I just don't feel that panera is as good as it used to be.They are soup is extremely salty.When I got the bread bowl it had much less soup in it than it used to almost like it's a different restaurant
Atmosphere: 3
Food: 2
Service: 3
William White
Bistro Onion Soup tasted like a bottle of Deer Park. Enjoy that $8.00.
Blue Jensen
Screwed up my order and refused to remake it
Antonio James
How do you order bagels for your work company and no cream cheese and not slice like I order it to be smh charge me all that money and I didn't get what I want for my
Food: 1
Recommended dishes: Sandwiches, Bakery
James Connal
Four sandwiches, all good. Roast beef, tuna, bacon & avocado, and turkey. Also a Greek salad which was very good. Old style chicken noodle soup was good, but the bread bowl just gets soggy and mushy. Very crowded at lunchtime with all tables occupied; had to wait a few minutes for a table. Several tables and booths only had one person. Ordering on the tablet was cumbersome; way too many sub-menus and difficult to choose options. The touch screen was not sensitive which made it difficult to touch the on-screen buttons. Plenty of free parking.Parking: Plenty of parking on the back side of the restaurant.Wheelchair accessibility: Difficult to enter either door in a chair. No self-opening doors. Easy to roll up to a table, but no room to roll up to the booths.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Sandwiches, Salads
Hilal Jaber
Client since more than 15 years. We are looking for more late working hours specifically in the
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Bakery
Dave Miles
Never had a complaint about the Panera in Gainsborough. Conveniently located, good service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salads
da11king
I went to sit down and eat there for breakfast. Eggs, and tomato soup were ok. But the bread was super fresh.Great atmosphere, very clean, and of course, great customer service.
Atmosphere: 5
Food: 4
Service: 5
Minna Rae Bara
This is my 2nd time ordered experience and my experience is terrible as like the first time. The manager is not even nice at all and has many reasons before getting our oder, acting like she doesn’t hear my voice at all too. So rude. I don’t understand why she’s a manager because Ive been working on this company for 5 years but all of us as a manager are well trained , nice , Friendly and professional.Better improve your customer service because the first time I ordered here they’re forgot all my sides chips and I already left. . I’m so disappointed.
Atmosphere: 1
Food: 5
Service: 1
Grace Lee
One of the biggest Panera Bread places that I have been to amd know of. Very clean and nice set up. Foods always good. But wish the bread was a little softer.
I like how much natural light comes inside. I need all the bright and light possible. Especially in the mornings it helps to wake me up. I come to Panera to do a little work and grab a sandwich breakfast and their caramel latte. Always make sure to input my phone number to get rewards.This specific Panera is clean and organized. Restroom are clean- always appreciate a clean restroom. Employees are polite and food comes out fast.
Atmosphere: 4
Food: 5
Service: 4
Freddy Solis
The broccoli soup tasted great with a piece of bread. My favorite meal with a small drink or coffee. This location had friendly employees. The tables and the bathrooms needed some attention, but overall, it was ok. I will still recommend it.
Atmosphere: 5
Food: 5
Service: 4
Cheyenne McGuin
Do NOT online order without checking for EVERYTHING before leaving. They are terrible at fulfilling orders.First time, I ordered a turkey AVOCADO BLT and there was no avocado and I ordered 2 soups and 1 of the soups was incorrect.Now tonight I ordered 2 soups with bread bowls and I did a quick check in the bag and saw a smaller bad inside with bread so I left. Got home and they gave me 1 baguette and I did NOT get the 2 bread bowls I ordered.
Atmosphere: 4
Food: 4
Service: 1
wade Na
I put in an online order at this Panera on Nov. 19th for the Wednesday before Thanksgiving - since they were to be closed on Thanksgiving. I ordered and paid for a dozen bagels, cream cheese and cinnamon buns. On Wednesday the 22nd I went to pick them up. I was about 40 min. early for my 1;40 confirmed order. After being ignored at pick up for a while I asked and was told my order was in the line for 1:40. I asked if I had to wait another half hour. Then I was told - oh - sorry - we are out of bagels. Must have sold yours this morning - too bad. I guess someone didn't do their job. You can get something else or have your money back. I took my refund. As best i can tell the management at this place is unprofessional and lacks courtesy. If you do an online order in advance - be prepared to go there to pick it up and then be told - oops we sold your stuff - too bad.
Atmosphere: 1
Food: 1
Service: 1
Jun-Jun V.
