the order is frequently incorrect, staff have difficulty communicating, bad customer service/attitude, and orders are often poorly packaged
Atmosphere: 2
Food: 3
Service: 1
Iman Castañeda
I was so excited to have an ice cream place walking distance from my house. Took the family there, and we did not feel welcome. Were rushed for whatever reason. I rather drive & get better service elsewhere. With inflation, we don't go out much, but when we do, we expect to be treated like they want our service and this place just did not act like they even wanted to be there.
Atmosphere: 1
Food: 3
Service: 1
Dan D.
I stopped by this BR with my family after a two-day road trip. My kids ordered ice cream cones and my wife and I split a small sundae. Even though there was no line in the drive thru (and only a couple of customers in line at the counter inside), it took over 10 minutes to fill our order. But what happened next is what compelled me to leave this one-star review. As we were looking through the drive thru window wondering why it was taking so long to scoop ice cream, we watched as a young girl in a black hoodie took one of the ice cream cones from the person who had scooped it, licked it, then handed to another girl to give to us. My wife and I looked at each other like, “Did that really happen?” Of course we refused the cone since someone had licked it, and the attendant acted confused as to why we wouldn’t want it. Ultimately, they replaced it with an unlicked cone (I watched them the entire time), but there was no apology, nor even any acknowledgment of wrongdoing on their part. Bottom line: this store appears to be run by irresponsible, unsupervised children and I would definitely keep my eye on them when they’re making your food if you decide to go here. As for me and my family, we never will again.
Service: 1
Jose Deleon
Decent food. Sometimes hot breakfast items come out cool. Service is hit or miss. Believe it or not the kids working there are not the issue, they get a pass because it’s most likely their first or second job. The adult men that work there need a serious attitude adjustment. I order a drink from the kids and they get it right, while the adults male that works there will sit and argue when I tell him that’s not the drink I asked for. I mean it’s coffee not rocket science… I gave a 2 for atmosphere because there is non, additionally whoever planned this location and layout made a terrible decision and the shopping center is not even complete, total chaos when there are a lot of cars/deliveries.
Atmosphere: 1
Food: 4
Service: 2
Stanley Bell
Walked in around 7:30am, me and others were stared at and ignored for about 15 to 20 minutes. this location is unable to handle walk-ins in the morning. They focus 100% of a time and attention on the drive-through.
Atmosphere: 2
Food: 2
Service: 1
Mahmoud Nasreldin
Amazing Service .. Amazing Taste and Varieties as usual .. Professional team all the way
Pamela Manuel
They are so sweet! Please be kind! Love them in our neighborhood
Dana Paperny
Friendly staff! Quick service !
Sara Doucet
Went to this location with my daughter for the first time. I noticed on my receipt I was charged for a waffle bowl when neither of us ordered one. I thought it was a mistake. I tried to ask the manager and was told that they are a franchise and can charge what they want. I was taken back by that. She was really rude and did not want to deal with me at all. I would check before paying if you go there because apparently they will charge you for things you didn't order and not correct it.
Michele McGraw
Service was excellent. Because it was the grand opening, we also got a free donut with our ice cream which was nice. Very clean, pleasant, and fast service.
the order is frequently incorrect, staff have difficulty communicating, bad customer service/attitude, and orders are often poorly packaged
Atmosphere: 2
Food: 3
Service: 1
I was so excited to have an ice cream place walking distance from my house. Took the family there, and we did not feel welcome. Were rushed for whatever reason. I rather drive & get better service elsewhere. With inflation, we don't go out much, but when we do, we expect to be treated like they want our service and this place just did not act like they even wanted to be there.
Atmosphere: 1
Food: 3
Service: 1
I stopped by this BR with my family after a two-day road trip. My kids ordered ice cream cones and my wife and I split a small sundae. Even though there was no line in the drive thru (and only a couple of customers in line at the counter inside), it took over 10 minutes to fill our order. But what happened next is what compelled me to leave this one-star review. As we were looking through the drive thru window wondering why it was taking so long to scoop ice cream, we watched as a young girl in a black hoodie took one of the ice cream cones from the person who had scooped it, licked it, then handed to another girl to give to us. My wife and I looked at each other like, “Did that really happen?” Of course we refused the cone since someone had licked it, and the attendant acted confused as to why we wouldn’t want it. Ultimately, they replaced it with an unlicked cone (I watched them the entire time), but there was no apology, nor even any acknowledgment of wrongdoing on their part. Bottom line: this store appears to be run by irresponsible, unsupervised children and I would definitely keep my eye on them when they’re making your food if you decide to go here. As for me and my family, we never will again.
Service: 1
Decent food. Sometimes hot breakfast items come out cool. Service is hit or miss. Believe it or not the kids working there are not the issue, they get a pass because it’s most likely their first or second job. The adult men that work there need a serious attitude adjustment. I order a drink from the kids and they get it right, while the adults male that works there will sit and argue when I tell him that’s not the drink I asked for. I mean it’s coffee not rocket science… I gave a 2 for atmosphere because there is non, additionally whoever planned this location and layout made a terrible decision and the shopping center is not even complete, total chaos when there are a lot of cars/deliveries.
Atmosphere: 1
Food: 4
Service: 2
Walked in around 7:30am, me and others were stared at and ignored for about 15 to 20 minutes. this location is unable to handle walk-ins in the morning. They focus 100% of a time and attention on the drive-through.
Atmosphere: 2
Food: 2
Service: 1
Amazing Service .. Amazing Taste and Varieties as usual .. Professional team all the way
They are so sweet! Please be kind! Love them in our neighborhood
Friendly staff! Quick service !
Went to this location with my daughter for the first time. I noticed on my receipt I was charged for a waffle bowl when neither of us ordered one. I thought it was a mistake. I tried to ask the manager and was told that they are a franchise and can charge what they want. I was taken back by that. She was really rude and did not want to deal with me at all. I would check before paying if you go there because apparently they will charge you for things you didn't order and not correct it.
Service was excellent. Because it was the grand opening, we also got a free donut with our ice cream which was nice. Very clean, pleasant, and fast service.
Restaurantji Recommends
Good drive thru service though they forgot the Iced water. They are newly open so I think it ran smooth for a place just getting going.
New place opened! It is clean and the staff is still learning but getting better each day! Keep it up!
Amazing Service .. Amazing Taste and Varieties as usual .. Professional team all the way
Great place & friendly staff.
Great ice cream
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