I’m writing to share feedback about an experience I had at one of your subway locations earlier today at 12:56 PM Sunday, December 15. I came to purchase a sandwich, but unfortunately the interaction with employee assisting me was very unpleasant. The young lady who served me had a noticeably poor attitude and was unprofessional throughout the interaction as a customer I expect basic courtesy and respect and this experience was disappointing enough that I lost my appetite and chose not to continue my order. I’m sharing this not to cause trouble but to bring awareness so it can be addressed through coaching or additional training customer service plays a big role in the overall subway experience and I hope this feedback helps improve future interactions.
Atmosphere: 2
Food: 3
Service: 1
Ashley Michael
Jenna, Greyson and Alex are always friendly and professional. Fast service.
Atmosphere: 5
Food: 5
Service: 5
Sheldon O'Roark
I ordered a 12 inch sub and two 20oz soda's for delivery. When the delivery arrived all three items we're in the same small paper bag. The sub wasn't even warm anymore from being in contact with two cold sodas, and it was mashed so severely that the ingredients of the sub were mostly on the outside of the bread. What I unwrapped was a cold mess. And of course there were no napkins. I don't expect employees to be rocket scientists but, it's only common sense not to put hot and cold items in the same bag.
Food: 1
Service: 1
Tammie Mirkay
Friendly helpful staff. Made our subs as we asked. Fast and efficient 😊
Atmosphere: 4
Food: 4
Service: 4
Dominic Blackwell
absolutely amazing sandwich. there was a lady and a guy working today and they were both very nice.
Atmosphere: 5
Food: 5
Service: 5
Ilana Newton
Ordered online and it took a very long time and I was very upset to find a long brown hair in my sandwich.
Atmosphere: 1
Food: 1
Service: 2
virginia shifflett
Another customer had the whole aisle block with her cart but food and service was great
Atmosphere: 3
Food: 4
Service: 4
Gameclip Zone
Not the stores fault but Buffalo Chicken Sub is gone 😔. Can't go to Subway now
Food: 1
Y H
The food was good, the vegetables were cut perfect for sandwiches… The two employees were friendly and prepared our orders as we requested.
Atmosphere: 4
Food: 5
Service: 5
Mallory Goings
I placed an online order to pick up. I walked in and my order was not on the shelf so I proceeded to wait. One of the employees handed me a random sub that I noticed was toasted and I did not order mine to be that way. When I brought it to the employees attention she was very rude and snapped at me showing me the receipt where it says toasted, this would've been fine, had that order been mine, but it was not. I told the employee that I did an online order but she said it must've not gone through, I tried to explain that I paid for it but she just walked away. On top of all of that, there was a group of other employees huddled behind the counter cursing and talking about two customers that had just walked out. I never got my order that I paid for and am just plain disappointed.
Wonderful service! I check it out every couple year and get what I want. Nice location. Great feel.
Atmosphere: 5
Food: 5
Service: 5
Andrew Aryal
Terrible portions on the beef
Atmosphere: 2
Food: 1
Service: 5
Kalissa Wampler
My friend and I had an amazing experience with Dyllon today at Subway! He did an excellent job at taking care of all the other customers before us in a timely manner! He was also very respectful! Good job Subway for acquiring such an excellent employee!
Atmosphere: 5
Food: 5
Service: 5
Eric M Griffin
Fast service. Clean.
Atmosphere: 4
Food: 5
Service: 5
Andre Holland
Love the service was sold an egg for sandwich way after breakfast hours.
Concern – in-store experience
I’m writing to share feedback about an experience I had at one of your subway locations earlier today at 12:56 PM Sunday, December 15. I came to purchase a sandwich, but unfortunately the interaction with employee assisting me was very unpleasant. The young lady who served me had a noticeably poor attitude and was unprofessional throughout the interaction as a customer I expect basic courtesy and respect and this experience was disappointing enough that I lost my appetite and chose not to continue my order. I’m sharing this not to cause trouble but to bring awareness so it can be addressed through coaching or additional training customer service plays a big role in the overall subway experience and I hope this feedback helps improve future interactions.
Atmosphere: 2
Food: 3
Service: 1
Jenna, Greyson and Alex are always friendly and professional. Fast service.
Atmosphere: 5
Food: 5
Service: 5
I ordered a 12 inch sub and two 20oz soda's for delivery. When the delivery arrived all three items we're in the same small paper bag. The sub wasn't even warm anymore from being in contact with two cold sodas, and it was mashed so severely that the ingredients of the sub were mostly on the outside of the bread. What I unwrapped was a cold mess. And of course there were no napkins. I don't expect employees to be rocket scientists but, it's only common sense not to put hot and cold items in the same bag.
Food: 1
Service: 1
Friendly helpful staff. Made our subs as we asked. Fast and efficient 😊
Atmosphere: 4
Food: 4
Service: 4
absolutely amazing sandwich. there was a lady and a guy working today and they were both very nice.
Atmosphere: 5
Food: 5
Service: 5
Ordered online and it took a very long time and I was very upset to find a long brown hair in my sandwich.
Atmosphere: 1
Food: 1
Service: 2
Another customer had the whole aisle block with her cart but food and service was great
Atmosphere: 3
Food: 4
Service: 4
Not the stores fault but Buffalo Chicken Sub is gone 😔. Can't go to Subway now
Food: 1
The food was good, the vegetables were cut perfect for sandwiches… The two employees were friendly and prepared our orders as we requested.
Atmosphere: 4
Food: 5
Service: 5
I placed an online order to pick up. I walked in and my order was not on the shelf so I proceeded to wait. One of the employees handed me a random sub that I noticed was toasted and I did not order mine to be that way. When I brought it to the employees attention she was very rude and snapped at me showing me the receipt where it says toasted, this would've been fine, had that order been mine, but it was not. I told the employee that I did an online order but she said it must've not gone through, I tried to explain that I paid for it but she just walked away. On top of all of that, there was a group of other employees huddled behind the counter cursing and talking about two customers that had just walked out. I never got my order that I paid for and am just plain disappointed.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Wonderful service! I check it out every couple year and get what I want. Nice location. Great feel.
Atmosphere: 5
Food: 5
Service: 5
Terrible portions on the beef
Atmosphere: 2
Food: 1
Service: 5
My friend and I had an amazing experience with Dyllon today at Subway! He did an excellent job at taking care of all the other customers before us in a timely manner! He was also very respectful! Good job Subway for acquiring such an excellent employee!
Atmosphere: 5
Food: 5
Service: 5
Fast service. Clean.
Atmosphere: 4
Food: 5
Service: 5
Love the service was sold an egg for sandwich way after breakfast hours.
Atmosphere: 4
Food: 4
Service: 4
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