My son enjoyed the chocolate chip cookie. Coffee was great too. Located among other establishments in the shopping area.
I just don't feel that panera is as good as it used to be.They are soup is extremely salty.When I got the bread bowl it had much less soup in it than it used to almost like it's a different restaurant
Atmosphere: 3
Food: 2
Service: 3
Bistro Onion Soup tasted like a bottle of Deer Park. Enjoy that $8.00.
Screwed up my order and refused to remake it
How do you order bagels for your work company and no cream cheese and not slice like I order it to be smh charge me all that money and I didn't get what I want for my
Food: 1
Recommended dishes: Sandwiches, Bakery
Four sandwiches, all good. Roast beef, tuna, bacon & avocado, and turkey. Also a Greek salad which was very good. Old style chicken noodle soup was good, but the bread bowl just gets soggy and mushy. Very crowded at lunchtime with all tables occupied; had to wait a few minutes for a table. Several tables and booths only had one person. Ordering on the tablet was cumbersome; way too many sub-menus and difficult to choose options. The touch screen was not sensitive which made it difficult to touch the on-screen buttons. Plenty of free parking.Parking: Plenty of parking on the back side of the restaurant.Wheelchair accessibility: Difficult to enter either door in a chair. No self-opening doors. Easy to roll up to a table, but no room to roll up to the booths.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Sandwiches, Salads
Client since more than 15 years. We are looking for more late working hours specifically in the
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Bakery
Never had a complaint about the Panera in Gainsborough. Conveniently located, good service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salads
I went to sit down and eat there for breakfast. Eggs, and tomato soup were ok. But the bread was super fresh.Great atmosphere, very clean, and of course, great customer service.
Atmosphere: 5
Food: 4
Service: 5
This is my 2nd time ordered experience and my experience is terrible as like the first time. The manager is not even nice at all and has many reasons before getting our oder, acting like she doesn’t hear my voice at all too. So rude. I don’t understand why she’s a manager because Ive been working on this company for 5 years but all of us as a manager are well trained , nice , Friendly and professional.Better improve your customer service because the first time I ordered here they’re forgot all my sides chips and I already left. . I’m so disappointed.
Atmosphere: 1
Food: 5
Service: 1
One of the biggest Panera Bread places that I have been to amd know of. Very clean and nice set up. Foods always good. But wish the bread was a little softer.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I like how much natural light comes inside. I need all the bright and light possible. Especially in the mornings it helps to wake me up. I come to Panera to do a little work and grab a sandwich breakfast and their caramel latte. Always make sure to input my phone number to get rewards.This specific Panera is clean and organized. Restroom are clean- always appreciate a clean restroom. Employees are polite and food comes out fast.
Atmosphere: 4
Food: 5
Service: 4
The broccoli soup tasted great with a piece of bread. My favorite meal with a small drink or coffee. This location had friendly employees. The tables and the bathrooms needed some attention, but overall, it was ok. I will still recommend it.
Atmosphere: 5
Food: 5
Service: 4
Do NOT online order without checking for EVERYTHING before leaving. They are terrible at fulfilling orders.First time, I ordered a turkey AVOCADO BLT and there was no avocado and I ordered 2 soups and 1 of the soups was incorrect.Now tonight I ordered 2 soups with bread bowls and I did a quick check in the bag and saw a smaller bad inside with bread so I left. Got home and they gave me 1 baguette and I did NOT get the 2 bread bowls I ordered.
Atmosphere: 4
Food: 4
Service: 1
I put in an online order at this Panera on Nov. 19th for the Wednesday before Thanksgiving - since they were to be closed on Thanksgiving. I ordered and paid for a dozen bagels, cream cheese and cinnamon buns. On Wednesday the 22nd I went to pick them up. I was about 40 min. early for my 1;40 confirmed order. After being ignored at pick up for a while I asked and was told my order was in the line for 1:40. I asked if I had to wait another half hour. Then I was told - oh - sorry - we are out of bagels. Must have sold yours this morning - too bad. I guess someone didn't do their job. You can get something else or have your money back. I took my refund. As best i can tell the management at this place is unprofessional and lacks courtesy. If you do an online order in advance - be prepared to go there to pick it up and then be told - oops we sold your stuff - too bad.
Atmosphere: 1
Food: 1
Service: 1
My son enjoyed the chocolate chip cookie. Coffee was great too. Located among other establishments in the shopping area.