Tropical Smoothie Cafe

Hi, I’ve never written a review before, and I actually used to work at this location in 2022. Today I mobile ordered a smoothie around 15 minutes before closing. When I went to pick it up the lights were completely off, the ground was really wet and I got a very nasty glare from the employees. I would also like to note this was at 8:53ish. I understand it’s frustrating to make drinks towards the end of the night, however I think going to this extent was a bit far. As for the taste, the smoothie was really watery and very sweet. I ordered it with half sugar and I could definitely tell that I did not receive that in my smoothie. I don’t want to get anyone in trouble or nitpick, but I was severely disappointed today.

This location was gone worst. Today I rushed over here before 845 to get a smoothie and food, I had a headache and I knew I needed something nutritious to eat.. As soon as I walked in no hello, no good Evening, the first thing he said was that the kitchen was closed and only smoothie, really at 8:35 when it closes at 9 pm? And there were well over 6 workers in the kitchen. Am so disappointed here.

This is the second year in a row we have gotten our elementary school staff smoothies from this shop as a treat during appreciation week. The store is super easy to work with, friendly, take our order ahead, and have had our large order prepared and ready for on time pickup. The smoothies are delicious in a wide variety of flavors. Our staff looks forward to the treat, which is still good after travel and being carted around the school to the last classroom!

Don’t know what happened to tropical smoothie but the smoothies are terrible now. They only taste like sugar and dirty ice. Not a trace of the fruits that are supposedly in the smoothie to be found…

So GOOOOOODDDDD

This place has changed, and unfortunately, not for the better. The food quality has declined, and the service wasn’t great either. Sadly, I don’t think I’ll be returning.

Save your time and just grab stuff off the hot bar at Wegmans.

Frequently out of product.
Service far slower than any other TSC.
Too many bad experiences to return.

Wouldn't take a $20 and said they're "bill marker" was out of ink. Unacceptable.

Service: 1

I love going to this tropical smoothie but was very disappointed on Saturday Dec.28,2024 2:54 PM. I ordered an island detox to go by time I sat down my drink was ready and I thought oh that was fast for the first time store is not busy cool. Driving home, I noticed I’m chewing the drink not drinking it so clumps and clumps of what the drink is supposed to be made of was coming through the straw. That was disgusting! Whoever owns this store, tell your young Team to stop playing and pay attention to the drinks. I paid $8.02 I know that’s a little bit of money, but I want my money back.

Atmosphere: 3

Food: 1

Service: 1

so cute!

Atmosphere: 5

Food: 5

Service: 5

so cute!

Ok, so you’re not going to believe this. My son has a wheat allergy and we asked to put one of the “wraps” just in a bowl with no other changes or requests. They said no! I don’t know who runs this place or who the manager is but they said they are not allowed to do that. We have gone to many Tropical Smoothies and done the same thing with no problem. We picked up and left and went to Smoothie King down the road. This location should lose their franchise. What a disgrace to those who have any health needs.

Atmosphere: 1

Food: 1

Service: 1

Convenient location with lots of outdoor seating.

Atmosphere: 5

Food: 5

Service: 5

This will be the last time I come to this location. Each time it gets worse and worse. I don’t make a big deal about it because I just go home and reblend the smoothies, but I’m fed up with the fact I even have to do that. Smoothies are NEVER BLENDED, they are so icey and I keep spitting out the bits and pieces of fruit that didn’t get blended. It’s so bland and has no taste to the smoothies whatsoever. Seems they are very stingy with the ingredients. The food is sometimes cold and does not taste fully cooked, especially the chicken flatbreads. I would give 1-star but they are friendly so that bumps it up. Note to store/general manager: I recommend providing more training for the employees. Note to self: don’t order from this location anymore. Make the drive up the road!

Atmosphere: 2

Food: 1

Service: 2

I go to the Stonewall location 3/4 times a week because I work near it at Blue Ridge Seafood.. I’ve NEVER had a problem until this afternoon. I always do a mobile order, when I went inside today it wasn’t ready so I waited. After I walked in 2 more customers came in.. one of the customers went to the register to order & stood there for a good 5-7 minutes before a young woman walked up to the register, completely ignored the customer & continue packing up a Togo order. I spoke up & said is someone going to help her.. the employee replied “oh I thought she had a mobile order”. I very much understand you can get busy & sometimes the customer does need to be patient BUT when 3 of the employees in the back are playing & joking.. another 3 are in the front talking & not paying attention.. that’s a problem! Not to mention my smoothie had no taste!

Atmosphere: 2

Food: 2

Service: 1