The cashiers no longer take your orders, and when you go in to order they messed up at least 10 orders...
James Bradley
Dont like walking in and seeing roaxh spray on table
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Steak Quesadilla
Terry M Trussell
Beautiful interior. The tables were dirty and chairs and stool scattered. Someone should clean dining room. The food was awesome! Dining room dirty! Had to wipe table off to sit down. Trashcans overflowing! See pics!
Atmosphere: 1
Food: 5
Service: 4
Defensor Pacis
Easily one of my worst experiences in fast food. I went with my fiancée, and we ordered two Luxe boxes. Every item in her order was wrong, and when I attempted to get it replaced, the manager assured me that I was wrong, and the order was in fact, correct. I couldn't see a walking stick, so I'm fairly certain she wasn't blind, but in any case, she couldn't be persuaded with the wrong order in front of her. I was then prompted to bring MY order inside, and pick it apart in front of her to prove that it wasn't her order, like I'm incapable of discerning what is and is not Creamy Jalapeno sauce. In any event, the sauce was nowhere to be found, despite it being called for on each of her items. Also, I found out later that one of my items was wrong as well (a 5 layer burrito with only 3 layers - I guess she couldn't see the other 2?)
And that's not even the worst of it, or the end of it: the above is already enough for this to suck massively, but BONUS POINTS, I'm Autistic. I know what we ordered, and I wasn't leaving until I got it made right. Call me a Karen, whatever. We paid 2 bucks extra for that Jalapeno Sauce, and by the Greek Gods we WILL HAVE IT.
So, anyway, the manager continues to fight with me, and at this point keeps making me repeat what the order was supposed to be (despite it being written down on paper in front of her, again calling into question the effectiveness of her ocular perception, but I digress). I could see the other employees giving me pained looks as if to say "sorry," and I truly feel for them working under her daily.
Now, after a period of time, our order is finally ready, and the manager prompts me to open the order and inspect the items one by one. At this point, I was nearly having a meltdown, shaking, anxiety attack, the works. I open the first item to find it was placed upside down, and its contents begin to pour out but I catch it in time. By some grace of Hades, another customer walks in and asks for something, I can't recall what, but I just took the chance to escape out the front.
Now, the icing on the cake? She overstuffed everything to the brim, and basically drowned it in Creamy Jalapeno sauce, in a clear act of malicious compliance. 0/10, cannot recommend, and I don't think we'll be going back. You're better off driving to Kingsport, or just have La Carreta in Weber City.
Atmosphere: 1
Food: 1
Service: 1
Summer Rayne Spivey
These people will get your order wrong. Even though we ordered on the screen inside the restaurant, so the order was written down for them. Then when they have the wrong order presented in front of them incorrectly, they'll still argue with you like you're lying. My boyfriend had to take the food apart in front of them to show them it was wrong and they still argued. Seems about half the time we go in, something in our order is incorrect. Hires a bunch of teenagers who don't pay attention and the manager was rude as hell as well. Pathetic.
Atmosphere: 1
Food: 2
Service: 1
Patti Anderson
The meat doesn't taste like it used to. I miss the original
Atmosphere: 5
Food: 3
Service: 5
Sean Semones
I wanted to change my drink to a large, but they wouldn’t because they already poured it, and were rude and short with me the whole time. Also messed up taking my payment. How about don’t be lazy and pour it into a bigger cup? I would’ve paid for the upcharge. I work at a restaurant, I don’t have a say on what the customer wants, no matter the inconvenience. Hire better people instead of lazy, incompetent, and rude people and just upcharge me for a drink next time. How hard is it?
Service: 1
Heather Lucas
I ordered a spicy potato soft taco and they forgot the Chipotle sauce. They gave me another taco plus a free one for messing up even though I just asked for the sauce. The server was genuine. Super nice atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Nikki Kern
Great service it is the cleanest taco bell I've been to.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Chalupa, Supposed to Be Nachos Bell Grande not Nachos Bell Skimpy, Grilled Cheese Burrito, Mild Sauce Packet
April Clark
Taco Bell has become my after work routine. I love stopping by and getting fresh nacho fries. I had an issue once with an employee giving me frozen fries. I guess cause I asked for them to be made fresh, he wanted to be smart. Since then, I've had nothing but amazing service! A employee named Mason goes above and beyond to make sure that I'm happy when I leave. He always has a smile on his face. You need more employees like him.
The food was good and the service was sober, which is saying a lot in Gate City...
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Quesadilla, Dr Pepper
Sam McQuate
they put a wrapped taco in upside down. pulled it out of the bag for it to completely fall out of its wrapping all over the car. insane.
Food: 1
Service: 5
colts8818
Food is always either missing or made wrong. Hours showed they were open until 2 am, pulled into drive-thru before 1 am and they promptly turned off the screen and lights. Didn't even have the courtesy to say they were closed. Don't waste your time or money.
Atmosphere: 1
Food: 1
Service: 1
Terri Williams
I was craving a Mexican Pizza, thank you Taco Bell for bringing this item back !!!
