As soon as we arrived, we had to wait while the 2 employees at entrance griped about their jobs.As soon as we were seated, the table was sticky and dirty.2 tables over, a guy was doing talk to text very loudly and crudely.Our waitress took our order and eventually delivered our drinks.We ordered an appetizer immediately.We waited over 30 minutes and appetizer never arrived. Waitress stated they were backed up.We waited another 30 minfor refills on drinks. And...my husband's drink was wrong. At that point something was better than Nothing.Our food arrived much later.The appetizer never did.Then the waitress knocks over the cocktail sauce onto our table. We cleaned it up. NOT HER.WHAT A TRAINWRECK and waste of 2 hours and $70.Better luck to the next patrons.
Atmosphere: 1
Food: 2
Service: 1
J M
In refernce to my visit to your Christiansburg Virginia location. There are several great restaurants in a close vicinity to visit, but since my wife and I haven't had Ocharleys in quite some time, we chose it. First off, the wait staff was exceptionally polite; which is a rarity as of the past several years. I was very impressed with the mannerisms and willingness to help us and again how polite and well spoken our waiter was. It was very refreshing. The appetizer was hot, fresh, and exactly as I hoped it would be. Our salads promptly arrived soon afterwards. They were cool, crisp, and again- right on the money. Last were our entrees. My steak wasn't cooked quite to the degree that I requested, and the issue was immediately handled by the manager herself. The way she handled it was extremely professional and attentive. While running a busy restaurant on a Saturday night and still finding the time to handle a customers issue was very impressive to me. Oh, let me mention- the reason she was aware of the issue is that she was walking around asking customers how their meal was. I was so very impressed by this. After my steak was cooked a little more to my liking, she brought it out (After taking it back and correcting the issue personally) and ensure that I was satisfied. After we finished our meal, I initiated a brief conversation and got her name. LaVerne Petty is the employee responsible for my excellent experiece. I will also be giving a stellar yelp and google review- which I do frequently. Thanks to Ms. Petty, I had one of the best dining experiences I have had in several years. I think it's largely agreed that customer serive has gone downhill the past decade or so. It was truly refreshing to have an employee that obviously takes pride in their job and position, and also has that old school work ethic we all miss seeing. I truly hope that somebody in human resources will take the time to commend her through her boss, as I have taken my time to type this email. I know that all too often people are quick to complain, but not as fast to commend when it is due. You truly have the right person on the job with Ms. Petty. I can assure you that your business is being ran to the highest possible standards and that people do pay attention to things other than their meals or cell phones while dining. Every single employee was hustling. I never saw one on their phone, or talking to their buddies... they were all hard at work for the duration of our one hour visit. The attention to detail was also very noticable, apparently Ms. Petty runs a tight ship and does not let her crew goof around... In closing, again I truly hope that this email reaches Ms. Petty and goes as high up the chain as possible. Good employees deserved to be recognized and employees like these make your business money. I will absolutely be back to visit soon and will as stated before be sure to spread my kind words through internet reviews and word of mouth. Thank you again Ms. Petty for such a great experiece! You were truly wonderful.
Atmosphere: 5
Food: 5
Service: 5
Jon Mitchell
Great food, great staff and a clean environment, what more can a person ask for.
Went for lunch with my co-workers the other day. My salmon dish was delicious ? plus quick
Atmosphere: 4
Food: 4
Service: 4
Darrell Duncan
Fast, Friendly Great Service and Food was DeliciousWheelchair accessibility: Easy to get around in a Wheelchair
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak
Scott Hamilton
This was my first time ever at an O'Charley's and I enjoyed my dinner. I went in not long before closing, so the restaurant was virtually empty. I sat at the bar for dinner and the 15 yrs long employee bartender was super friendly and helpful! The food was good and I really enjoyed the chicken tenders, which I was told afterwards, was what they're known for. I always like restaurants like this that have a large pub-type atmosphere, so I enjoyed that as well.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chicken Tenders and Ribs, Chicken Tenders with Honey Mustard
Deanna Raines
I ordered a side salad, the ranch was ransit, sour. Now I know why we never go there. I will never recommend
Food: 1
Seth Dillard
Great place to eat at!! Jenni was our waitress she was amazing!!
Atmosphere: 5
Food: 5
Service: 5
Justin Havens
Waited a bit on food , but could live with that. My issue was my 8yr old daughters wanted an extra roll before we left, and after 10 minutes or so we flagged our waitress down and she had forgot them. We could have even understood that but it’s when after that she completely ignored us. Bottom line horrible service, and this happened in front of the manager who told me have a good night and come back. There is no danger of that I will not be back.
Recommended dishes: Loaded Potato Soup, Baked Potato, Fish
Wanda Sheppard
Great place!! The stuffed macaroni was delicious and so was the stuffed potato. Loved the waiter.Features: Safe
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Loaded Potato Soup
Dan Jones
We ordered out. If they had gotten our meals right, they would have been better.
Food: 3
Service: 3
Charlie Carillo
Food tasted okay. Quesadilla was more tortilla than filling. Server started off good but after bringing food he disappeared. He finally came back with the check and then I sat for about 15 minutes with my credit card on the table before he came by to pick it up.
Atmosphere: 2
Food: 3
Service: 1
James Graves
The team working Sunday afternoon were awesome. Great work ?
