Firehouse Subs Kingstowne

This location does a lot of catering orders and does a fair to middling job servicing their online and in-store customers.

The staff was very professional, polite, and expedited our service. The restaurant was clean and the food was amazing!

I like this place, the bread is great. I did a mobile order and had a lengthy wait at the restaurant to pick up, but they apologized and had 6 people on the line so I just hit a rush. The sandwich was great and the place was clean and well done. I like the idea and concept of it all as well .

The FULLY compostable packaging was an unexpected and pleasant surprise! I can get a salad anywhere but not that type of environmentally friendly packaging. The salad was beautifully made. The cashier was wonderful as well. Open until midnight in Springfield is very rare, but very welcome.

Great subs make for a great meal

Ive been coming here for 10 years. The service will always vary. There is a black lady, doesnt look friendly BUT she is. i can tell shes a hard worker and shes the only staff that will greet me upon walking in. The men on staff are very rushed to get your order in, no smile, very short. One man did not want to honor their promotion, free cookie with purchase of regular sub, i didnt want to argue, i saw the sign outside and thought i was going to get a cookie.
I ended up waiting a longer time than usual to even place my order because the staff was so occupied overwhelmed and rushing to get their catering order done. It seemed the staff did not want to take any ones order while they focused on catering. Its gotten to the point if i see them doing a cater order, i just go to Moby Dick instead to avoid the awkward atmosphere in Firehouse.

Regardless of service, their food always comes out top quality. No missing ingredients, not sloppily made, my sub looks the same almost every time and looks just like the pictures as well. A regular sub will always fill me up.
I like to get either mac n cheese or their potato soup on the side, but the quality/consistency varies. Some days its thicker, some days its water.
I do love that they extended hours until midnight but it seems like the staff hate that..
maybe my issue is with men in general, but ive never had any icks with the lady. Shes awesome

The food is excellent, and the employees are always friendly and professional! They seem to genuinely care. You don’t see that much anymore. Thank you!

Get the Jamaican Jerk sub with NO onions. You’ll thank me later

These manager don’t know anything about customer experience

great food at a reasonable price and an exceptional staff.

Amazing subs! Best meatball sub I’ve ever had, the food came out fresh hot and the italian seasoning is to die for! Love this place so much!

The subs are ok. Ordering at the counter was a pain. There was definitely a language barrier with the girl taking order, which wouldn’t be an issue if she was just making sandwiches but taking orders, I couldn’t understand her and she couldn’t understand me. She was completely clueless when I asked about a military discount. Another employee had to come translate. The whole encounter was painful. I’m not coming to this location again.

First time here. I asked if I could build my own sub. The person said yes, however, when I got my own my sub it was hot and loaded with mayonnaise. I hate hot sandwiches, so I wish I’d known that’s all they made and I would’ve chosen somewhere else, and I’m sorry but who wants to eat a hot sandwiches with loads of mayo? I think they should communicate better that the build your own sub is going to be hot instead of just being surprised in your car when you leave the restaurant.

One of the best locations. Awesome service and fresh food every single time!

You craving a sandwich…..well this is a great spot!

The food was delicious as always, it came out quick, everything was clean, and Brian was exceptionally nice and helpful.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Firehouse Hero, Hook & Ladder