Dunkin'

Heritage Marketplace, 13801 Heathcote Blvd, Gainesville
(703) 468-4912

Recent Reviews

X

The bagels taste like frozen, dry, gritty garbage. Walmart store brand bagels are better. Not going back.

Atmosphere: 4

Food: 2

Service: 5

Recommended dishes: Donuts

Barbara B

I have decided not to go to this particular Dunkin' Donuts. The coffee is always cold! And I don't know why Dunkin' Donuts does not offer a cup holder when a customer has multiple drinks you have to ask for one every single time. I have had to clean my passenger seat because I did not notice that they did not have the lid down all the way and the coffee spilled. Maybe it's a case of more retraining. But unfortunately I will not be revisiting this particular store.

Alanna Grayson

I go there in the morning to get breakfast, which is always fast and easy! I orer6 much see the same people voting each morning! They are all great, hard working, and friendly. However, the night crew is not so much of a joy. Last night, which is also my 2nd time of going there close to 9 pm, and they have everything covered and closed tho they on the website it says it's open 24Hrs.

Atmosphere: 5

Food: 3

Service: 3

Sarah Causey

I'm sorry, but that was the worst food I've had from a Dunkin. I get the same meal every time I go to the chain but this was my first time at this location. I won't be back. Everything tasted stale and freezer burnt, the texture was off like it wasn't cooked long enough, and even my coffee had the faint smell of spoiled milk. The only reason i gave it two stars was because it was fast, but I'd rather wait and have fresh food. Do better y'all :/

Atmosphere: 2

Food: 1

Service: 4

Sean Killeen

Took ~15 min to receive a drive up order of an iced coffee and 2 donuts. Donuts tasted stale around 3pm but I guess that's roughly expected.

Food: 3

Service: 3

Recommended dishes: Donuts

David Adams

Service was good, but talk about day old donuts, so stale.

Atmosphere: 3

Food: 2

Service: 5

Paul Kim

I ordered 2 dozens of donuts. While they were gathering my orders, they did some other things. I was just standing in front of the cash register and waiting... waiting...I do not suggest this place.

Atmosphere: 2

Food: 3

Service: 1

jerry torres

Donuts could be better. Coffee is great.

Maleeha Paracha

Excellent customer service and clean facility ?

Atmosphere: 5

Food: 5

Service: 5

Luke McCaslin

I believe my drive-thru servers’ name was Mary Youwaki, and I was very pleased and impressed by her patience and willingness to help me with my order! I was not sure if I had enough money to get what I wanted, so I asked if I could take an item off and add a different one. And when she took off that item in order for me to be within my budget, she then gave me 2 donuts for free afterwards… and with a bright smile the entire time! Thankful for her!

Atmosphere: 4

Food: 5

Service: 5

Mario J. Lopes

The donuts are good, the workers are great hence the service but the manager is the reason the rating is low. She is not fit to manage. Attitude towards the other employees made me uncomfortable where I did not see the reason for that kind of interaction.

Atmosphere: 2

Food: 4

Service: 5

Recommended dishes: Donuts

Art

Clean and inviting facility. Excellent customer service; friendly and helpful. Good selection of donuts to choose from.

Atmosphere: 5

Food: 5

Service: 5

Marie C

Amazing quick service with rarely any mistakes. And when they have made a mistake, they have replaced it for free.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hash Browns, Sweet Black Pepper Breakfast Sandwich, Grilled Cheese, Munchkins Donut Hole Treats, Donuts

ayat abdullah

NATHAN IS AMAZING!! Great customer service! I appreciate his help! He is a great team member!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

Ti Ow

Today is Friday September 1st at 12:54 p.m. I was greeted on the intercom by a young gentleman who was very kind and voice was kind and patient while I took my order and I was very impressed with him so much I had to bring the manager she was wonderful as well and the other lady that gave me my order all of them greeted with a smile. And the food being hot and awesome is wonderful the turkey egg sandwich is wonderful

Atmosphere: 5

Food: 5

Service: 5

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