with the one in Bristol, Friends of the family provided a catered hoagie order last weekend when my father passed. I will say that even with all those feelings, the hoagies absolutely matched the quality as to what they are here in Philly. The rolls were excellent, meats, cheeses, and having the lettuse/tomato/onion/peppers on the side was perfect. and A+++ rating from me. The lower ratings on service and atmosphere was because of not experiencing it myself. great job all
Atmosphere: 3
Food: 5
Service: 3
Chris Keen
I had a online order and they messed it up and wouldn’t fix it even with special instructions on the order so this is for the manager jake you will be getting a call from corporate and let them nuts hang like you did on the phone mind you I eat jersey mikes all the time and most of the time the employees Are great but Jake must’ve been having a bad day and made my day even worse $30 down the drain
Jermaine Myers
This is my first time at this particular Jersey Mikes. The first thing I noticed was that the veggie/toppings area was a total mess. I frequent Jersey Mikes often, and my favorite thing to see upon walking in to one for the first time is a very clean and stocked veggie/toppings area. The sub was edible even though the bread wasn't the most fresh/soft. I give them 3 stars. Definitely room for improvement. Not the worst, though.I can say that the staff was very nice.
Atmosphere: 3
Food: 3
Service: 4
Chris
Being from Philly I always get the cheesesteak! So far I have not been disappointed! Never a long wait, even when it's busy.
Jeremy Johnson
Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips & Drinks, Roast Beef and Provolone
Horrible experience at the Bonham Road, Bristol VA location. I called in a pick up order and when I arrived, I got there the order was “never received”. So I waited an additional 20 minutes, just to receive the wrong subs. The girl that took my order, called me a liar and said that I called the wrong store, but it was clearly the right store as I picked up my phone and went to my call log and started calling the same number that I placed the order the first time from. Their phone started ringing and she swore it was the Bristol Tennessee store. You shouldn’t be calling customers liars. If you were too busy and simply forgot to put the order into the kitchen, I would have completely understood. The level she took it to was way too far. And I was completely dumbfounded when getting called a liar. Definitely not a way to handle your mistake.
Atmosphere: 1
Food: 1
Service: 1
Wonderful every single time
Atmosphere: 5
Food: 5
Service: 5
Great subs all the way around,they will always get my business. As well as they are very giving to the community and the special Olympics. And local charities.
Atmosphere: 5
Food: 5
Service: 5
Great deli subs and friendly staff create a super dining experience!
Atmosphere: 5
Food: 5
Service: 5
prince and damian did a wonderful job and were so nice!
Atmosphere: 5
Food: 5
Service: 5
Good food but getting a little pricey
Atmosphere: 5
Food: 5
Service: 5
Very clean,employees are nice and friendly
I have to say first time I have eaten there and way better than subway
Atmosphere: 5
Food: 5
Service: 5
Jersey Mike's, I'm afraid you've lost a customer. Your food is always good but the CHILDREN you hire have ZERO concept of customer service. I ordered 2 subs lastnight @ 8:40pm. I called to place the order as
my internet service was out due to the storms. The girl that answered the phone said it would be 15 minutes. Not once did she say the store closed at 9pm. I waited my 15 minutes and went to pick up my sandwiches, 4 kids were standing behind the counter talking and laughing. I tried to open the door and of course it was locked. It took a good 2 minutes of them standing there staring at me for one of them to come to the door. When I asked about my sandwiches I was promptly told (and I quote) " we have your food but you can't have them because it's after 9. We close at 9" I asked why I wasn't advised of that over the phone since I called so close to closing and he replied "because it's on our website" ... well I didn't order online, I called. He was rude and he (and the other kids in the store) laughed.
I have spent many years in customer service. I know closing time is closing time and everyone is ready to go home. I simply should have been advised of closing time when I called and your staff needs to learn how to conduct themselves. This is not the first time I have had unacceptable customer service at this store. I don't make a habit out of leaving bad reviews unless it is an ongoing situation. Train you employees, or hire adults who know how important customer service is.
Atmosphere: 5
Food: 5
Service: 1
Fix yalls phones, tried calling to place an order a few times. Phones are down or no one is picking up. Lame
Restaurantji Recommends
Wanted to give thoughts as being from outside of Philadelphia PA, and knoing the Jersey Mike's up here and how good they are, this was the first experience with the one in Bristol, Friends of the family provided a catered hoagie order last weekend when my father passed. I will say that even with all those feelings, the hoagies absolutely matched the quality as to what they are here in Philly. The rolls were excellent, meats, cheeses, and having the lettuse/tomato/onion/peppers on the side was perfect. and A+++ rating from me. The lower ratings on service and atmosphere was because of not experiencing it myself. great job all
Atmosphere: 3
Food: 5
Service: 3
I had a online order and they messed it up and wouldn’t fix it even with special instructions on the order so this is for the manager jake you will be getting a call from corporate and let them nuts hang like you did on the phone mind you I eat jersey mikes all the time and most of the time the employees Are great but Jake must’ve been having a bad day and made my day even worse $30 down the drain
This is my first time at this particular Jersey Mikes. The first thing I noticed was that the veggie/toppings area was a total mess. I frequent Jersey Mikes often, and my favorite thing to see upon walking in to one for the first time is a very clean and stocked veggie/toppings area. The sub was edible even though the bread wasn't the most fresh/soft. I give them 3 stars. Definitely room for improvement. Not the worst, though.I can say that the staff was very nice.
Atmosphere: 3
Food: 3
Service: 4
Being from Philly I always get the cheesesteak! So far I have not been disappointed! Never a long wait, even when it's busy.
Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips & Drinks, Roast Beef and Provolone
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