The cashiers no longer take your orders, and when you go in to order they messed up at least 10 orders...
Dont like walking in and seeing roaxh spray on table
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Steak Quesadilla
Beautiful interior. The tables were dirty and chairs and stool scattered. Someone should clean dining room. The food was awesome! Dining room dirty! Had to wipe table off to sit down. Trashcans overflowing! See pics!
Atmosphere: 1
Food: 5
Service: 4
Easily one of my worst experiences in fast food. I went with my fiancée, and we ordered two Luxe boxes. Every item in her order was wrong, and when I attempted to get it replaced, the manager assured me that I was wrong, and the order was in fact, correct. I couldn't see a walking stick, so I'm fairly certain she wasn't blind, but in any case, she couldn't be persuaded with the wrong order in front of her. I was then prompted to bring MY order inside, and pick it apart in front of her to prove that it wasn't her order, like I'm incapable of discerning what is and is not Creamy Jalapeno sauce. In any event, the sauce was nowhere to be found, despite it being called for on each of her items. Also, I found out later that one of my items was wrong as well (a 5 layer burrito with only 3 layers - I guess she couldn't see the other 2?)
And that's not even the worst of it, or the end of it: the above is already enough for this to suck massively, but BONUS POINTS, I'm Autistic. I know what we ordered, and I wasn't leaving until I got it made right. Call me a Karen, whatever. We paid 2 bucks extra for that Jalapeno Sauce, and by the Greek Gods we WILL HAVE IT.
So, anyway, the manager continues to fight with me, and at this point keeps making me repeat what the order was supposed to be (despite it being written down on paper in front of her, again calling into question the effectiveness of her ocular perception, but I digress). I could see the other employees giving me pained looks as if to say "sorry," and I truly feel for them working under her daily.
Now, after a period of time, our order is finally ready, and the manager prompts me to open the order and inspect the items one by one. At this point, I was nearly having a meltdown, shaking, anxiety attack, the works. I open the first item to find it was placed upside down, and its contents begin to pour out but I catch it in time. By some grace of Hades, another customer walks in and asks for something, I can't recall what, but I just took the chance to escape out the front.
Now, the icing on the cake? She overstuffed everything to the brim, and basically drowned it in Creamy Jalapeno sauce, in a clear act of malicious compliance. 0/10, cannot recommend, and I don't think we'll be going back. You're better off driving to Kingsport, or just have La Carreta in Weber City.
Atmosphere: 1
Food: 1
Service: 1
These people will get your order wrong. Even though we ordered on the screen inside the restaurant, so the order was written down for them. Then when they have the wrong order presented in front of them incorrectly, they'll still argue with you like you're lying. My boyfriend had to take the food apart in front of them to show them it was wrong and they still argued. Seems about half the time we go in, something in our order is incorrect. Hires a bunch of teenagers who don't pay attention and the manager was rude as hell as well. Pathetic.
Atmosphere: 1
Food: 2
Service: 1
The meat doesn't taste like it used to. I miss the original
Atmosphere: 5
Food: 3
Service: 5
I wanted to change my drink to a large, but they wouldn’t because they already poured it, and were rude and short with me the whole time. Also messed up taking my payment. How about don’t be lazy and pour it into a bigger cup? I would’ve paid for the upcharge. I work at a restaurant, I don’t have a say on what the customer wants, no matter the inconvenience. Hire better people instead of lazy, incompetent, and rude people and just upcharge me for a drink next time. How hard is it?
Service: 1
I ordered a spicy potato soft taco and they forgot the Chipotle sauce. They gave me another taco plus a free one for messing up even though I just asked for the sauce. The server was genuine. Super nice atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Great service it is the cleanest taco bell I've been to.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Chalupa, Supposed to Be Nachos Bell Grande not Nachos Bell Skimpy, Grilled Cheese Burrito, Mild Sauce Packet
Taco Bell has become my after work routine. I love stopping by and getting fresh nacho fries. I had an issue once with an employee giving me frozen fries. I guess cause I asked for them to be made fresh, he wanted to be smart. Since then, I've had nothing but amazing service! A employee named Mason goes above and beyond to make sure that I'm happy when I leave. He always has a smile on his face. You need more employees like him.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great service & yummy tacos!!
Atmosphere: 5
Food: 5
Service: 5
The food was good and the service was sober, which is saying a lot in Gate City...
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Quesadilla, Dr Pepper
they put a wrapped taco in upside down. pulled it out of the bag for it to completely fall out of its wrapping all over the car. insane.
Food: 1
Service: 5
Food is always either missing or made wrong. Hours showed they were open until 2 am, pulled into drive-thru before 1 am and they promptly turned off the screen and lights. Didn't even have the courtesy to say they were closed. Don't waste your time or money.
Atmosphere: 1
Food: 1
Service: 1
I was craving a Mexican Pizza, thank you Taco Bell for bringing this item back !!!
Kid-friendliness: Plenty for kids to choose from
Wheelchair accessibility: Wheelchairs welcome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Twists, Mexican Pizza
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