Bro give the lady dress as a punkin spice latte a raise services is great good energy
Atmosphere: 5
Food: 3
Service: 5
Kathryn
Went out to get breakfast here for our anniversary weekend. left in a horrible mood and couldn’t have gotten out of there fast enough. ordered on the kiosk and waited for over half an hour. the woman making the sandwiches was nice, and helpful and apologized for our wait. but the one doing the coffee drinks and donuts was short with us and unhelpful. after waiting for half an hour was asked for an update and she said she would get the donut part of our order ready. she then proceeded to just continue making coffee drinks and not get us our donuts. i don’t even understand the point of the kiosk because she didn’t have any record of what donuts we ordered and we had to recite it to her…which was difficult because the display was half empty because they hadn’t put their donuts out and most of them were missing labels.
The whole floor was incredibly sticky. i watched someone’s foot come out of their flip flop while they were walking across the floor because their shoe was stuck to the ground. Their bathroom was also out of toilet paper.
Atmosphere: 1
Service: 1
Heather Arnold
I loved coming to this Dunkin, but I haven't been back because the last two times I went, I tried ordering a breakfast sandwich and they claimed they don't serve breakfast after 11am. Customer service is hit or miss.
Atmosphere: 2
Food: 2
Service: 2
Diane Kebaili
New girl on drive thru and stressed out by the management screaming at them. Got my order wrong, tried to get it fixed only for the management to yell at me. This place needs proper management. Not only was I double charged but ended up not getting anything. Tried to go inside and the doors were locked. I got sick of the situation and left with nothing,no refund and no drinks. I'm a daily customer,Very disappointed!
Atmosphere: 1
Food: 1
Service: 1
Sean Stevenson
Horrible service. Gave me the wrong coffee and then when I told her the right one, she got the size wrong. When telling her I got a medium and not a small, she just dumped the small into the medium cup and put more ice in it
Atmosphere: 3
Food: 5
Service: 1
Jack Bonham
Left without our full order after 45 minutes of constantly reminding the staff what our order was. All while we watched 8-12 different people come and go with the same food we ordered. EXTREMELY unsatisfied.
Atmosphere: 1
Food: 1
Service: 1
M W
Each time I go in to pickup a coffee it is a long wait. Very frustrating. The employees are great but overwhelmed.
Atmosphere: 2
Food: 4
Service: 2
Bob Anderson
Seem to be very rude at this location I pulled up in the Drive-Thru at 6:00 and they told me they don't open for another 2 minutes and I needed to pull out the drive-thru until they open it employee was very rude about it I just went somewhere else
Service: 1
Jonathon Bogart
I absolutely LOVE Dunkin, and it’s always been my preferred coffee. I’ve been going to this location since the grand opening, waited in line for the doors to open day 1, and it’s been nothing but a disaster since. This is by far the WORST Dunkin location I’ve ever seen, and I’ve been to a few. First of all if you go before sunrise the menu at the drive through will BLIND you, I have to close my eyes while ordering it’s so bright, it literally hurts my eyes. Then you get around to the window, and the staff is nice to your face, but absolutely incompetent. I’ve seen them drop my food and still had it to me, half the time they will leave the syrup at the bottom of the drink and make you miss it yourself, or they’ll give you the wrong food constantly! I’m absolutely tired of this location, and I won’t be back for awhile as I hope they get it together. I’d say avoid this location for the near future!
Food: 3
Service: 1
Jeffrey Wilson
My wife and have gone about half a dozen times. I don't know what happened, it started out fine but our last few times they can't seem to get the order right. Today we went and we're told "they are not serving hot food". We go at breakfast time. Then they gave my wife the wrong coffee and looked confused when we explained that the regular latter my wife was hold was not the permanent fancy foo foo drink she ordered. Even had the recite. Who ever owns this store needs to spend a few weekend morning there and figure it out. To many other options, we won't be going back. Good luck to everyone else.
Walked in and ordered 2 coffees and two food orders. Waited 20 minutes for our food and had to ask for them to check on it. When she checked she said “it’s coming.” No apology for the wait, never was told there would be a 20 minute wait when we ordered. There needs to be more training on customer service skills.
Atmosphere: 2
Food: 3
Service: 1
Miranda Smith
Sitting in the drive thru for over 20 minutes waiting- some of us have to get to work on time. A drive thru should be QUICK. If the person at the window is waiting on something - PULL THEM UP TO PARK SO YOU CAN GET THE REST OF THE ORDERS OUT but because of the way the drive thru is built , you can’t even leave once you’re past the order board. Won’t be returning anytime soon.
Atmosphere: 2
Food: 3
Service: 2
Victoria Wheeling
Rushed my order out and past two times they been out of the same donut and I’ve came in on different weeks and the drink where’s my whip cream? Where’s my cookie crumble? Where’s my drizzle?? Sooo the all order was rushed and not even done right??? And I ordered online before I even got to the store do I have to order at the drive thru to get my order right and not rushed? Any other time I would have came in and got it fixed but I’m on a day I couldn’t! Not what I paid for very disappointed!?? I really did enjoy this place and always had my order right and never rushed is there new people or???
Atmosphere: 1
Food: 3
Service: 1
Jeff Pless
Was there for grand opening and then they struggled for a bit. But, they have a new GM (Laura) that really cares about quality and customer service. I have been converted after being a KK guy my whole life. If you have time I would suggest going inside instead of the drive thru. The store is nice and you can see what donuts are available in the case. Win-Win.
