This is the most unprofessional experience I've ever seen in my life. My mother ordered two cakes from here, thinking she was ordering from a professional bakery. When she called the first time, she was met with a simple "hello?"... She had to ask if she had called the bakery, the woman who answered said yes but she wasn't at the bakery and she'd call her back in an hour. That didn't happen. The woman finally called back the following day, my mother gave her the benifit of the doubt and ordered the cakes.First, the woman couldn't even do what my mother wanted originally. She said she couldn't do whipped icing or write a message on one of the cakes. (What kind of "professional" bakery is this???) Still, compromises were made and the cakes were ordered. When discussing pick up of the cakes, my mother was told to meet the woman in the Walgreens parking lot to pick up. Turns out, she no longer has her bakery space due to covid. And while I feel sympathy for her, I still feel like if you're just a home baker now, you need to let your customers know that. Making us believe we were ordering from an actual bakery was extremely deceiving. And the woman couldn't even be on time for delivery, she was 15 minutes late, without even bothering to contact my mother to let her know she was running behind.My mother paid almost $70 for two cakes that looked like they were made by an amuture. Which was really confusing since her pictures from her website were beautiful. But I guess when she had the actual bakery open, she had people working for her that knew what they were doing. As you can see in one of the pictures, the chocolate cake was packaged horribly. She even admitted to my mother that it was a used box because she had ran out ??♀️ hence the gross greasy stain at the bottom of the box. The coconut cake was completely wrapped in plastic wrap, which was weird. The cakes were sloppy, the sides were bulging out.... These cakes were absolutely not worth the nearly $70 that was charged. If you have any decency, you'll offer my mother a partial refund, but I don't have much hope for that. This will definitely be the last time either one of us orders anything from this woman. So disappointing.
Christa Snow
Love this place, ALL her drinks and desserts are top notch! Service is always awesome too! ⁰
Patty Kendrick
Always good. The strawberry milkshake cupcakes are the greatest thing ever. Also had the macaroni salad here and I am almost positive it's the best I've had in my life. It has everything I like, nothing I don't and tasted so fresh it was delicious.
Kay Moore Worrell
The delicious cakes! Great service-orders filled promptly. Friendly and competent.
Caroline Setliff
I wouldn’t recommend ordering a cake from here. We went in and talked to a lady she told us to go print off a picture across the road and they would be able to do the design and we went to Walgreens to print the picture. A week later we called back to check on the cake. The lady said she hadn’t even looked at the cake design yet and that she couldn’t do the design of the cake. She could only add some flower and a pumpkin. She acted like she didn’t want to do the cake. Thankfully at the last minute we able to find someone else to do it!
Howard Tabor
It's a fantastic place food it's great
Terri “TJ” Grubb Johnson
The best customer service in town. The chicken salad and The Salted Caramel Lattes are my favorite.
Kenny Rakes
Amazing food and Frappuccinos
Patsy K Deisher
Took my grandsons here for lunch today and it was delicious! They rated it a 10. So happy to have this great business in Collinsville. Thanks Jennifer!!!
cory shaw
Wait was long. Very small, strawberry smoothie wasn't that good.
Wow!!!!! Incredible sandwiches. Do not overlook this deli it has great service and awesome food. Best sweet treats in town .
Rob Mcconnell
Very friendly and helpful
Sabine R.
We ordered a scratch made carrotcake with cream cheese frosting. They made us a mix made carrot cake with a few carrot peelings in it and BUTTER CREAM FROSTING. Very unhappy. Fail. Never again.
Joleen Morrow
Comforting atmosphere with extremely friendly service is what always brings me back. The added perk is their baked goods are delicious and beverage choices are fun and tasty!!!
This is the most unprofessional experience I've ever seen in my life. My mother ordered two cakes from here, thinking she was ordering from a professional bakery. When she called the first time, she was met with a simple "hello?"... She had to ask if she had called the bakery, the woman who answered said yes but she wasn't at the bakery and she'd call her back in an hour. That didn't happen. The woman finally called back the following day, my mother gave her the benifit of the doubt and ordered the cakes.First, the woman couldn't even do what my mother wanted originally. She said she couldn't do whipped icing or write a message on one of the cakes. (What kind of "professional" bakery is this???) Still, compromises were made and the cakes were ordered. When discussing pick up of the cakes, my mother was told to meet the woman in the Walgreens parking lot to pick up. Turns out, she no longer has her bakery space due to covid. And while I feel sympathy for her, I still feel like if you're just a home baker now, you need to let your customers know that. Making us believe we were ordering from an actual bakery was extremely deceiving. And the woman couldn't even be on time for delivery, she was 15 minutes late, without even bothering to contact my mother to let her know she was running behind.My mother paid almost $70 for two cakes that looked like they were made by an amuture. Which was really confusing since her pictures from her website were beautiful. But I guess when she had the actual bakery open, she had people working for her that knew what they were doing. As you can see in one of the pictures, the chocolate cake was packaged horribly. She even admitted to my mother that it was a used box because she had ran out ??♀️ hence the gross greasy stain at the bottom of the box. The coconut cake was completely wrapped in plastic wrap, which was weird. The cakes were sloppy, the sides were bulging out.... These cakes were absolutely not worth the nearly $70 that was charged. If you have any decency, you'll offer my mother a partial refund, but I don't have much hope for that. This will definitely be the last time either one of us orders anything from this woman. So disappointing.
Love this place, ALL her drinks and desserts are top notch! Service is always awesome too! ⁰
Always good. The strawberry milkshake cupcakes are the greatest thing ever. Also had the macaroni salad here and I am almost positive it's the best I've had in my life. It has everything I like, nothing I don't and tasted so fresh it was delicious.
The delicious cakes! Great service-orders filled promptly. Friendly and competent.
I wouldn’t recommend ordering a cake from here. We went in and talked to a lady she told us to go print off a picture across the road and they would be able to do the design and we went to Walgreens to print the picture. A week later we called back to check on the cake. The lady said she hadn’t even looked at the cake design yet and that she couldn’t do the design of the cake. She could only add some flower and a pumpkin. She acted like she didn’t want to do the cake. Thankfully at the last minute we able to find someone else to do it!
It's a fantastic place food it's great
The best customer service in town. The chicken salad and The Salted Caramel Lattes are my favorite.
Amazing food and Frappuccinos
Took my grandsons here for lunch today and it was delicious! They rated it a 10. So happy to have this great business in Collinsville. Thanks Jennifer!!!
Wait was long. Very small, strawberry smoothie wasn't that good.
Restaurantji Recommends
Wow!!!!! Incredible sandwiches. Do not overlook this deli it has great service and awesome food. Best sweet treats in town .
Very friendly and helpful
We ordered a scratch made carrotcake with cream cheese frosting. They made us a mix made carrot cake with a few carrot peelings in it and BUTTER CREAM FROSTING. Very unhappy. Fail. Never again.
Comforting atmosphere with extremely friendly service is what always brings me back. The added perk is their baked goods are delicious and beverage choices are fun and tasty!!!
Small and quaint