Pizza Hut made an order for me on the 12-20-2025, and the pizza had very little marinara sauce, the chicken was dry and also the pineapples. I called back to pizza hut on Volunteer Parkway, Bristol, Tenn, and made a complaint to Justine,the General Manager, apologized and gave me two choices to either get my money back of $20 or an in store credit. Natually I said that I wanted my money back. The new guy had put the last four digits of my phone number backwards and it would take some time to get it straight that my money will be back into my account in a few days. We'll I called back to Pizza hut today 12/-31-2025 and spoke with Justin again. I told him who I was and asked why wasn't my $20 placed back into my checking account. He told me that he gave me an in store credit. He argued me down. I told him that I wanted my money back. Basically he was calling me a liar. I asked him for his Supervisor, he gave me Matthew Hyatt. I called and left several messages and did not get a return call back as of yet. I attempted to call back to the Volunteer Parkway Bristol, Tenn Pizza Hut to ask for the home office number to complain to them regarding my money, the phone ranged for a long time and no one answered the phone. So I hung up and tried the West State Street Branch Gate City Highway Bristol, VA and to no avail, no one answered there either, so the only choice I have is to write a review regarding my situation. Pizza Hut on Volunteer Parkway is holding my $20 Hostage. Its a shame that a company would rather keep your money instead of giving it back but would instead hand you an in store credit and they don't prepare your food properly and expect you to get more bad food from them!!!!
Atmosphere: 1
Food: 1
Service: 1
Customer Service
If you like wasting your hard earned money only to get the wrong order go here.
I will not rest until I get my $30 back
I have 6k employees and a pizza hut corporate sponsorship, needless to say we will be cutting ties with this company.
I suggest that they revamp there entire. operation.
Our media division will be spreading the word.
CANCEL PIZZA HUT!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Ben
Great food and service!
Atmosphere: 5
Food: 5
Service: 5
Ricky Fortune
Everything's good but the salad bar they have no bacon bits.
Jarred Tate
Justin and Tina went above and beyond to make things right. I ordered pepperoni on the app and got home and they were cheese? The app must have glitched out and when I called and explained they remade the pizza no questions asked. Great crew great food.
Atmosphere: 5
Food: 5
Service: 5
Lynn Vance
Didn't get a chance to eat. The information online said buffet till 3:00. We went in and was told it ended at 1:00. You need to state this on your website or update it. We drove 25 mind just to be disappointed. Please update your information.
Atmosphere: 1
Food: 1
Service: 1
Andrew Andrezywski
Had a fifteen minute wait before someone even took my drink order and deliver menus. Then my order was placed and the order wasn't even correct. Only one waitress on the floor during lunch on a Saturday. This is one way to kill business.
Atmosphere: 3
Food: 2
Service: 2
Ghost Rider
Great food on-time and hot
Atmosphere: 5
Food: 5
Service: 5
Jettie Thompson
Absolutely worst service pizza was barely warm once it was here the had a 3rd party deliver instead of their actual people.
Atmosphere: 1
Food: 2
Service: 1
Shayne Trivett
Asked for double pepperoni and doesn’t even look like a single serving and there’s more sauce on the crust that the middle of the pizza
The salad bar was clean and fresh. Nice crispy lettuce. Fresh cheese sticks and pizza. My mom was the only thing missing. It was one of our favorite places for lunch.
Atmosphere: 4
Food: 5
Service: 5
Clay Shepherd
Really good pizza.
Atmosphere: 5
Food: 5
Service: 5
James Hall
Food and service was great!!!!
Atmosphere: 4
Food: 4
Service: 4
Missy Ketron
We got the personal pizza for $2 and they were delicious
Atmosphere: 5
Food: 5
Service: 5
Becky Hagle
Great pizza! Happy to know the original recipes haven't changed. Breadsticks are crispy on the outside and tender inside. The only thing that could make this better would be to bring back their spaghetti.
Pizza Hut made an order for me on the 12-20-2025, and the pizza had very little marinara sauce, the chicken was dry and also the pineapples. I called back to pizza hut on Volunteer Parkway, Bristol, Tenn, and made a complaint to Justine,the General Manager, apologized and gave me two choices to either get my money back of $20 or an in store credit. Natually I said that I wanted my money back. The new guy had put the last four digits of my phone number backwards and it would take some time to get it straight that my money will be back into my account in a few days. We'll I called back to Pizza hut today 12/-31-2025 and spoke with Justin again. I told him who I was and asked why wasn't my $20 placed back into my checking account. He told me that he gave me an in store credit. He argued me down. I told him that I wanted my money back. Basically he was calling me a liar. I asked him for his Supervisor, he gave me Matthew Hyatt. I called and left several messages and did not get a return call back as of yet. I attempted to call back to the Volunteer Parkway Bristol, Tenn Pizza Hut to ask for the home office number to complain to them regarding my money, the phone ranged for a long time and no one answered the phone. So I hung up and tried the West State Street Branch Gate City Highway Bristol, VA and to no avail, no one answered there either, so the only choice I have is to write a review regarding my situation. Pizza Hut on Volunteer Parkway is holding my $20 Hostage. Its a shame that a company would rather keep your money instead of giving it back but would instead hand you an in store credit and they don't prepare your food properly and expect you to get more bad food from them!!!!
Atmosphere: 1
Food: 1
Service: 1
If you like wasting your hard earned money only to get the wrong order go here.
I will not rest until I get my $30 back
I have 6k employees and a pizza hut corporate sponsorship, needless to say we will be cutting ties with this company.
I suggest that they revamp there entire.
operation.
Our media division will be spreading the word.
CANCEL PIZZA HUT!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Great food and service!
Atmosphere: 5
Food: 5
Service: 5
Everything's good but the salad bar they have no bacon bits.
Justin and Tina went above and beyond to make things right. I ordered pepperoni on the app and got home and they were cheese? The app must have glitched out and when I called and explained they remade the pizza no questions asked. Great crew great food.
Atmosphere: 5
Food: 5
Service: 5
Didn't get a chance to eat. The information online said buffet till 3:00. We went in and was told it ended at 1:00. You need to state this on your website or update it. We drove 25 mind just to be disappointed. Please update your information.
Atmosphere: 1
Food: 1
Service: 1
Had a fifteen minute wait before someone even took my drink order and deliver menus. Then my order was placed and the order wasn't even correct. Only one waitress on the floor during lunch on a Saturday. This is one way to kill business.
Atmosphere: 3
Food: 2
Service: 2
Great food on-time and hot
Atmosphere: 5
Food: 5
Service: 5
Absolutely worst service pizza was barely warm once it was here the had a 3rd party deliver instead of their actual people.
Atmosphere: 1
Food: 2
Service: 1
Asked for double pepperoni and doesn’t even look like a single serving and there’s more sauce on the crust that the middle of the pizza
Restaurantji Recommends
The salad bar was clean and fresh. Nice crispy lettuce. Fresh cheese sticks and pizza. My mom was the only thing missing. It was one of our favorite places for lunch.
Atmosphere: 4
Food: 5
Service: 5
Really good pizza.
Atmosphere: 5
Food: 5
Service: 5
Food and service was great!!!!
Atmosphere: 4
Food: 4
Service: 4
We got the personal pizza for $2 and they were delicious
Atmosphere: 5
Food: 5
Service: 5
Great pizza! Happy to know the original recipes haven't changed. Breadsticks are crispy on the outside and tender inside. The only thing that could make this better would be to bring back their spaghetti.
Atmosphere: 5
Food: 5
Service: 5
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