I’ve always been a huge fan of ice cream, but the Reese’s Layered Sundae at this Gainesville location is on a whole different level! The combination of peanut butter, chocolate chips, and rich ice cream is absolutely to die for. Beyond the treats, the staff here is incredible. They are always smiling, generous, and provide wonderful customer service. As someone who also works in the service industry, I truly appreciate the hard work and kindness this team shows every time I visit!
Clark Sheakley
A bit trashy inside.
Tara Brown
I’m a Dubai chocolate fanatic & couldn’t wait to try it at B&R! I have never been to the Gainesville location & decided to get it there. I went in & ordered it & the lady looked extremely confused. She looked around & goes Idk how to make it but I’ll try. I asked if anyone could assist her & she said no.. someone was in the back but they were busy. I was going to leave at that point until another worker came out & I asked him to make it. He said he didn’t know how but would do it. He gets a small cup & puts 2 scoops of ice cream in it & then proceeds to put a ton of hot fudge on it. The lady comes back over complaining that they need someone to make those that she only did cakes. He showed me the cup & goes does this look ok? I go well it’s not layered or in the right cup. I was disappointed & just left.. You should definitely train employees better
jean S
Just had a fantastic ice cream cake (Dolphin). Quality and flavor were excellent and they did special request. Thank you!
Sima Button
Mary is always the hostess with the most way! Kids had a blast at all her fun National Ice Cream Day Festivities.
Natasha Blas
Our family of five decided to give this place a chance and skip Brusters. Staff were not pleasant at all. We bought five sundae's and each had different sized portions. No consistency at all. Out of all the young ladies working, only 1 was nice. The others asked what we'd like, then rolled their eyes and began to make our order. Hot fudge was piled on 1 side of our sundae. We'll be going to Brusters where the staff and price is absolutely amazing! May I suggest sending your staff to a customer service class or be present to observe how rude they are to your customers. By the way, if you'd like to address the young ladies, we visited Friday, June 27th at 6:45pm. $7 for a 2 tiny scoops of ice cream is a ripoff!
Christina M
They always do a fantastic job with my kids ice cream cakes for their birthdays!
Margaret Rivera
Great cherry ice cream! Tidy place and staff was friendly and helpful.
Atmosphere: 4
Food: 5
Service: 5
Yashika D.
Thank you for your response. And my frustration comes from walking in there EVERY 31st of the month and NEVER having to use the app….because I don’t have the app. If you’re going to enforce the “corporate brand” please enforce it all the time. Thanks for your time. Hope you have a great day!
For some odd reason most times my family goes to this Baskin-Robbins they always try not to give us the 31% discount that they offer on months that have 31 days. The staff just don’t seem happy and they’re very “stale.” It’s always a struggle. Ice cream is great. The service not so much.
Kid serving me ice cream was the nicest and best ice cream scooper I have met in a while! Baskin Robbins should hire more 14 year olds if they are going to be as polite as this young man. It’s safe to say that this man serves out happiness in a cone with a smile on his face everyday! ??
Atmosphere: 5
Food: 5
Service: 5
Diane Woodall
Well it looked good on the outside... unfortunately they used the wrong cake from what I had asked for. Still waiting for my refund :(
I live in PA.
They worked with me via email and phone calls to make the perfect Minion Ice Cream cake for my daughter so we could celebrate her in VA.
I just wish I could attach a picture.
Damon Corprew (300SRT8)
Wonderful !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Fudge Sundae at Baskin Robbins
Tatyana corral
The worse BR! The owner is rude and unprofessional! Place was dirty, employers don’t wash the hands or use gloves.
Atmosphere: 1
Food: 1
Service: 1
Phu Nguyen
this Baskin-Robbins is very clean and friendly. Inside is Dunkin’ Donuts as well as Baskin-Robbins, feel free to indulge in you sugar craving. We got two scope of ice cream, service was quick,no lines
Parking: The drive to get there is weird AF. Seems like an unnecessary long winding you turn inside the parking lot. Original developed must’ve been doing a line before work.
