Honestly I have tried to give this Starbucks a chance but the coffee is burnt every time I order. I think the baristas in the morning may need Alittle training. The coffee is being over processed or not stored right. Coffee tastes bad even with all the sugars and the cream.
Atmosphere: 3
Food: 1
Service: 3
Three Bees
This review is strictly about the in-store experience. This Starbucks has an amazing interior and is extremely convenient for a lot of people working in the area (even with different size tables, plentiful charging ports, and what I think may be a reservable conference room), so there's a lot of incentive to sit inside. Many of the individual employees are very sweet and friendly. It makes what I'm about to talk about... vaguely worth it.
[Additional note: All of the following is a criticism of the store's management, not the individual employees. I worked at an understaffed Starbucks, and I know how that impacts speed and quality. The employees are doing the best they can and are the reason this isn't a 2 star review.]
The service in-store is HORRIBLE. It seems that the vast majority of employees are instructed to strictly pay attention to the drive-through. I understand that: drive-through is stressful and fast paced, so there need to be more hands on deck. However, this doesn't mean there should be no hands on deck regarding café customers. I once stood at the register for 15 minutes while several employees leaned against the counter in the bar area and talked about their weekend plans. (This is not an unfounded accusation; I could hear them. There was very little obstructing noise, as there were no cars in the drive-through and only a few people in the café. I assume that they'd literally been told not to leave the drive-through and were using the lull to take a much-deserved break, but that didn't help my frustration at the time. It was really embarrassing to stand there like that!)
It can take more than 10 minutes for your drink to be made, and it will often be of subpar quality because café drinks get postponed halfway through in favor of drive-through orders, which can make things go flat or bitter. If there's a serious problem with your drink, you have to restart the process of standing at the register until someone has time for you.
Atmosphere: 5
Food: 4
Service: 1
Tony
I stop by this Starbucks every single day, and it’s become more than just a coffee run—it’s a bright spot in my routine. The team here is consistently upbeat, kind, and genuinely welcoming. No matter how busy the morning rush gets, they greet me with smiles and positive energy that set the tone for my day.
Mobile ordering is always smooth and reliable—my drink is ready right on time, every time. But what really makes this store special is the personal touch.
Atmosphere: 5
Food: 5
Service: 5
Daryl Bradley
I go EVERY day to this Starbucks because of the AMAZING staff there. Alex Lozano runs this store like it’s his own and his people are always welcoming the minute I walk in the door. Maryiam (SP) is always smiling and they all know exactly what I get when I walk in. I love this place!!
Atmosphere: 5
Food: 5
Service: 5
Natalie Romero
I come to this location often when I go into work and it is by far the best location I’ve been. The employees are super friendly, caring and the fast. Best location in chantilly
Atmosphere: 5
Food: 5
Service: 5
Kevin
I think you guys can afford to hire and pay more people to work here. The lines are long and takes too much time tp get a drink.
Kristin Hilgart
Wow, this is a gorgeous Starbucks! Has a drive-thru, but the inside is fantastic. Such a huge open space with large windows and a conference room available to book! I'm not sure if they are busy at other times, but Sunday night is quiet. Huge preparation area for a large throughout.
Atmosphere: 5
Food: 5
Service: 5
Michele Halbeisen
Refreshing iced coffee for these hot days!
Atmosphere: 4
Food: 5
Service: 5
Samuel Pekich
Alex has tremendous customer service! I was running late for work and wasn’t able to pick up my mobile order. I called the store and explained this to Alex and he offered to remake my items whenever I could come. He even took a picture of the order so he could remember it. Definitely made my day a whole lot better along with the fast service and the employees writing messages on the cups. Would highly recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Jenica Ber
Poor customer service! Will never recommend for a walk in! 5 employees are all by the drive thru section. No one wants to take order from upfront. Upper management check this location and look out for employees who are not doing their job!!!
This place looks like 100 miles of used up road. The floors are filthy, and the furniture is broken. They didn't even bother to bring us a drink they needed more time to prepare, much less tell us it was ready. I definitely won't be going back.
Atmosphere: 2
Food: 4
Service: 2
Cio Oleg
The lady at the counter didn’t listen to me. She just kept talking about what they usually serve, but I wanted something custom. Unfortunately, she took the wrong order because she didn’t listen carefully to what I was asking.
Alfredo Henrriquez
I came this morning to buy my drink. I waited for a long time and no one attended me. And there were 4 people. What a shame, they have to improve on that.
