On base no delivery fee for picking up. They have a drive through call ahead. They deliver on base...tip your drivers please.
Atmosphere: 5
Food: 5
Service: 5
A. Franklyn
3⭐️ I can’t eat red sauces anymore but they have great deals. I grabbed pizza because of the buy on get one free deal. Their cheese bread is my go to order though.
Atmosphere: 2
Food: 3
Service: 3
Tomas Tomas
It's ok
Atmosphere: 3
Food: 4
Service: 4
John Austin
We waited almost two hours on pizza, and they only had 1 employee working on a Saturday during lunch. They had an event going on today and gave out tickets for free pizza, management was made aware of it well in advance, and despite this, only scheduled one employee to work.
The employee did the best she could, but the lack of coordinating, attention to detail and leadership from management is embarrassing.
Bryant Dixon
Didn't even deliver my pizza claimed they did. Didn't even offer a refund and huff and puffed at me over the phone when I'm the one left with no pizza. Order from here all the time with no issues, NOT ANYMORE!
Vue
The Food is always good!
Atmosphere: 5
Food: 5
Service: 5
Kit Freeman
Absolutely love this establishment. The food, the customer service, and the over all mood in this store has definitely improved since going under new management.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Jada Janell
Came here for pizza and only one african american with long dreads working. Girl there seemed to have an attitude and was unapproachable, not proper customer service etiquette.
Atmosphere: 3
Food: 5
Service: 1
Lee Be
Waited for about 5 min on the ph to order take out , someone picked up n just hang up
Staff needs training in customer service even if that’s, “have you been helped yet?” Instead of ignoring the line of 7 people standing there for 10 minutes. Also needs training on phone etiquette such as, “have a nice day” or a simple “goodbye” instead of saying nothing and hanging up on customers. Needs training in making refunds or access to conduct refunds if the manager is not available, instead of “can you come back tomorrow?” Management should call customers after refunds have been processed to update the customer. If the associate threw away my contact information instead, then further training could only benefit Marcos pizza.
This happened both times I’ve been to the Ft Eustis location, not worth it. The one pizza and brownie I did get was amazing if you can just get past silently rude employees that look like they can’t wait to clock off.
Atmosphere: 1
Food: 3
Service: 1
Preston McPherson
IF YOU DO NOT HAVE A MILITARY BADGE, DO NOT ORDER FROM HERE!! I found out the hard way. I’m visiting for the weekend with my job and ordered take out. When I was going to pick it up, navigation took me to military base gate security. I called Marcos and explained. The guy said he could bring it out to the visitor center outside the security gate but would charge me $6.00 delivery fee!! I had already paid online and that’s why I was coming to pick it up. The visitors center is less than 1 mile away from Marcos and he wanted to charge me $6.00 fee!!!! After I told him I’ve already paid online, he had one of his drivers bring the pizza to me at the visitors center on his way to make other deliveries!
Food: 5
Service: 3
Justin Wier
Customer service is absolute trash. Non existent. 3 times in a row I pay extra for dip cups and they send the wrong thing. First time straight up lied about sending them back out, never sent them. The second time I just had nothing left in me to fight with. Third time, “well I will see if the delivery driver can bring them out to you” my response “there should be know we will see, you should tell them to bring it out to me. This is the third time”. Never received my paid for dip cups. Worthless bottom feeders. Don’t order here. Keep in mind I paid 15 dollars for delivery between the delivery charge and tip. Unacceptable!!!! Do not use Marcos. Stop buying so we can get them shut down b
Atmosphere: 1
Food: 1
Service: 1
Yanni c
The grilled chicken sandwich was less than 1 ?. Flavorless, and for $10.99!? 6 inches. Taste like boiled chicken. Only had tomatoes and mayonnaise. Customer service was good, but the food lacked taste.
Atmosphere: 2
Food: 1
Service: 4
Nana Cathy & Papa Bob Bear
2 pizzas weren't cut. Had issue paying for with visa gift card
Great pizza, feed two people for a decent price.
