Used our mobile app to order and picked up through the drive through. Gave us the totally wrong order. So I go in. Personal who I can only assume was the manager came from the kitchen, entered some stuff into a register and went back to the kitchen. My receipt was even stuck on my bag. As I’m waiting I see a printout, which has to be a joke, stating they’re in the top three of the best fast food places in Covington (we don’t have many). Finally, after waiting for about 15 minutes, the original kid that gave us the wrong order hands me my order. Nothing was said to me. No apologies, no excuses, nothing. From any of the employees I actually spoke to or had dealings with. Not planning to eat here much in the future, if at all. Very poor customer service.
Atmosphere: 1
Food: 3
Service: 1
Autumn Mace
LITERALLY HAD A LITTLE KID IN THE BACK WORKING !!!
Atmosphere: 1
Food: 1
Service: 1
Jessica Dougherty
Very clean, good was great, staff friendly
Atmosphere: 5
Food: 5
Service: 5
Ophilea Jean
We live close by and one of my safe foods/pregnancy favorites is the Loaded Beef Nachos which on the menu are supposed to come with: chips, seasoned beef, re fried beans, nacho cheese, red sauce, guacamole, and sour cream. It seems as if the quality of this order are always hit and miss. Usually in the daytime if I get it for lunch, everything is great. Evening shift tends to mess up quite a bit. In the last month, they have forgotten seasoned beef TWICE on the nachos, added giant, crusty gobs of re fried beans a time or two, and skipped out on adding red sauce. Any other time, I just deal with it and try to give them grace, but today really agitated me. I got 2 orders of the loaded beef nachos one with light beans, no guacamole, and extra nacho cheese... when I got home and opened the box, there was chips with beans, sour cream, and nacho cheese. No meat, no red sauce... okay. Second order (which is for my toddler by the way) was supposed to be light beans, add shredded cheese, add rice, no guacamole, red sauce, and sour cream. We go to serve him his, and it also has no meat??? This was my last straw, so we took them back to get them made the right way. The workers were very kind and admitted it was their fault due to reading the modifications wrong. They remade them for me and everything turned out right which was very appreciated, but it shouldn't be something that keeps happening. As a busy, tired mom that just wants something cheap and quick, I cannot always reload the car up to run back out for my order to be fixed. As far as everything else goes, I have nothing else to complain about. They are friendly, fast working employees, but could prepare the food like it is something they would want to eat. If they wouldn't eat it themselves why would a paying customer be expected to?
Atmosphere: 1
Food: 1
Service: 5
Aiden Jarvis
Bite taken out of my burrito ???
Atmosphere: 1
Food: 5
Service: 1
Deven Huffman
Slow. Not enough help.
Atmosphere: 2
Food: 4
Service: 1
Amanda Hawley
Service is ok. Usually the food tastes like it's been sitting for days. It's definitely hit and miss. If you eat here make sure you got a toilet nearby.
Atmosphere: 2
Food: 1
Service: 2
Ricky Sikes
Went through drive thru. Had no mild sauce, no biggie. Nachos was crumbs, and tasted like burnt grease, my burrito was mush from the steak grease they didn't strain, the crunchy taco was decent, and my drink was flat. Just my experience.
Atmosphere: 1
Food: 1
Service: 3
Andy Rome
Awesome crew, super fast service. Need I say more?!?
Walked in stood at the counter for 5-10 minutes without anyone acknowledging me and food my steak burrito had maybe 2 pieces of steak in it
Food: 1
Service: 1
Dana Sikon
1st time I've ever been to a Taco Bell and they had absolutely no taco sauces available. None. The staff just shrugged their shoulders and acted like this was normal for their store. Unfortunately being from out of town, the food options were extremely limited next to our hotel. Our food was cold. My husband ordered a specialty box that came with their new street gordita He said it was awful and had an overwhelming lime and lemon flavor. If you're traveling through here, just keep driving. If you're staying the night, you'd be best served by going to the Exxon next door and buying a bag of Doritos and a jar of queso dip.
Atmosphere: 2
Food: 2
Service: 2
Jennifer
Very good! Great service too.
Atmosphere: 5
Food: 5
Service: 5
Jason Bibee
This location has the potential to be one of the best Taco Bells in the whole Charter Foods franchise. There are a lot of new and eager employees there who seem to genuinely want to make a positive impact.
