Zaxbys Chicken Fingers & Buffalo Wings

405 Pinnacle Pkwy, Bristol
(423) 764-4007

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I had a great experience at Zaxby’s of Bristol, but it was clear the establishment was running with minimal staffing. It took about 22 minutes to get my food after ordering, and the manager appeared to be handling almost everything while more guests continued to come in.

The food itself was fresh, hot, and flavorful—worth the wait once it arrived. The atmosphere, however, felt hectic and overwhelming due to the long wait times and steady crowd. As a substitute...
Rude employees half standing around doing absolutely nothing but gossiping and I 3rd of them hitting on some new guy qs they're all ignoring the costumers at the counter..... the sweet tea wasn't even sweet tea It was two unsweetened teas in the lobby.... when I asked if anyone was working the front a girl got very rude and disrespectful all while holding her phone and texting. Only one guy asked if everything was OK and he offered to not only add sugar to the tea but...
For a fast food restaurant this one had the best customer service I've ever experienced anywhere. We were greeted as we walked in and out server Charlotte went above and beyond her duties to take care of us the food was great but will be remembered by the excellent service we were given. 5 stars to Charlotte, your friendliness, kindness and professionalism is what is need for all customers server employees.

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Zaxbys Chicken Fingers & Buffalo Wings

405 Pinnacle Pkwy, Bristol, TN 37620
(423) 764-4007