Atmosphere: 4
Food: 5
Service: 5
On base no delivery fee for picking up. They have a drive through call ahead. They deliver on base...tip your drivers please.
Atmosphere: 5
Food: 5
Service: 5
3⭐️
I can’t eat red sauces anymore but they have great deals. I grabbed pizza because of the buy on get one free deal. Their cheese bread is my go to order though.
Atmosphere: 2
Food: 3
Service: 3
It's ok
Atmosphere: 3
Food: 4
Service: 4
We waited almost two hours on pizza, and they only had 1 employee working on a Saturday during lunch. They had an event going on today and gave out tickets for free pizza, management was made aware of it well in advance, and despite this, only scheduled one employee to work.
The employee did the best she could, but the lack of coordinating, attention to detail and leadership from management is embarrassing.
Didn't even deliver my pizza claimed they did. Didn't even offer a refund and huff and puffed at me over the phone when I'm the one left with no pizza. Order from here all the time with no issues, NOT ANYMORE!
The Food is always good!
Atmosphere: 5
Food: 5
Service: 5
Absolutely love this establishment. The food, the customer service, and the over all mood in this store has definitely improved since going under new management.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Came here for pizza and only one african american with long dreads working. Girl there seemed to have an attitude and was unapproachable, not proper customer service etiquette.
Atmosphere: 3
Food: 5
Service: 1
Waited for about 5 min on the ph to order take out , someone picked up n just hang up
Service: 1
Restaurantji Recommends
Staff needs training in customer service even if that’s, “have you been helped yet?” Instead of ignoring the line of 7 people standing there for 10 minutes. Also needs training on phone etiquette such as, “have a nice day” or a simple “goodbye” instead of saying nothing and hanging up on customers. Needs training in making refunds or access to conduct refunds if the manager is not available, instead of “can you come back tomorrow?” Management should call customers after refunds have been processed to update the customer. If the associate threw away my contact information instead, then further training could only benefit Marcos pizza.
This happened both times I’ve been to the Ft Eustis location, not worth it. The one pizza and brownie I did get was amazing if you can just get past silently rude employees that look like they can’t wait to clock off.
Atmosphere: 1
Food: 3
Service: 1
IF YOU DO NOT HAVE A MILITARY BADGE, DO NOT ORDER FROM HERE!! I found out the hard way. I’m visiting for the weekend with my job and ordered take out. When I was going to pick it up, navigation took me to military base gate security. I called Marcos and explained. The guy said he could bring it out to the visitor center outside the security gate but would charge me $6.00 delivery fee!! I had already paid online and that’s why I was coming to pick it up. The visitors center is less than 1 mile away from Marcos and he wanted to charge me $6.00 fee!!!! After I told him I’ve already paid online, he had one of his drivers bring the pizza to me at the visitors center on his way to make other deliveries!
Food: 5
Service: 3
Customer service is absolute trash. Non existent. 3 times in a row I pay extra for dip cups and they send the wrong thing. First time straight up lied about sending them back out, never sent them. The second time I just had nothing left in me to fight with. Third time, “well I will see if the delivery driver can bring them out to you” my response “there should be know we will see, you should tell them to bring it out to me. This is the third time”. Never received my paid for dip cups. Worthless bottom feeders. Don’t order here. Keep in mind I paid 15 dollars for delivery between the delivery charge and tip. Unacceptable!!!! Do not use Marcos. Stop buying so we can get them shut down b
Atmosphere: 1
Food: 1
Service: 1
The grilled chicken sandwich was less than 1 ?. Flavorless, and for $10.99!? 6 inches. Taste like boiled chicken. Only had tomatoes and mayonnaise. Customer service was good, but the food lacked taste.
Atmosphere: 2
Food: 1
Service: 4
2 pizzas weren't cut. Had issue paying for with visa gift card
Food: 5
Service: 3
Recommended dishes: Pepperoni Pizza
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