Noodles and Company

We are regular customers of this shop over a year , 90% of the time we order and pay over on phone, then we just go to a counter where there are orders with the customer's name on the food bag and take the food.
We don't need to go to the counter or pay anything anymore because everything is done over the phone. If I guess correctly, the person who takes our order over the phone is always a robot and they will ask us to tap our bank card number, expiration date and CVV then they complete the order. We have done that too many times when ordering food at this store.
But today we came to pick up the food and they said they didn't see the order and we showed them that my bank had been charged. If they said there was some mistake I would have no problem and lost the money, but what they said made me very upset was that from the past until now their company , their store have never accepted payment over the phone.what’s???????? 😡😠

I asked so why many times before I did like that and still came to get food normally but now I heard this absurd statement. A guy swore that he worked here for 2 years and never let customers pay over the phone. If anyone did that, they would be fired. It sounds unreasonable and very funny.
If your company doesn't have a rule for customers to pay by phone, has the robot always made that rule and collected the money? Where does that money go when I've received my food many times before? If the company doesn't have that rule, why did they install the software to charge that money into the system for the robot to take orders????

In my life I have never given any store 1 star, no matter how bad or bad they are, but this is the first time I give 1 star to this store because I see too many unreasonable things here and I need to speak up so that everyone can pay careful attention.

Great food for a reasonable price !

People are very nice and the food was very tasty

Atmosphere: 5

Food: 5

Service: 5

Great place if you love noodle dishes. Service was great, very happy to help.

Atmosphere: 5

Food: 5

Service: 5

We have always had great service here. Portion sizes can sometimes differ but for the most part we are happy with the service we receive. It's always easy to pick up and grab takeout for a busy night meal.

Yumm! Spicy Korean noodles with chicken was delicious. Made fresh daily and they catered to my food allergies.

Atmosphere: 4

Food: 5

Service: 5

This place is great! I love the Pad Thai and the Tortellini Rosa. They have a great rewards app too. It helps cut down on cost when the points build and is easy to use. While the dining area is somewhat limited, the staff is friendly and the food is always hot and fresh. Lastly, my food is freshly cooked and is always served faster than at the burger chain with arches.

Recommended by my son and it didn't disappoint. Great atmosphere. very clean, and near all the shoppes so we could dine and shop with ease.

Love the noodles co! Staff very nice. Great selection of food and soft drinks!

First time there great people great food

I ordered online and made my own noodle bowl and it turned out so good! The tofu was well seasoned and the vegetables were well cooked. I definitely recommend if you're in the mood for some noodles!

Terrible food. Raw pasta. Raw chicken. First and last time here.

I think the pasta was fine, but don’t get their grilled chicken. It taste chewy and flavorless. Also their Korean meatballs were just salt. I don’t think I’d eat here again. Especially for the crazy prizes.

Atmosphere: 2

Food: 2

Service: 2

Food was ok. But just ok. Seemed fresh but just not on point. Everything else was fine.

Atmosphere: 5

Food: 3

Service: 5

Dylan provided excellent customer service while also maintaining a pleasant environment in the store!

Atmosphere: 5

Food: 5

Service: 5

Delicious food and wonderful customer service! Thanks for the great experience, Dylan!

Atmosphere: 5

Food: 5

Service: 5