This is quite literally the worst Starbucks I've ever been to.I've been a regular at the Kingsport one for a while, but moved to Bristol so this one it is.I've given chance after chance, but my most recent visit will be my last. This was March 14th in the afternoon. I placed an order on the app and arrived within 5 minutes. No one was in the drive thru, it was the middle of the day. I pulled up and said that I had an online order. The person over the speaker said "well you just placed the order so it's not ready but you can pull around I guess."I'm sorry but WHAT is with the attitude. Also, it had been five minutes since I placed the order, so I don't understand what the issue was. I pulled around, and the same person I spoke to on the speaker gave me my drink. Didn't say hello or thanks. Nothing. Slammed the window shut. I paid $6.83 for a venti frozen strawberry lemonade, and it was already melted, separated, and just tasted like pure acid. The cup was covered in sweat, meaning it wasn't just freshly made.If the employee had been nicer, I would have went back and asked for a new beverage, but I did not feel welcome there. I haven't been back since.
Atmosphere: 1
Food: 1
Service: 1
johnny drobniak
Don't go there
sarah chambers
I asked about a promotion being offered if it was available and the person taking orders said " I guess" in a rude voice. They ignored one of my questions, Then I asked if my son could have whip cream with a lid and they gave me a pup cup and said this is the biggest I can give without charging. I don't care if they charge me?
Atmosphere: 1
Food: 1
Service: 1
Naidona Ott
Looks like I'm not the only one who has been giving one star to this location. I came in at 8:15 and this location closes at 9:30. They had already put everything in the case away and were mopping the floor by the entrance. It was soaking wet. I literally asked if it was closed because they were all so awkward when I walked in. The guy working said they close at 9:30 but they like everything done at 9....what?? Wish I could just be done with my job 30 minutes early everyday too....
Atmosphere: 1
Food: 3
Service: 1
Dana L
Best baristas ever — and we go to a lot of Starbucks. Friendly, efficient and very competent. Just what we needed on a rough morning on a long trip.
Atmosphere: 5
Food: 5
Service: 5
Kevin France
Goooood!
Atmosphere: 5
Food: 5
Service: 5
Janna Strouth
Customer service is not good at all. It’s honestly embarrassing.
Atmosphere: 2
Food: 3
Service: 1
Ashley Taylor
Fast service and coffee was made right.
Atmosphere: 5
Food: 5
Service: 5
Kendra Endicott
Absolute most terrible Starbucks. I’ve placed multiple orders on app which takes 35 minutes. Employees just sit and talk with no respect or consideration for customers waiting. This particular time I ordered 2 venti drinks. After waiting 30 minutes my husband asked for an update and they were out of venti cups. As you can clearly tell from the photo (the two with whipped cream supposedly made ONE venti Carmel Brûlée iced latte) they were made INCORRECTLY. One looks as dark as black coffee the other like milk. It’s sad when you wait that long, pay for coffee and service is terrible you can’t even get what you pay for or an apology.
Atmosphere: 1
Food: 1
Service: 1
Chip Abernathy
Terrible service. Waited so long we got frustrated and left without picking up our order. Couldn’t stand watching the lack of urgency.
The lovely human working the drive thru, I believe his name was Cameron, was just a bundle of joy. Please give this man a raise. He made my day.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: On Baguette
Leah Starnes
I’m not a big reviewer, but it needs to be known how awesome my experience was today! The drive thru worker, who I believe was named Cameron, was a ray of sunshine! Give this man a raise!
Atmosphere: 5
Food: 5
Service: 5
Nicole Stanley
Just went through the drive threw and the guy taking our order was absolutely on point with his great personality and welcoming attitude!!!! Best one I have ever seen!!
Atmosphere: 5
Food: 5
Service: 5
ML Walton
Consistently good coffee, clean bathrooms, and a great environment!Dietary restrictions: Plenty of dairy free options.
Atmosphere: 5
Food: 5
Service: 5
Marie P.
This was pretty standard Starbucks. The baristas were friendly and working hard, in spite of orders being backed up. There was ample seating and plenty of it was available. There were outlets under almost every table, which was great. I got a sweet cream cold brew and a a seasonal sugar cookie latte. Both were lovely, but I was surprised at the price of my second drink. I got a venti, but my drink was about $8! It was tasty, but I'm not likely to order a seasonal drink with a mystery price tag again. I came on an unusual day (Black Friday), so most people were coming in for to-go orders and going through the drive through. I'm sure the ambiance is much more mellow on a normal day!
