The Franchise owner might just be the closest real-life example of Mr. Krabs. You definitely do not get the standard subway amount of meat or condiments on any sandwich. Does not accept any coupons whatsoever. When you order online, she makes the sandwich then complains to the customer that they came in earlier than 20 minutes. Yells at her staff and pays them less than other subway franchises. I would recommend just going across the street. This subway is probably the worst subway I have ever been to. And I absolutely love subway. Avoid going here if you can.
Ashley McGainey
Would give 0 stars on service if I could. The “manager” lady is AWFUL.
Gregory DeBoe
The woman in there is always rude and never seems happy to help customers. When you order online, they skimp on ingredients so it just ends up being a piece of bread pretty much. Annnd, they almost never participate in subway promotions, like bogo footlong or meal deals. I have the app and think, oh I’ll get subway. But I can never get any deals. So no thank you. I’d rather just go to Food Lion and get a sub from there.
Sukie McCormick
Horrible service by a very nasty manager. Feel sorry for for the folks that work under her. Prodce is not fresh. Unauthorized tips on receipts. Will not honor coupons. Stingy portions.
Deborah Hauser
Owner is extremely rude ( not customer friendly) at all. Charged a tip without my permission. If you think about going here DONT!!!
Laurie Blaha
Only went one time and that was enough. Lady was rude and would not accept my coupon. Sandwich was lacking on all toppings. I was so put off by the woman that we haven't been back since.
Tasha Bob
Won't be going back because of the lady manager/owner.
Alessia Whitley
indian manager really rude
kwamaine ayres
The female manager is very rude. I ordered online and she canceled my order and said that I would have to pay again, not even offering a refund. This was my second time here and I believe she may be racist. There was a Caucasian gentleman behind and after brushing off my concerns about my order she preceded to show him much better customer service than was shown to me. This place is horrible 1 out of 5
Carmen Crater
Good Italian bmt, but the service from the manager herself is horrible. She wants to hurry up and ring you up get your money and then when you ask for things to be put on sandwich oh don't have that oh I don't have that. I just paid over $23 for 2 ft longs with just meat and cheese on them that's ridiculous and she's very rude
Best Subway in the area, always a great sandwich! Tasty and delicious, excellent service and customer appreciation!
Stacy Snedeker
Quite possibly the worst subway we have ever been to. We hate going here, but fast food options are very limited in Goochland. The owner seems to be always working and she gives off the impression that she doesn't care.
Atmosphere: 2
Food: 3
Service: 1
shelley gosaie
The lady who owns or manages this place is so rude. This franchise NEVER accepts online coupons or participates in promotions. They also NEVER have any of the new items subway is promoting in stock. All around the worst subway I’ve ever been to which sucks because I generally love subway and this location is the closest to me. For real if you’re craving a sandwich, go next door to food lion and get the ingredients to make one yourself because this place sucks.
Atmosphere: 1
Food: 2
Service: 1
Lyn G
Vegetarian options: Old vegetables
Recommended dishes: Steak & Cheese
Tiffany Mangigian
When I tell you do not go here I mean it! I ordered dinner for my kids one night. It was all the money I had. I ordered it online with over an he left till closing. I sat for a few mins then saw the lady that owns this come to the front door and lock it: I immediately called and said that I ordered online ahead of time said she didn't have any online orders and I told her that was all the money I had for dinner for my kids. She said well I don't know what to tell you about that and hung up the phone. Worst ran business I have ever seen
The Franchise owner might just be the closest real-life example of Mr. Krabs. You definitely do not get the standard subway amount of meat or condiments on any sandwich. Does not accept any coupons whatsoever. When you order online, she makes the sandwich then complains to the customer that they came in earlier than 20 minutes. Yells at her staff and pays them less than other subway franchises. I would recommend just going across the street. This subway is probably the worst subway I have ever been to. And I absolutely love subway. Avoid going here if you can.
Would give 0 stars on service if I could. The “manager” lady is AWFUL.
The woman in there is always rude and never seems happy to help customers. When you order online, they skimp on ingredients so it just ends up being a piece of bread pretty much. Annnd, they almost never participate in subway promotions, like bogo footlong or meal deals. I have the app and think, oh I’ll get subway. But I can never get any deals. So no thank you. I’d rather just go to Food Lion and get a sub from there.
Horrible service by a very nasty manager. Feel sorry for for the folks that work under her. Prodce is not fresh. Unauthorized tips on receipts. Will not honor coupons. Stingy portions.
Owner is extremely rude ( not customer friendly) at all. Charged a tip without my permission. If you think about going here DONT!!!
Only went one time and that was enough. Lady was rude and would not accept my coupon. Sandwich was lacking on all toppings. I was so put off by the woman that we haven't been back since.
Won't be going back because of the lady manager/owner.
indian manager really rude
The female manager is very rude. I ordered online and she canceled my order and said that I would have to pay again, not even offering a refund. This was my second time here and I believe she may be racist. There was a Caucasian gentleman behind and after brushing off my concerns about my order she preceded to show him much better customer service than was shown to me. This place is horrible 1 out of 5
Good Italian bmt, but the service from the manager herself is horrible. She wants to hurry up and ring you up get your money and then when you ask for things to be put on sandwich oh don't have that oh I don't have that. I just paid over $23 for 2 ft longs with just meat and cheese on them that's ridiculous and she's very rude
Restaurantji Recommends
Best Subway in the area, always a great sandwich!
Tasty and delicious, excellent service and customer appreciation!
Quite possibly the worst subway we have ever been to. We hate going here, but fast food options are very limited in Goochland. The owner seems to be always working and she gives off the impression that she doesn't care.
Atmosphere: 2
Food: 3
Service: 1
The lady who owns or manages this place is so rude. This franchise NEVER accepts online coupons or participates in promotions. They also NEVER have any of the new items subway is promoting in stock. All around the worst subway I’ve ever been to which sucks because I generally love subway and this location is the closest to me. For real if you’re craving a sandwich, go next door to food lion and get the ingredients to make one yourself because this place sucks.
Atmosphere: 1
Food: 2
Service: 1
Vegetarian options: Old vegetables
Recommended dishes: Steak & Cheese
When I tell you do not go here I mean it! I ordered dinner for my kids one night. It was all the money I had. I ordered it online with over an he left till closing. I sat for a few mins then saw the lady that owns this come to the front door and lock it: I immediately called and said that I ordered online ahead of time said she didn't have any online orders and I told her that was all the money I had for dinner for my kids. She said well I don't know what to tell you about that and hung up the phone. Worst ran business I have ever seen
Atmosphere: 1
Food: 3
Service: 1
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