New Update!!!! Sadly I wish I could say things have improved. However they still lack the basic competence of putting paid for food and condiments in a bag. This is the final straw. Wendy's is right across the street and at least I can ALWAYS get a frosty when I go there. (Previous updates included) UPDATE!!!! Have recently been laid up with injury where I am was unable to bend, reach, lift, climb or drive for a considerable amount of time. So I have had to rely on delivery(DD and 99% of the time I order mcdonalds.) I had 60-70% my orders arrive wrong!!! And with the exception of 2 times, it was all due to incorrect, damaged or missing items. I have had to contact DD so many times that my account got flagged and they will no longer help fix it. And I am not the kind of person who wants a refund, I just want the right food and am happy to send the wrong stuff back. I couldn't go get it myself and didn't have friends or family nearby who could get it for me, so was reliant on others. I pay for food to be made the right way, its not like its free food. I expect the food I order and pay for! I don't think that this is unreasonable. If it was correct to begin with I wouldn't have to contact them in the first place. Now as someone with a medical condition I no longer feel I have the option of having food brought to me because I now know/ feel that if it isn't right then I will have paid to be completely screwed over, because there is at least a 60% chance it will be wrong/missing and will have wasted money that I work hard to earn. And yes I know I can cook at home, but like everyone else, sometimes I just want certain things from certain places.
(Original review is included below I believe in transparency.) (PS this was a 3☆ review at the time) Our order was well made and tasted fine this time. They weren't under staffed but seemed a little slow and disorganized. Go to this location fairly regularly as they are the only one in town. And unfortunately it seems hit or miss. Either everything is fine or the orders wrong/cold.
Service: 1
Donna Hill
Parking: Breakfast service is much faster than dinner
Food: 4
Service: 4
Recommended dishes: Mcgriddles, Fries
Patrick Elliott
Long waits for old food. The worst McDonald's I've ever visited. This place would have to close to be any slower. Update. 2 years later nothings changed. Go across the street to Wendy's for fresh food fast.
Chelsea Ford
Culpeper mcdonalds is now horrible place to order from outside of breakfast. Every order I get from there now for like the past month is missing items. NEVER FAILS. Just received a doordash order and 1/2 of the food i ordered was not put in the bags. And of course they dont answetlr the phone to account for the fact that they do everything wrong! Service is trash!!!! Breakfast shift is awesome though!!
Atmosphere: 1
Food: 1
Service: 1
Steven Schumacher
Great place for a fast meal with a friendly smile!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcgriddles, McDonald's Big Mac
Eric Andersen
Why is it that the kiosk's are always out of reciept paper? And why is it that the employees ask which kiosk you used after you ask for a copy of your reciept by the order number? The kiosk number is the first number of the order number! I find it ridiculous that I (who does not work there) know more than those who do!
Atmosphere: 4
Food: 4
Service: 3
Keith Brown
This place has no concept of fast food. Waited in morning drive thru for 20mins to get a cold bagel. Management does not care.
Atmosphere: 1
Food: 1
Service: 1
Jaisha Kidwell
I went in this evening to purchase food, was told to go to a parking space so they can bring it out to me. Over a 25-minute span and three visits of me walking in, I still did not have food. I then proceeded to go in after 30 minutes and ask for a refund. I asked twice and a manager would not come over to refund or when not give me the food. This happened to at least four to six other people standing around me in that McDonald's. There were at least seven cars parked waiting for food and having the same issue as well. So I have walked away from the McDonald's with no food nor any money back. I also tried to call and leave a voicemail about the feedback, and it cuts off. It looks as if this McDonald's does not want to fix their problems. They have completely lost my business from this point on.
Jen England
This place is a disorganized mess. You can never get the attention of staff; they just ignore you.
Tried this dump of a McDonalds location. Waited half an hour for 3 double cheeseburgers and a large fries. Couldn’t get it right. I could hire preschoolers who would get the job done better and faster.
Atmosphere: 1
Food: 1
Service: 1
Chris K
Worst wait in the history of waiting for me
Atmosphere: 1
Food: 1
Service: 1
Roger Runyon
Very slow
Emily Faulconer
I was ordering during your remodel and it took forever. I walked inside and one of the workers asked how I got in because the inside was close, I didn’t know the inside was closed Google says your open 24/7 FALSE
Coffee
Parking: Front Royal, Va
Recommended dishes: Mcgriddles, Fries
New Update!!!!
