Zaxby's Chicken Fingers & Buffalo Wings

I have been trying for about 3 weeks to get a refund for a missing traditional wings meal from my order I made through the app. I have filled out the feedback form online twice. I have called multiple times. I left a voice message. I spoke to a staff member earlier in the week who said she would call back, but never did. Customer service doesn’t appear to be a priority at this location. I just want my money back for something I never received, but that seems to be too difficult. I wouldn’t recommend this location.

And Zaxby’s please don’t reply and tell me to fill out the feedback form again. Please find my current complaint and respond. Thank you.

I recently had a disappointing experience at the drive-thru window of this location. Despite having to repeat my order multiple times, exceeding five instances, the individual taking my order consistently paused for 1-3 minutes between each repetition. This resulted in an excessively lengthy 15-minute wait at the speaker merely to place my order. I understand that this could have been the individual's first time taking orders at the speaker or still in training, but to consistently pause for that length of time between each repetition of an order seemed more indicative of an internal issue with this particular location. Upon arriving at the window, I encountered a different staff member who failed to confirm my order, instead directly stating the total. When I requested that my order be read back to me, the details were incorrect, necessitating a correction. Following payment, I received my food but not my drinks, and the window was closed before I could inquire about the missing items. I had to wait for the staff to reopen the window and provide my drinks, and even then, the window was nearly closed again before I could request straws. Lastly, I was also not given any of the signature sauces with my meal. I firmly believe that this location would greatly benefit from coaching on proper customer service protocols, as this experience was one of the most unsatisfactory I have encountered at this establishment.

I made an online order but still had to wait 20+ min at the store. Whats the use of making online order if i have to wait more than someone who made in store order?

I absolutely love their Fried Chicken

This Zaxby’s is the worst Zaxbys I’ve been to. It’s the closest one to my house. They always mess up on my orders. They always have you waiting if you come after 9pm. It’s like they don’t want to work. They will no longer be getting my service and anyone that goes there, I will tell them to drive out of their way to the next location. I don’t even do google reviews but I had to. I mean this is ridiculous.

Great sandwiches and a huge sauce selection

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Kickin Chicken Sandwich, Sauce, Sandwich

Grilled cheese sandwich ?

Atmosphere: 5

Food: 5

Service: 5

My chicken tenders were hot and fresh. They tasted so good along with their special sauce. Customer service was great and the place is very clean. I would definitely go back again.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Kickin Chicken Sandwich

Food was fresh adn staff very friendly

Food: 5

Recommended dishes: Chicken Fingerz Platter, Sauce, Fried Pickles

We had a great experience. Food was hot and delicious. Made exactly as ordered. Soda was cold and crispy! Perfect!! Thanks Zaxby's!! ?

Atmosphere: 5

Food: 5

Service: 5

My wife and I absolutely love zaxbys chicken and seeing the Asian salad was back we had to go but the egg roll is usually her favorite egg roll from anywhere but when seeing this she wouldn't eat it .

Atmosphere: 5

Food: 3

Service: 5

Great service

It always worth the drive for me. I love it here. I always get the wings and things.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wings N Things Traditional

We went out of our way to visit Zaxby's Chicken Fingers and Buffalo Wings in Chantilly, VA, just to give it a try, and it was a very solid experience — better than most! We ordered a chicken sandwich, which was awesome, and a Craveables box with chicken fingers, toast, and some tater tot-like sides. The food was really good all around.

Even though we arrived close to closing time, they still took our order and served us fresh food. Plus, they went the extra mile to get us sweet tea from the back when it had run out at the front — that was a really nice touch! The parking situation was also convenient with plenty of space.

While it’s not the absolute best chicken place I’ve been to, it’s definitely up there, and I really enjoyed it. I’d rate it around 4.5 stars — worth the visit for sure!

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Sandwich

I placed an online order to make it easier picking it up in the drive thru. It’s 11am and there’s no cars in front of me or behind and they tell me they can’t give me my order through the drive thru and go inside. It doesn’t matter if you’re sick or just had surgery they want you to go in regardless. Not coming here again. To include in my review every time I go there it’s always something new. They forget my order or get it wrong. The best part is they aren’t busy at all… it doesn’t hurt to be nice to paying customers.

Atmosphere: 1

Food: 1

Service: 1