As soon as we arrived, we had to wait while the 2 employees at entrance griped about their jobs.As soon as we were seated, the table was sticky and dirty.2 tables over, a guy was doing talk to text very loudly and crudely.Our waitress took our order and eventually delivered our drinks.We ordered an appetizer immediately.We waited over 30 minutes and appetizer never arrived. Waitress stated they were backed up.We waited another 30 minfor refills on drinks. And...my husband's drink was wrong. At that point something was better than Nothing.Our food arrived much later.The appetizer never did.Then the waitress knocks over the cocktail sauce onto our table. We cleaned it up. NOT HER.WHAT A TRAINWRECK and waste of 2 hours and $70.Better luck to the next patrons.
Atmosphere: 1
Food: 2
Service: 1
In refernce to my visit to your Christiansburg Virginia location. There are several great restaurants in a close vicinity to visit, but since my wife and I haven't had Ocharleys in quite some time, we chose it. First off, the wait staff was exceptionally polite; which is a rarity as of the past several years. I was very impressed with the mannerisms and willingness to help us and again how polite and well spoken our waiter was. It was very refreshing. The appetizer was hot, fresh, and exactly as I hoped it would be. Our salads promptly arrived soon afterwards. They were cool, crisp, and again- right on the money. Last were our entrees. My steak wasn't cooked quite to the degree that I requested, and the issue was immediately handled by the manager herself. The way she handled it was extremely professional and attentive. While running a busy restaurant on a Saturday night and still finding the time to handle a customers issue was very impressive to me. Oh, let me mention- the reason she was aware of the issue is that she was walking around asking customers how their meal was. I was so very impressed by this. After my steak was cooked a little more to my liking, she brought it out (After taking it back and correcting the issue personally) and ensure that I was satisfied. After we finished our meal, I initiated a brief conversation and got her name. LaVerne Petty is the employee responsible for my excellent experiece. I will also be giving a stellar yelp and google review- which I do frequently. Thanks to Ms. Petty, I had one of the best dining experiences I have had in several years. I think it's largely agreed that customer serive has gone downhill the past decade or so. It was truly refreshing to have an employee that obviously takes pride in their job and position, and also has that old school work ethic we all miss seeing. I truly hope that somebody in human resources will take the time to commend her through her boss, as I have taken my time to type this email. I know that all too often people are quick to complain, but not as fast to commend when it is due. You truly have the right person on the job with Ms. Petty. I can assure you that your business is being ran to the highest possible standards and that people do pay attention to things other than their meals or cell phones while dining. Every single employee was hustling. I never saw one on their phone, or talking to their buddies... they were all hard at work for the duration of our one hour visit. The attention to detail was also very noticable, apparently Ms. Petty runs a tight ship and does not let her crew goof around... In closing, again I truly hope that this email reaches Ms. Petty and goes as high up the chain as possible. Good employees deserved to be recognized and employees like these make your business money. I will absolutely be back to visit soon and will as stated before be sure to spread my kind words through internet reviews and word of mouth. Thank you again Ms. Petty for such a great experiece! You were truly wonderful.
Atmosphere: 5
Food: 5
Service: 5
Great food, great staff and a clean environment, what more can a person ask for.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders and Ribs, Quesadilla, 8 Rolls, Spinach & Artichoke Dip Platter, Top-Shelf Combo Appetizer, Chicken Tenders with Honey Mustard, Steak, Loaded Potato Soup, Louisiana Sirloin, Spinach Dip
The salmon was great ?
Atmosphere: 5
Food: 5
Service: 5
Went for lunch with my co-workers the other day. My salmon dish was delicious ? plus quick
Atmosphere: 4
Food: 4
Service: 4
Fast, Friendly Great Service and Food was DeliciousWheelchair accessibility: Easy to get around in a Wheelchair
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak
This was my first time ever at an O'Charley's and I enjoyed my dinner. I went in not long before closing, so the restaurant was virtually empty. I sat at the bar for dinner and the 15 yrs long employee bartender was super friendly and helpful! The food was good and I really enjoyed the chicken tenders, which I was told afterwards, was what they're known for. I always like restaurants like this that have a large pub-type atmosphere, so I enjoyed that as well.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chicken Tenders and Ribs, Chicken Tenders with Honey Mustard
I ordered a side salad, the ranch was ransit, sour. Now I know why we never go there. I will never recommend
Food: 1
Great place to eat at!! Jenni was our waitress she was amazing!!
Atmosphere: 5
Food: 5
Service: 5
Waited a bit on food , but could live with that. My issue was my 8yr old daughters wanted an extra roll before we left, and after 10 minutes or so we flagged our waitress down and she had forgot them. We could have even understood that but it’s when after that she completely ignored us. Bottom line horrible service, and this happened in front of the manager who told me have a good night and come back. There is no danger of that I will not be back.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Waitress, food, and atmosphere was wonderful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Loaded Potato Soup, Baked Potato, Fish
Great place!! The stuffed macaroni was delicious and so was the stuffed potato. Loved the waiter.Features: Safe
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Loaded Potato Soup
We ordered out. If they had gotten our meals right, they would have been better.
Food: 3
Service: 3
Food tasted okay. Quesadilla was more tortilla than filling. Server started off good but after bringing food he disappeared. He finally came back with the check and then I sat for about 15 minutes with my credit card on the table before he came by to pick it up.
Atmosphere: 2
Food: 3
Service: 1
The team working Sunday afternoon were awesome. Great work ?
Food: 5
Service: 5