Literally just stood here for 15 minutes with out even a hello from behind the counter. I walked out your customer service is a joke. They were not busy either not a single order on the screen. Won’t be back.
Shelby Mustang
TERRIBLE CUSTOMER SERVICE👎👎👎
I have always enjoyed Tropical Smoothie Cafe, but my experience at the Breckenridge Shopping Center location on Nov 26 was terrible. I walked in at 7:20 PM and stood at the counter for 5 minutes before the employee—who was wearing earbuds—acknowledged me. He walked up slowly, refused to speak, and when I asked a question about ordering, he just pointed at the menu board without a word. It was clear he was more interested in closing up early (he started stacking chairs immediately after) than serving customers. I ended up leaving without ordering. This seems like a management and leadership failure at this specific location. Proceed with caution.
Service: 1
Tiara Boyd
Please update hours for site, the hours posted are not correct, and this includes the sign hours.
F R
First time & good experience
Food: 5
Service: 5
Itz Qey
I have no complaints at all. 5/5
Atmosphere: 5
Food: 5
Service: 5
Cindy Welton
Made an online order for a dragon fruit bowl with added Nutella drizzle and extra goji berries. There is an uncharted for both. When I got back to my place of employment, I noticed my bowl did NOT have these extra on it. The QR code on receipt had errors when I tried to send a complaint. I visited the same store 2 weeks later to order the same thing, in store, so they could correct their mistake and add the extras with no charge. They REFUSED. They said it's been over a week and I should have scanned the QR on receipt. I had the original receipt and a picture of the bowl with missing toppings. They still refused to correct their mistake. Instead of keeping a satisfied customer, they lost one. All they had to do put the drizzle and berries on it.
Atmosphere: 3
Food: 2
Service: 1
Diya G
I’m still waiting on my order after 40 minutes. Four workers and three are fumbling around clueless as they’re trying to work on one big order.
Atmosphere: 1
Food: 1
Service: 1
David Weinstein
Saturday afternoon. Always get the same smoothie. It taste terrible and watered down. People working look confused and unorganized. All of the customers standing around looking annoyed. Some people asking for refunds and the employees saying they are not allowed to. You can see customers eyes blinking repeatedly with smoke sizzling from their ears from being annoyed. This isn’t the employees faults. The leadership is at fault. After that, I’ll stop being lazy and make my own at home. I feel cheated out of my $10 bucks.
Atmosphere: 1
Food: 1
Service: 1
Tour Guide
Constantly bad, gave them multiple chances. They somehow miss food items when you order so youre left waiting until you have to say something. The one on iron bridge is a lot better and staff actually pays attention
Came in and waited at the register to order for over 10 min with three employees to busy to take care of customers in the store. Needless to say I didn't order and went somewhere where my business is wanted! Thanks for nothing… instead of putting all your focus on online orders pay attention to the people that are still coming into your location
Atmosphere: 1
Service: 1
josue Aldana
They never open early in the morning, I've been waiting for 40 minutes and they haven't come, I see many people searching and it's closed
Atmosphere: 4
Food: 4
Service: 2
Sequena Lytes
I hardly ever leave reviews but this tropical smoothie sucks! It’s a hit or miss with the food & the smoothies always either taste like straight ice. I brought a smoothie & the fruit in it tasted bad. I had my husband taste it to make sure I wasn’t going crazy! It’s not the first time I’ve gotten a bad smoothie from here! & calling to report or complain never works, but for the price it’s unacceptable
Atmosphere: 1
Food: 1
Service: 1
Justin
Wish I could give 0 stars. Yeah the place is busy I get that- that’s why I waited patiently at the register but after 15 minutes and not even being addressed- I just walked out. The staff just does not care about walk in customers and someone was next to me too smh At least have the decency to acknowledge a customer …. People had to walk up and get their order bc it would be ready and just sitting there while everyone is sitting around waiting. My worst experience at TSC
Atmosphere: 1
Trial Account
Computer was down. Nobody greeted and they all watched me stand at the counter waiting to take my order. Finally someone let me know it was down and I would have to wait until system rebooted to place my order. When I asked how long all they said was I don't know. Everytime I come to this location it’s either slow or inoperable.