Atmosphere: 5
Food: 5
Service: 5
Santhosh
I was recently here and didn’t have a great experience. I waited almost 20 minutes to pick up my order, even though there were 4-5 people working behind the counter. The display showed my order as ready, but it wasn’t at the counter or pickup spot. After I asked, they got it ready, which took another 5 minutes. The food was good, but the place could really benefit from being more organized.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
Bro give the lady dress as a punkin spice latte a raise services is great good energy
Atmosphere: 5
Food: 3
Service: 5
Went out to get breakfast here for our anniversary weekend. left in a horrible mood and couldn’t have gotten out of there fast enough. ordered on the kiosk and waited for over half an hour. the woman making the sandwiches was nice, and helpful and apologized for our wait. but the one doing the coffee drinks and donuts was short with us and unhelpful. after waiting for half an hour was asked for an update and she said she would get the donut part of our order ready. she then proceeded to just continue making coffee drinks and not get us our donuts. i don’t even understand the point of the kiosk because she didn’t have any record of what donuts we ordered and we had to recite it to her…which was difficult because the display was half empty because they hadn’t put their donuts out and most of them were missing labels.
The whole floor was incredibly sticky. i watched someone’s foot come out of their flip flop while they were walking across the floor because their shoe was stuck to the ground. Their bathroom was also out of toilet paper.
Atmosphere: 1
Service: 1
I loved coming to this Dunkin, but I haven't been back because the last two times I went, I tried ordering a breakfast sandwich and they claimed they don't serve breakfast after 11am. Customer service is hit or miss.
Atmosphere: 2
Food: 2
Service: 2
New girl on drive thru and stressed out by the management screaming at them. Got my order wrong, tried to get it fixed only for the management to yell at me. This place needs proper management. Not only was I double charged but ended up not getting anything. Tried to go inside and the doors were locked. I got sick of the situation and left with nothing,no refund and no drinks. I'm a daily customer,Very disappointed!
Atmosphere: 1
Food: 1
Service: 1
Horrible service. Gave me the wrong coffee and then when I told her the right one, she got the size wrong. When telling her I got a medium and not a small, she just dumped the small into the medium cup and put more ice in it
Atmosphere: 3
Food: 5
Service: 1
Left without our full order after 45 minutes of constantly reminding the staff what our order was. All while we watched 8-12 different people come and go with the same food we ordered. EXTREMELY unsatisfied.
Atmosphere: 1
Food: 1
Service: 1
Each time I go in to pickup a coffee it is a long wait. Very frustrating. The employees are great but overwhelmed.
Atmosphere: 2
Food: 4
Service: 2
Seem to be very rude at this location I pulled up in the Drive-Thru at 6:00 and they told me they don't open for another 2 minutes and I needed to pull out the drive-thru until they open it employee was very rude about it I just went somewhere else
Service: 1
I absolutely LOVE Dunkin, and it’s always been my preferred coffee. I’ve been going to this location since the grand opening, waited in line for the doors to open day 1, and it’s been nothing but a disaster since. This is by far the WORST Dunkin location I’ve ever seen, and I’ve been to a few. First of all if you go before sunrise the menu at the drive through will BLIND you, I have to close my eyes while ordering it’s so bright, it literally hurts my eyes. Then you get around to the window, and the staff is nice to your face, but absolutely incompetent. I’ve seen them drop my food and still had it to me, half the time they will leave the syrup at the bottom of the drink and make you miss it yourself, or they’ll give you the wrong food constantly! I’m absolutely tired of this location, and I won’t be back for awhile as I hope they get it together. I’d say avoid this location for the near future!
Food: 3
Service: 1
My wife and have gone about half a dozen times. I don't know what happened, it started out fine but our last few times they can't seem to get the order right. Today we went and we're told "they are not serving hot food". We go at breakfast time. Then they gave my wife the wrong coffee and looked confused when we explained that the regular latter my wife was hold was not the permanent fancy foo foo drink she ordered. Even had the recite. Who ever owns this store needs to spend a few weekend morning there and figure it out. To many other options, we won't be going back. Good luck to everyone else.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Walked in and ordered 2 coffees and two food orders. Waited 20 minutes for our food and had to ask for them to check on it. When she checked she said “it’s coming.” No apology for the wait, never was told there would be a 20 minute wait when we ordered. There needs to be more training on customer service skills.
Atmosphere: 2
Food: 3
Service: 1
Sitting in the drive thru for over 20 minutes waiting- some of us have to get to work on time. A drive thru should be QUICK. If the person at the window is waiting on something - PULL THEM UP TO PARK SO YOU CAN GET THE REST OF THE ORDERS OUT but because of the way the drive thru is built , you can’t even leave once you’re past the order board.
Won’t be returning anytime soon.
Atmosphere: 2
Food: 3
Service: 2
Rushed my order out and past two times they been out of the same donut and I’ve came in on different weeks and the drink where’s my whip cream? Where’s my cookie crumble? Where’s my drizzle?? Sooo the all order was rushed and not even done right??? And I ordered online before I even got to the store do I have to order at the drive thru to get my order right and not rushed? Any other time I would have came in and got it fixed but I’m on a day I couldn’t! Not what I paid for very disappointed!?? I really did enjoy this place and always had my order right and never rushed is there new people or???
Atmosphere: 1
Food: 3
Service: 1
Was there for grand opening and then they struggled for a bit. But, they have a new GM (Laura) that really cares about quality and customer service. I have been converted after being a KK guy my whole life. If you have time I would suggest going inside instead of the drive thru. The store is nice and you can see what donuts are available in the case. Win-Win.
Atmosphere: 5
Food: 5
Service: 5
I was recently here and didn’t have a great experience. I waited almost 20 minutes to pick up my order, even though there were 4-5 people working behind the counter. The display showed my order as ready, but it wasn’t at the counter or pickup spot. After I asked, they got it ready, which took another 5 minutes. The food was good, but the place could really benefit from being more organized.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
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