This is quite literally the worst Starbucks I've ever been to.I've been a regular at the Kingsport one for a while, but moved to Bristol so this one it is.I've given chance after chance, but my most recent visit will be my last. This was March 14th in the afternoon. I placed an order on the app and arrived within 5 minutes. No one was in the drive thru, it was the middle of the day. I pulled up and said that I had an online order. The person over the speaker said "well you just placed the order so it's not ready but you can pull around I guess."I'm sorry but WHAT is with the attitude. Also, it had been five minutes since I placed the order, so I don't understand what the issue was. I pulled around, and the same person I spoke to on the speaker gave me my drink. Didn't say hello or thanks. Nothing. Slammed the window shut. I paid $6.83 for a venti frozen strawberry lemonade, and it was already melted, separated, and just tasted like pure acid. The cup was covered in sweat, meaning it wasn't just freshly made.If the employee had been nicer, I would have went back and asked for a new beverage, but I did not feel welcome there. I haven't been back since.
Atmosphere: 1
Food: 1
Service: 1
Don't go there
I asked about a promotion being offered if it was available and the person taking orders said " I guess" in a rude voice. They ignored one of my questions, Then I asked if my son could have whip cream with a lid and they gave me a pup cup and said this is the biggest I can give without charging. I don't care if they charge me?
Atmosphere: 1
Food: 1
Service: 1
Looks like I'm not the only one who has been giving one star to this location. I came in at 8:15 and this location closes at 9:30. They had already put everything in the case away and were mopping the floor by the entrance. It was soaking wet. I literally asked if it was closed because they were all so awkward when I walked in. The guy working said they close at 9:30 but they like everything done at 9....what?? Wish I could just be done with my job 30 minutes early everyday too....
Atmosphere: 1
Food: 3
Service: 1
Best baristas ever — and we go to a lot of Starbucks. Friendly, efficient and very competent. Just what we needed on a rough morning on a long trip.
Atmosphere: 5
Food: 5
Service: 5
Goooood!
Atmosphere: 5
Food: 5
Service: 5
Customer service is not good at all. It’s honestly embarrassing.
Atmosphere: 2
Food: 3
Service: 1
Fast service and coffee was made right.
Atmosphere: 5
Food: 5
Service: 5
Absolute most terrible Starbucks. I’ve placed multiple orders on app which takes 35 minutes. Employees just sit and talk with no respect or consideration for customers waiting. This particular time I ordered 2 venti drinks. After waiting 30 minutes my husband asked for an update and they were out of venti cups. As you can clearly tell from the photo (the two with whipped cream supposedly made ONE venti Carmel Brûlée iced latte) they were made INCORRECTLY. One looks as dark as black coffee the other like milk. It’s sad when you wait that long, pay for coffee and service is terrible you can’t even get what you pay for or an apology.
Atmosphere: 1
Food: 1
Service: 1
Terrible service. Waited so long we got frustrated and left without picking up our order. Couldn’t stand watching the lack of urgency.
Service: 1
Restaurantji Recommends
The lovely human working the drive thru, I believe his name was Cameron, was just a bundle of joy. Please give this man a raise. He made my day.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: On Baguette
I’m not a big reviewer, but it needs to be known how awesome my experience was today! The drive thru worker, who I believe was named Cameron, was a ray of sunshine! Give this man a raise!
Atmosphere: 5
Food: 5
Service: 5
Just went through the drive threw and the guy taking our order was absolutely on point with his great personality and welcoming attitude!!!! Best one I have ever seen!!
Atmosphere: 5
Food: 5
Service: 5
Consistently good coffee, clean bathrooms, and a great environment!Dietary restrictions: Plenty of dairy free options.
Atmosphere: 5
Food: 5
Service: 5
This was pretty standard Starbucks. The baristas were friendly and working hard, in spite of orders being backed up. There was ample seating and plenty of it was available. There were outlets under almost every table, which was great. I got a sweet cream cold brew and a a seasonal sugar cookie latte. Both were lovely, but I was surprised at the price of my second drink. I got a venti, but my drink was about $8! It was tasty, but I'm not likely to order a seasonal drink with a mystery price tag again. I came on an unusual day (Black Friday), so most people were coming in for to-go orders and going through the drive through. I'm sure the ambiance is much more mellow on a normal day!