Literally just stood here for 15 minutes with out even a hello from behind the counter. I walked out your customer service is a joke. They were not busy either not a single order on the screen. Won’t be back.
TERRIBLE CUSTOMER SERVICE👎👎👎
I have always enjoyed Tropical Smoothie Cafe, but my experience at the Breckenridge Shopping Center location on Nov 26 was terrible. I walked in at 7:20 PM and stood at the counter for 5 minutes before the employee—who was wearing earbuds—acknowledged me.
He walked up slowly, refused to speak, and when I asked a question about ordering, he just pointed at the menu board without a word. It was clear he was more interested in closing up early (he started stacking chairs immediately after) than serving customers. I ended up leaving without ordering. This seems like a management and leadership failure at this specific location. Proceed with caution.
Service: 1
Please update hours for site, the hours posted are not correct, and this includes the sign hours.
First time & good experience
Food: 5
Service: 5
I have no complaints at all. 5/5
Atmosphere: 5
Food: 5
Service: 5
Made an online order for a dragon fruit bowl with added Nutella drizzle and extra goji berries. There is an uncharted for both.
When I got back to my place of employment, I noticed my bowl did NOT have these extra on it.
The QR code on receipt had errors when I tried to send a complaint.
I visited the same store 2 weeks later to order the same thing, in store, so they could correct their mistake and add the extras with no charge. They REFUSED. They said it's been over a week and I should have scanned the QR on receipt. I had the original receipt and a picture of the bowl with missing toppings. They still refused to correct their mistake. Instead of keeping a satisfied customer, they lost one. All they had to do put the drizzle and berries on it.
Atmosphere: 3
Food: 2
Service: 1
I’m still waiting on my order after 40 minutes. Four workers and three are fumbling around clueless as they’re trying to work on one big order.
Atmosphere: 1
Food: 1
Service: 1
Saturday afternoon. Always get the same smoothie. It taste terrible and watered down. People working look confused and unorganized. All of the customers standing around looking annoyed. Some people asking for refunds and the employees saying they are not allowed to. You can see customers eyes blinking repeatedly with smoke sizzling from their ears from being annoyed. This isn’t the employees faults. The leadership is at fault. After that, I’ll stop being lazy and make my own at home. I feel cheated out of my $10 bucks.
Atmosphere: 1
Food: 1
Service: 1
Constantly bad, gave them multiple chances. They somehow miss food items when you order so youre left waiting until you have to say something. The one on iron bridge is a lot better and staff actually pays attention
Atmosphere: 1
Food: 1
Service: 1
The açai bowl was good.
Restaurantji Recommends
Came in and waited at the register to order for over 10 min with three employees to busy to take care of customers in the store. Needless to say I didn't order and went somewhere where my business is wanted! Thanks for nothing… instead of putting all your focus on online orders pay attention to the people that are still coming into your location
Atmosphere: 1
Service: 1
They never open early in the morning, I've been waiting for 40 minutes and they haven't come, I see many people searching and it's closed
Atmosphere: 4
Food: 4
Service: 2
I hardly ever leave reviews but this tropical smoothie sucks! It’s a hit or miss with the food & the smoothies always either taste like straight ice. I brought a smoothie & the fruit in it tasted bad. I had my husband taste it to make sure I wasn’t going crazy! It’s not the first time I’ve gotten a bad smoothie from here! & calling to report or complain never works, but for the price it’s unacceptable
Atmosphere: 1
Food: 1
Service: 1
Wish I could give 0 stars. Yeah the place is busy I get that- that’s why I waited patiently at the register but after 15 minutes and not even being addressed- I just walked out. The staff just does not care about walk in customers and someone was next to me too smh At least have the decency to acknowledge a customer …. People had to walk up and get their order bc it would be ready and just sitting there while everyone is sitting around waiting. My worst experience at TSC
Atmosphere: 1
Computer was down. Nobody greeted and they all watched me stand at the counter waiting to take my order. Finally someone let me know it was down and I would have to wait until system rebooted to place my order. When I asked how long all they said was I don't know. Everytime I come to this location it’s either slow or inoperable.
Atmosphere: 1
Food: 1
Service: 1
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