O'Charley's Restaurant & Bar

Always love O'Charley's

Atmosphere: 5

Food: 5

Service: 5

My fam was in visiting and we decided to stop by O’Charley’s for sentimental purposes and had the best server ever!! Ally was so sweet and friendly! And even brought me the most amount of honey mustard which I asked for. The manager also came over and was very professional and kind. We love you Ally!

Atmosphere: 5

Food: 4

Service: 5

Allie is the BEST!!! So sweet and friendly, we immediately loved her! We came in while visiting our daughter at Tech for family weekend and Allie really went out of her way to make us feel welcome and taken care of. So professional. Will def visit again and ask for her!

Atmosphere: 5

Food: 5

Service: 5

Got takeout blt with fries $10.99. DON'T EAT HERE! I asked for whole wheat toast. Got none. Got instead I suppose grilled white bread soaked in grease. Bacon, tomato etc wsre ok. Don't know if this was mayo or what. Thought if I ordered fries I wouldn't get those hideous rolls that taste like they had syrup poured on them. You have to pay for them whether you want them or not. Worst experience ever!!! This was Gallatin TN in the shadow of Nashville. IMO, about the worst places in the US.

Foid was ok. The were out of rolls for the dipping sandwich.

Atmosphere: 5

Food: 4

Service: 5

Very disappointed in the quality of service over the past year. I understand short staff issues, but when ordering to go for curbside or even going in to pick-up and there is no one in sight to greet you after waiting 5min....I hate to be this person but after a year of giving them a shot I feel like I should make a google review. I've worked in fast-food and retail before and understand the struggles- but there's a lot of room for improvement here or just close the doors. I ordered a $15 salad as a meal, was to get the rolls that came with it and ordered additional 8 rolls for my family, I came out with half a salad, no dressing, and 4 rolls....do better.

Atmosphere: 1

Food: 1

Service: 1

Service was great sara was amazing. Food was good

Atmosphere: 4

Food: 4

Service: 5

Very little food for the price, and they charged me for sides that were supposed to be included in the meal. I would not recommend.

Atmosphere: 1

Food: 1

Service: 1

Poor service. Never got to order my food.. fire alarm kept going off.

Atmosphere: 2

Food: 1

Service: 1

Our waiter was Kaleb. He was so pleasant and made sure we were well taken care of.

Atmosphere: 5

Food: 5

Service: 5

Great 5 dollar margaritas

Atmosphere: 5

Food: 4

Service: 5

Selected this restaurant for a birthday get together. Had over 35 people to attend this event. Food and service was great. Also allowed us to bring in a cake and assisted in serving it.

Atmosphere: 5

Food: 5

Service: 5

The last visit to O’Charleys our spinach and artichoke app was cold. Chicken tenders over cooked, French fries were mostly cold. This visit, the same app was slightly warm. I ordered the garlic steak pasta. The steak had to have been the worst “steak” I have tried to eat. I ate most of the pasta brought the rest home to my dog. Quality is slipping bad at this restaurant. Food is coming to the table barely warm. It is very disappointing.

Atmosphere: 4

Food: 2

Service: 5

Our O'Charleys closed where I live. My GF and I had a gift card for here and were nearby, and I told her how much I love their Spicy Cheese Triangles, and we went for lunch around 1:30 pm. This location is near lots of other restaurants, and when we pulled into the place, there were less than 10 cars in the parking lot, but all the other restaurants nearby had what looked like nearly full parking lots. We said to ourselves this was not a good sign.

Upon entering the restaurant, you are immediately greeted with a friendly hello from the hostess and a very foul smell. Smells like sewage. It's very noticeable to me and even my GF, who doesn't have a very sensitive nose. The tables we were sat at were near the bar and were very sticky. The napkins with the utensils inside were damp to the touch. The inside of the lamp that was over our table had some sort of splatter inside the cover. The memorabilia on the walls was also caked in dust. There were wear patterns on the walls from chairs being brushed up against them. There were specks of crusty substances on the walls near our table, and the smell still lingered in our nostrils while we ate.

The food was cooked well and arrived quickly. The waitress was equally friendly and filled our glasses to the brim. The bread was ok, not great compared to Roadhouses, but edible. My GF got the Appetizer Sampler, which looked and tasted delicious. I got an All-American cheeseburger that was very messy but had an at home, off the grill feeling to it. Lettuce, Tomato, Dill Pickle with cheese are standard, I asked for Mayo, which was added and made the burger very messy. I got the patty medium well, which was excellent, but the Bun looked like someone sat on it. There is also no ketchup on the burger. The fries I got with my burger were a mix of small nubs and long pieces, and it felt like the bottom of the bag fries.

The Appetizer Sampler came with 4 Spicy Cheese Triangles, 3 Toddler sized Chicken Strips, 3 Potato Wedges with chives and dipping sauces, which included, sour cream.

The waitress visited us about 6X, start to finish, and we were even visited by the manager, but we were polite and did not mention the smell or the condition of the interior to her. My GF also used the facilities and said they were clean but not Buccee's clean.

Even with a $25 gift certificate for 1 water, 1 sweet tea, 1 appetizer sampler, and 1 all-American cheeseburger, plus tip, it would cost an additional $16 at lunch.

Despite there not being a lot of people in the restaurant, they sat everyone near everyone, so there was noise.

See my pics for a glimpse at what I am talking about. The pictures are luckily, not scratch and sniff.

Atmosphere: 1

Food: 3

Service: 2

Was meeting family for a “nice” lunch. Found the staff to be good, but the atmosphere was sooo noisy we couldn’t have normal conversations. Beware of the fish and chips. Several of us had this dish, looked good but the fish was not cooked. One of us actually got sick after eating the fish. One person got the BLT and wished for something else.

Atmosphere: 1

Food: 1

Service: 4