Atmosphere: 5
Food: 5
Service: 5
Charles
Worst service,attitude and food quality of any restaurant ever eaten at...tacos were barely edible
Used our mobile app to order and picked up through the drive through. Gave us the totally wrong order. So I go in. Personal who I can only assume was the manager came from the kitchen, entered some stuff into a register and went back to the kitchen. My receipt was even stuck on my bag. As I’m waiting I see a printout, which has to be a joke, stating they’re in the top three of the best fast food places in Covington (we don’t have many). Finally, after waiting for about 15 minutes, the original kid that gave us the wrong order hands me my order. Nothing was said to me. No apologies, no excuses, nothing. From any of the employees I actually spoke to or had dealings with. Not planning to eat here much in the future, if at all. Very poor customer service.
Atmosphere: 1
Food: 3
Service: 1
LITERALLY HAD A LITTLE KID IN THE BACK WORKING !!!
Atmosphere: 1
Food: 1
Service: 1
Very clean, good was great, staff friendly
Atmosphere: 5
Food: 5
Service: 5
We live close by and one of my safe foods/pregnancy favorites is the Loaded Beef Nachos which on the menu are supposed to come with: chips, seasoned beef, re fried beans, nacho cheese, red sauce, guacamole, and sour cream. It seems as if the quality of this order are always hit and miss. Usually in the daytime if I get it for lunch, everything is great. Evening shift tends to mess up quite a bit. In the last month, they have forgotten seasoned beef TWICE on the nachos, added giant, crusty gobs of re fried beans a time or two, and skipped out on adding red sauce. Any other time, I just deal with it and try to give them grace, but today really agitated me. I got 2 orders of the loaded beef nachos one with light beans, no guacamole, and extra nacho cheese... when I got home and opened the box, there was chips with beans, sour cream, and nacho cheese. No meat, no red sauce... okay. Second order (which is for my toddler by the way) was supposed to be light beans, add shredded cheese, add rice, no guacamole, red sauce, and sour cream. We go to serve him his, and it also has no meat??? This was my last straw, so we took them back to get them made the right way. The workers were very kind and admitted it was their fault due to reading the modifications wrong. They remade them for me and everything turned out right which was very appreciated, but it shouldn't be something that keeps happening. As a busy, tired mom that just wants something cheap and quick, I cannot always reload the car up to run back out for my order to be fixed. As far as everything else goes, I have nothing else to complain about. They are friendly, fast working employees, but could prepare the food like it is something they would want to eat. If they wouldn't eat it themselves why would a paying customer be expected to?
Atmosphere: 1
Food: 1
Service: 5
Bite taken out of my burrito ???
Atmosphere: 1
Food: 5
Service: 1
Slow. Not enough help.
Atmosphere: 2
Food: 4
Service: 1
Service is ok. Usually the food tastes like it's been sitting for days. It's definitely hit and miss. If you eat here make sure you got a toilet nearby.
Atmosphere: 2
Food: 1
Service: 2
Went through drive thru. Had no mild sauce, no biggie. Nachos was crumbs, and tasted like burnt grease, my burrito was mush from the steak grease they didn't strain, the crunchy taco was decent, and my drink was flat. Just my experience.
Atmosphere: 1
Food: 1
Service: 3
Awesome crew, super fast service. Need I say more?!?
Atmosphere: 5
Food: 5
Service: 5
Awesome staff
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Walked in stood at the counter for 5-10 minutes without anyone acknowledging me and food my steak burrito had maybe 2 pieces of steak in it
Food: 1
Service: 1
1st time I've ever been to a Taco Bell and they had absolutely no taco sauces available. None. The staff just shrugged their shoulders and acted like this was normal for their store. Unfortunately being from out of town, the food options were extremely limited next to our hotel. Our food was cold. My husband ordered a specialty box that came with their new street gordita He said it was awful and had an overwhelming lime and lemon flavor. If you're traveling through here, just keep driving. If you're staying the night, you'd be best served by going to the Exxon next door and buying a bag of Doritos and a jar of queso dip.
Atmosphere: 2
Food: 2
Service: 2
Very good! Great service too.
Atmosphere: 5
Food: 5
Service: 5
This location has the potential to be one of the best Taco Bells in the whole Charter Foods franchise. There are a lot of new and eager employees there who seem to genuinely want to make a positive impact.
Atmosphere: 5
Food: 5
Service: 5
Worst service,attitude and food quality of any restaurant ever eaten at...tacos were barely edible
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