Order either never shows or shows up an hour late incorrect and poorly wrapped. Has happened twice already. The employees are useless. Inside the restaurant is never clean. Never again.
Jacques Bertrand
Update:They tell me to email them, and I do the same day, but don’t respond to me…..Shake was very dry and burger was overcooked. Fries were great.
Charleata Williams-Stokes
Our first time eating at a Smashburger. Ordered the Double Bacon Burger with a fried egg on top. We went to find a place to sit and after going to 3 dirty tables, I had to ask someone to wipe down a table so we could sit down. The booth seats were upholstered with black duct tape. When our food came, we asked for salt and pepper and were told they no longer have any in the restaurant, since they have a new distributer. The egg on my burger was fried HARD. The best part about a fried egg on a burger, in MY opinion, is a runny yolk! The manager informed me that they have to "fully cook" the egg due to health issues. Had I known this beforehand, I would have NEVER added the egg. I asked about a refund and I was informed that they are unable to refund "add-ons". Despite that, the burger was good and the tots were DELICIOUS! $43 for 2 people at a subpar, run down burger joint is NOT worth that kind of money. We will not be back.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Tots
Rochelle Stokes
I paid $20 for a double bacon burger, 6 onion rings (barely cooked) and a drink (regular not large). The place was rundown, with taped up benches. We had to ask the worker to wipe down our table. Someone swept while we were waiting, but only what little they could see in the middle of a brown floor. What's under the tables stayed under the tables.There was no salt and pepper. When asked, the guy said they used to have it, but the distributor changed it.The only reason for the 2-stars was for the burger. The burger was good. I will not be returning.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Bacon Smash Burger
toni va
Good burger
Dustin Wyatt
Honestly not worth going in.
Atmosphere: 3
Food: 3
Service: 2
Jennifer McKee
Our burgers were DELISH! Dellante is a wicked awesome cook. Our shake didn't come until we were finished eating ? timing could be better, along with restocking napkins and wiping down tables in the dining room between customers.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Classic Smash, BBQ Bacon Smash, Tater Tots, Haystack Onions with a Side of Texas Petal Sauce
Lisa G.
Hamburger was terrible. Clearly it was cooked hours earlier and kept in a warming drawer, even bun was chewy. I've ordered from them in the past and never had this problem. Given what I paid for a burger and fries, it should at least be fresh! Someone send Gordon Ramsey over there! Lost this customer for sure.
Stephanie Hall
I drove all the way there for a milkshake and they told me they could not make one because they just cleaned the machine. Even though they did not close for another hour.
Food: 1
Service: 1
Oink Spadoink
I LOVE these burgers. They’re juicy, cheesy and made with fresh toppings and a soft bun. Definitely in my top 3 favorite burgers I’ve had. The fries are extremely mid and you don’t get a lot for the price, which is unfortunate, and I didn’t order a shake so I can’t comment on that. But honestly I will keep coming back just for the burger. Service was okay, not great but not terrible. Definitely recommend you stop by just for the burgers.
THESE WERE THE MOST SCRUMDILLYFILLYYUMSUCIOS CHICKEN TENDYS I HAVE EVER HAD IN MY LIFE FELT LIKE HEAVEN!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Aidan Coffey
Very rude management
Humma M
Place closes at 9:30 yet at 9:15 you can no longer get milkshakes or refills because they already start shutting down… staff is rude and don’t even acknowledge you. Rather give my business to someone else.
Service: 1
Janet
Delicious ?! Staff was great too.Try the milkshakes!
Atmosphere: 5
Food: 5
Service: 5
Jeffrey Bruck
I stopped in one night last week, nobody in line. The girl behind the register was making milkshakes and didn't even acknowledge me. A gentleman off to the side that looked like he could be a manager, was just packing orders did not acknowledge me either. I stood in line for 10 minutes waiting and eventually left unhappy. I never even got to order, never even got looked at. Horrible service
Order either never shows or shows up an hour late incorrect and poorly wrapped. Has happened twice already. The employees are useless. Inside the restaurant is never clean. Never again.
Update:They tell me to email them, and I do the same day, but don’t respond to me…..Shake was very dry and burger was overcooked. Fries were great.
Our first time eating at a Smashburger. Ordered the Double Bacon Burger with a fried egg on top. We went to find a place to sit and after going to 3 dirty tables, I had to ask someone to wipe down a table so we could sit down. The booth seats were upholstered with black duct tape. When our food came, we asked for salt and pepper and were told they no longer have any in the restaurant, since they have a new distributer. The egg on my burger was fried HARD. The best part about a fried egg on a burger, in MY opinion, is a runny yolk! The manager informed me that they have to "fully cook" the egg due to health issues. Had I known this beforehand, I would have NEVER added the egg. I asked about a refund and I was informed that they are unable to refund "add-ons". Despite that, the burger was good and the tots were DELICIOUS! $43 for 2 people at a subpar, run down burger joint is NOT worth that kind of money. We will not be back.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Tots
I paid $20 for a double bacon burger, 6 onion rings (barely cooked) and a drink (regular not large). The place was rundown, with taped up benches. We had to ask the worker to wipe down our table. Someone swept while we were waiting, but only what little they could see in the middle of a brown floor. What's under the tables stayed under the tables.There was no salt and pepper. When asked, the guy said they used to have it, but the distributor changed it.The only reason for the 2-stars was for the burger. The burger was good. I will not be returning.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Bacon Smash Burger
Good burger
Honestly not worth going in.
Atmosphere: 3
Food: 3
Service: 2
Our burgers were DELISH! Dellante is a wicked awesome cook. Our shake didn't come until we were finished eating ? timing could be better, along with restocking napkins and wiping down tables in the dining room between customers.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Classic Smash, BBQ Bacon Smash, Tater Tots, Haystack Onions with a Side of Texas Petal Sauce
Hamburger was terrible. Clearly it was cooked hours earlier and kept in a warming drawer, even bun was chewy. I've ordered from them in the past and never had this problem. Given what I paid for a burger and fries, it should at least be fresh! Someone send Gordon Ramsey over there! Lost this customer for sure.
I drove all the way there for a milkshake and they told me they could not make one because they just cleaned the machine. Even though they did not close for another hour.
Food: 1
Service: 1
I LOVE these burgers. They’re juicy, cheesy and made with fresh toppings and a soft bun. Definitely in my top 3 favorite burgers I’ve had. The fries are extremely mid and you don’t get a lot for the price, which is unfortunate, and I didn’t order a shake so I can’t comment on that. But honestly I will keep coming back just for the burger. Service was okay, not great but not terrible. Definitely recommend you stop by just for the burgers.
Atmosphere: 2
Food: 4
Service: 4
Restaurantji Recommends
THESE WERE THE MOST SCRUMDILLYFILLYYUMSUCIOS CHICKEN TENDYS I HAVE EVER HAD IN MY LIFE FELT LIKE HEAVEN!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Very rude management
Place closes at 9:30 yet at 9:15 you can no longer get milkshakes or refills because they already start shutting down… staff is rude and don’t even acknowledge you. Rather give my business to someone else.
Service: 1
Delicious ?! Staff was great too.Try the milkshakes!
Atmosphere: 5
Food: 5
Service: 5
I stopped in one night last week, nobody in line. The girl behind the register was making milkshakes and didn't even acknowledge me. A gentleman off to the side that looked like he could be a manager, was just packing orders did not acknowledge me either. I stood in line for 10 minutes waiting and eventually left unhappy. I never even got to order, never even got looked at. Horrible service
Service: 1