Honestly I have tried to give this Starbucks a chance but the coffee is burnt every time I order. I think the baristas in the morning may need Alittle training. The coffee is being over processed or not stored right. Coffee tastes bad even with all the sugars and the cream.
Atmosphere: 3
Food: 1
Service: 3
This review is strictly about the in-store experience. This Starbucks has an amazing interior and is extremely convenient for a lot of people working in the area (even with different size tables, plentiful charging ports, and what I think may be a reservable conference room), so there's a lot of incentive to sit inside. Many of the individual employees are very sweet and friendly. It makes what I'm about to talk about... vaguely worth it.
[Additional note: All of the following is a criticism of the store's management, not the individual employees. I worked at an understaffed Starbucks, and I know how that impacts speed and quality. The employees are doing the best they can and are the reason this isn't a 2 star review.]
The service in-store is HORRIBLE. It seems that the vast majority of employees are instructed to strictly pay attention to the drive-through. I understand that: drive-through is stressful and fast paced, so there need to be more hands on deck. However, this doesn't mean there should be no hands on deck regarding café customers. I once stood at the register for 15 minutes while several employees leaned against the counter in the bar area and talked about their weekend plans. (This is not an unfounded accusation; I could hear them. There was very little obstructing noise, as there were no cars in the drive-through and only a few people in the café. I assume that they'd literally been told not to leave the drive-through and were using the lull to take a much-deserved break, but that didn't help my frustration at the time. It was really embarrassing to stand there like that!)
It can take more than 10 minutes for your drink to be made, and it will often be of subpar quality because café drinks get postponed halfway through in favor of drive-through orders, which can make things go flat or bitter. If there's a serious problem with your drink, you have to restart the process of standing at the register until someone has time for you.
Atmosphere: 5
Food: 4
Service: 1
I stop by this Starbucks every single day, and it’s become more than just a coffee run—it’s a bright spot in my routine. The team here is consistently upbeat, kind, and genuinely welcoming. No matter how busy the morning rush gets, they greet me with smiles and positive energy that set the tone for my day.
Mobile ordering is always smooth and reliable—my drink is ready right on time, every time. But what really makes this store special is the personal touch.
Atmosphere: 5
Food: 5
Service: 5
I go EVERY day to this Starbucks because of the AMAZING staff there. Alex Lozano runs this store like it’s his own and his people are always welcoming the minute I walk in the door. Maryiam (SP) is always smiling and they all know exactly what I get when I walk in. I love this place!!
Atmosphere: 5
Food: 5
Service: 5
I come to this location often when I go into work and it is by far the best location I’ve been. The employees are super friendly, caring and the fast.
Best location in chantilly
Atmosphere: 5
Food: 5
Service: 5
I think you guys can afford to hire and pay more people to work here. The lines are long and takes too much time tp get a drink.
Wow, this is a gorgeous Starbucks! Has a drive-thru, but the inside is fantastic. Such a huge open space with large windows and a conference room available to book! I'm not sure if they are busy at other times, but Sunday night is quiet. Huge preparation area for a large throughout.
Atmosphere: 5
Food: 5
Service: 5
Refreshing iced coffee for these hot days!
Atmosphere: 4
Food: 5
Service: 5
Alex has tremendous customer service! I was running late for work and wasn’t able to pick up my mobile order. I called the store and explained this to Alex and he offered to remake my items whenever I could come. He even took a picture of the order so he could remember it. Definitely made my day a whole lot better along with the fast service and the employees writing messages on the cups. Would highly recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Poor customer service! Will never recommend for a walk in! 5 employees are all by the drive thru section. No one wants to take order from upfront. Upper management check this location and look out for employees who are not doing their job!!!
Restaurantji Recommends
Great service
Atmosphere: 5
Food: 5
Service: 5
taking too long when drive thru, waited 20 min
This place looks like 100 miles of used up road. The floors are filthy, and the furniture is broken. They didn't even bother to bring us a drink they needed more time to prepare, much less tell us it was ready. I definitely won't be going back.
Atmosphere: 2
Food: 4
Service: 2
The lady at the counter didn’t listen to me. She just kept talking about what they usually serve, but I wanted something custom. Unfortunately, she took the wrong order because she didn’t listen carefully to what I was asking.
I came this morning to buy my drink. I waited for a long time and no one attended me. And there were 4 people. What a shame, they have to improve on that.
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