Best customer service, love when the food is fresh and hot and they serve to you very fast
Atmosphere: 5
Food: 5
Service: 5
Ruslan
Met up with a fine African American fellow that informed of me the of the J issue and how we begin to reclaim the nation back over a nice meal of chicken sandwiches.
Atmosphere: 5
Food: 5
Service: 4
Landon Hom
manager helped me get back the shoes i forgot there. super nice staff, and the food was excellent
Atmosphere: 5
Food: 5
Service: 5
Jeremy Wilcox
A great place to bring the kids, because they have a play area (that is clean). The staff is always friendly and goes the extra mile offering to get drink refills or throw out your trash when you are done eating. The gold standard for fast food dining experiences. The owner/operator is a servant leader and strives to instill this in his employees, leading by example!
Tried the diet sunjoy today with a side salad. Good stuff!
Krzysztof Przygrodzki
5 star fast food, highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Charles Robinson
Doordashed but good. Chicken white on a muffin with cheddar.
Atmosphere: 5
Food: 5
Service: 5
Graham Morgan
Great people and perfectly placed for the air and space museum
Atmosphere: 5
Food: 5
Service: 5
Sharon May
Always pleasant experience visiting this restaurant, no matter the location. The food is good, fresh, the right temperature and not expensive. The employees are very nice.
Atmosphere: 5
Food: 5
Service: 5
Kim Fairchild
Chick fil a is always so consistent! Love everything on the menu! The chocolate chip cookie is amazing- I feel like it has oats in it, very rich and delicious!
Atmosphere: 5
Food: 5
Service: 5
Samuel Parent (Sam)
Always good food. Suggest ordering food via phone about 3-5 mins before arriving.
Today, I accidentally placed a mobile order at the Air & Space Chick-fil-A in Chantilly, while I was physically at the Sully Road location. When I walked into the Sully Chick-fil-A, I asked for the kids' treat after the meal — but they couldn’t find my order in the system. That’s when we realized the mistake.
The Sully team was incredibly kind and professional. They calmly explained the issue and told me it happens sometimes. One of their employees kindly suggested that I call the Air & Space location to cancel the order, since I had made it in error.
I called the Air & Space location five times in about seven minutes, and no one picked up. When someone finally answered, I explained the situation and asked them to cancel or refund the order. I mentioned that I had my hungry kids with me, and I just needed a quick solution. I even asked to speak to a manager — only to be told he was the manager. Despite my polite request, he refused to cancel or refund the order.
At that point, the Sully cashier, Clarence, stepped in to help. She was truly amazing. She explained Chick-fil-A’s policy to him and emphasized that I had my children with me, and that I’m a loyal customer of more than 10 years. Sadly, he still refused to help. Instead, he told me to drive to his location and said he’d make a new order. But at that point, I didn’t feel safe or comfortable accepting food from someone who had been that unsympathetic — not for myself and definitely not for my children.
I ended up reordering at the Sully location, where I had already arrived, and the team there took great care of us. Clarence also recommended I contact Chick-fil-A customer service, which I did. They promised to follow up by email and encouraged me to share my story here.
This isn't about $37. It’s about common decency, compassion, and professional behavior. The way the Air & Space location’s manager handled this situation was unacceptable — no empathy, no flexibility, and no concern for a stressed-out parent with hungry kids. Even his own colleague from another location explained the situation, and he still refused to do the right thing.
I’m writing this review not out of anger, but to protect other families from this kind of experience. I hope Chick-fil-A takes this seriously and ensures that all their locations uphold the level of service the Sully location showed me today.
Mohammed Al Sowaij
The manager here to rude. They gave me fries like small pieces. He tried to be a man like you tried or eat some of it I can’t give another fries! Little kid in the position
Best customer service, love when the food is fresh and hot and they serve to you very fast
Atmosphere: 5
Food: 5
Service: 5
Met up with a fine African American fellow that informed of me the of the J issue and how we begin to reclaim the nation back over a nice meal of chicken sandwiches.
Atmosphere: 5
Food: 5
Service: 4
manager helped me get back the shoes i forgot there. super nice staff, and the food was excellent
Atmosphere: 5
Food: 5
Service: 5
A great place to bring the kids, because they have a play area (that is clean). The staff is always friendly and goes the extra mile offering to get drink refills or throw out your trash when you are done eating. The gold standard for fast food dining experiences. The owner/operator is a servant leader and strives to instill this in his employees, leading by example! Tried the diet sunjoy today with a side salad. Good stuff!
5 star fast food, highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Doordashed but good. Chicken white on a muffin with cheddar.
Atmosphere: 5
Food: 5
Service: 5
Great people and perfectly placed for the air and space museum
Atmosphere: 5
Food: 5
Service: 5
Always pleasant experience visiting this restaurant, no matter the location. The food is good, fresh, the right temperature and not expensive. The employees are very nice.
Atmosphere: 5
Food: 5
Service: 5
Chick fil a is always so consistent! Love everything on the menu! The chocolate chip cookie is amazing- I feel like it has oats in it, very rich and delicious!
Atmosphere: 5
Food: 5
Service: 5
Always good food. Suggest ordering food via phone about 3-5 mins before arriving.
Atmosphere: 5
Food: 5
Service: 5
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Delicious 😋
Atmosphere: 5
Food: 5
Service: 5
One of my best restaurants
Atmosphere: 5
Food: 5
Service: 5
Great service.
Atmosphere: 5
Food: 5
Service: 5
Today, I accidentally placed a mobile order at the Air & Space Chick-fil-A in Chantilly, while I was physically at the Sully Road location. When I walked into the Sully Chick-fil-A, I asked for the kids' treat after the meal — but they couldn’t find my order in the system. That’s when we realized the mistake.
The Sully team was incredibly kind and professional. They calmly explained the issue and told me it happens sometimes. One of their employees kindly suggested that I call the Air & Space location to cancel the order, since I had made it in error.
I called the Air & Space location five times in about seven minutes, and no one picked up. When someone finally answered, I explained the situation and asked them to cancel or refund the order. I mentioned that I had my hungry kids with me, and I just needed a quick solution. I even asked to speak to a manager — only to be told he was the manager. Despite my polite request, he refused to cancel or refund the order.
At that point, the Sully cashier, Clarence, stepped in to help. She was truly amazing. She explained Chick-fil-A’s policy to him and emphasized that I had my children with me, and that I’m a loyal customer of more than 10 years. Sadly, he still refused to help. Instead, he told me to drive to his location and said he’d make a new order. But at that point, I didn’t feel safe or comfortable accepting food from someone who had been that unsympathetic — not for myself and definitely not for my children.
I ended up reordering at the Sully location, where I had already arrived, and the team there took great care of us. Clarence also recommended I contact Chick-fil-A customer service, which I did. They promised to follow up by email and encouraged me to share my story here.
This isn't about $37. It’s about common decency, compassion, and professional behavior. The way the Air & Space location’s manager handled this situation was unacceptable — no empathy, no flexibility, and no concern for a stressed-out parent with hungry kids. Even his own colleague from another location explained the situation, and he still refused to do the right thing.
I’m writing this review not out of anger, but to protect other families from this kind of experience. I hope Chick-fil-A takes this seriously and ensures that all their locations uphold the level of service the Sully location showed me today.
The manager here to rude. They gave me fries like small pieces. He tried to be a man like you tried or eat some of it I can’t give another fries!
Little kid in the position
Atmosphere: 1
Food: 5
Service: 1
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