I’ve always been a huge fan of ice cream, but the Reese’s Layered Sundae at this Gainesville location is on a whole different level! The combination of peanut butter, chocolate chips, and rich ice cream is absolutely to die for. Beyond the treats, the staff here is incredible. They are always smiling, generous, and provide wonderful customer service. As someone who also works in the service industry, I truly appreciate the hard work and kindness this team shows every time I visit!
A bit trashy inside.
I’m a Dubai chocolate fanatic & couldn’t wait to try it at B&R! I have never been to the Gainesville location & decided to get it there. I went in & ordered it & the lady looked extremely confused. She looked around & goes Idk how to make it but I’ll try. I asked if anyone could assist her & she said no.. someone was in the back but they were busy. I was going to leave at that point until another worker came out & I asked him to make it. He said he didn’t know how but would do it. He gets a small cup & puts 2 scoops of ice cream in it & then proceeds to put a ton of hot fudge on it. The lady comes back over complaining that they need someone to make those that she only did cakes. He showed me the cup & goes does this look ok? I go well it’s not layered or in the right cup. I was disappointed & just left.. You should definitely train employees better
Just had a fantastic ice cream cake (Dolphin). Quality and flavor were excellent and they did special request. Thank you!
Mary is always the hostess with the most way! Kids had a blast at all her fun National Ice Cream Day Festivities.
Our family of five decided to give this place a chance and skip Brusters. Staff were not pleasant at all. We bought five sundae's and each had different sized portions. No consistency at all. Out of all the young ladies working, only 1 was nice. The others asked what we'd like, then rolled their eyes and began to make our order. Hot fudge was piled on 1 side of our sundae. We'll be going to Brusters where the staff and price is absolutely amazing! May I suggest sending your staff to a customer service class or be present to observe how rude they are to your customers. By the way, if you'd like to address the young ladies, we visited Friday, June 27th at 6:45pm. $7 for a 2 tiny scoops of ice cream is a ripoff!
They always do a fantastic job with my kids ice cream cakes for their birthdays!
Great cherry ice cream! Tidy place and staff was friendly and helpful.
Atmosphere: 4
Food: 5
Service: 5
Thank you for your response. And my frustration comes from walking in there EVERY 31st of the month and NEVER having to use the app….because I don’t have the app. If you’re going to enforce the “corporate brand” please enforce it all the time. Thanks for your time. Hope you have a great day!
For some odd reason most times my family goes to this Baskin-Robbins they always try not to give us the 31% discount that they offer on months that have 31 days. The staff just don’t seem happy and they’re very “stale.” It’s always a struggle. Ice cream is great. The service not so much.
Atmosphere: 2
Service: 1
We got a birthday cake here it was great
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Kid serving me ice cream was the nicest and best ice cream scooper I have met in a while! Baskin Robbins should hire more 14 year olds if they are going to be as polite as this young man. It’s safe to say that this man serves out happiness in a cone with a smile on his face everyday! ??
Atmosphere: 5
Food: 5
Service: 5
Well it looked good on the outside... unfortunately they used the wrong cake from what I had asked for. Still waiting for my refund :( I live in PA. They worked with me via email and phone calls to make the perfect Minion Ice Cream cake for my daughter so we could celebrate her in VA. I just wish I could attach a picture.
Wonderful !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Fudge Sundae at Baskin Robbins
The worse BR! The owner is rude and unprofessional! Place was dirty, employers don’t wash the hands or use gloves.
Atmosphere: 1
Food: 1
Service: 1
this Baskin-Robbins is very clean and friendly. Inside is Dunkin’ Donuts as well as Baskin-Robbins, feel free to indulge in you sugar craving. We got two scope of ice cream, service was quick,no lines
Parking: The drive to get there is weird AF. Seems like an unnecessary long winding you turn inside the parking lot. Original developed must’ve been doing a line before work.
Atmosphere: 5
Food: 5
Service: 5
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