Sadly I wish I could say things have improved. However they still lack the basic competence of putting paid for food and condiments in a bag.
This is the final straw. Wendy's is right across the street and at least I can ALWAYS get a frosty when I go there.
(Previous updates included)
UPDATE!!!!
Have recently been laid up with injury where I am was unable to bend, reach, lift, climb or drive for a considerable amount of time.
So I have had to rely on delivery(DD and 99% of the time I order mcdonalds.) I had 60-70% my orders arrive wrong!!! And with the exception of 2 times, it was all due to incorrect, damaged or missing items. I have had to contact DD so many times that my account got flagged and they will no longer help fix it. And I am not the kind of person who wants a refund, I just want the right food and am happy to send the wrong stuff back. I couldn't go get it myself and didn't have friends or family nearby who could get it for me, so was reliant on others. I pay for food to be made the right way, its not like its free food. I expect the food I order and pay for! I don't think that this is unreasonable. If it was correct to begin with I wouldn't have to contact them in the first place. Now as someone with a medical condition I no longer feel I have the option of having food brought to me because I now know/ feel that if it isn't right then I will have paid to be completely screwed over, because there is at least a 60% chance it will be wrong/missing and will have wasted money that I work hard to earn.
And yes I know I can cook at home, but like everyone else, sometimes I just want certain things from certain places.
(Original review is included below I believe in transparency.)
(PS this was a 3☆ review at the time)
Our order was well made and tasted fine this time. They weren't under staffed but seemed a little slow and disorganized.
Go to this location fairly regularly as they are the only one in town. And unfortunately it seems hit or miss. Either everything is fine or the orders wrong/cold.
Service: 1
Parking: Breakfast service is much faster than dinner
Food: 4
Service: 4
Recommended dishes: Mcgriddles, Fries
Long waits for old food. The worst McDonald's I've ever visited. This place would have to close to be any slower.
Update. 2 years later nothings changed.
Go across the street to Wendy's for fresh food fast.
Culpeper mcdonalds is now horrible place to order from outside of breakfast. Every order I get from there now for like the past month is missing items. NEVER FAILS. Just received a doordash order and 1/2 of the food i ordered was not put in the bags. And of course they dont answetlr the phone to account for the fact that they do everything wrong! Service is trash!!!!
Breakfast shift is awesome though!!
Atmosphere: 1
Food: 1
Service: 1
Great place for a fast meal with a friendly smile!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcgriddles, McDonald's Big Mac
Why is it that the kiosk's are always out of reciept paper? And why is it that the employees ask which kiosk you used after you ask for a copy of your reciept by the order number? The kiosk number is the first number of the order number! I find it ridiculous that I (who does not work there) know more than those who do!
Atmosphere: 4
Food: 4
Service: 3
This place has no concept of fast food. Waited in morning drive thru for 20mins to get a cold bagel. Management does not care.
Atmosphere: 1
Food: 1
Service: 1
I went in this evening to purchase food, was told to go to a parking space so they can bring it out to me. Over a 25-minute span and three visits of me walking in, I still did not have food. I then proceeded to go in after 30 minutes and ask for a refund. I asked twice and a manager would not come over to refund or when not give me the food. This happened to at least four to six other people standing around me in that McDonald's. There were at least seven cars parked waiting for food and having the same issue as well. So I have walked away from the McDonald's with no food nor any money back. I also tried to call and leave a voicemail about the feedback, and it cuts off. It looks as if this McDonald's does not want to fix their problems. They have completely lost my business from this point on.
This place is a disorganized mess. You can never get the attention of staff; they just ignore you.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Tried this dump of a McDonalds location. Waited half an hour for 3 double cheeseburgers and a large fries. Couldn’t get it right. I could hire preschoolers who would get the job done better and faster.
Atmosphere: 1
Food: 1
Service: 1
Worst wait in the history of waiting for me
Atmosphere: 1
Food: 1
Service: 1
Very slow
I was ordering during your remodel and it took forever. I walked inside and one of the workers asked how I got in because the inside was close, I didn’t know the inside was closed Google says your open 24/7 FALSE
Atmosphere: 1
Food: 2
Service: 1
Ice cream needs to be working
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Mcdouble
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