6:30 p.m 3.8.24 best service in a while from this store. The gentleman working the drive thru is a keeper. Usually have rufe staff. But not tonight yall. God job! Kindness goes a long way!
Atmosphere: 5
Food: 5
Service: 5
Michelle Crouse
Very slow even whenIt was basically empty.
Food: 4
Service: 1
My Email
I’m from Indiana/Kentucky, and I have been to many taco bell’s in that area. I have never gotten food as good as I got here in Virginia! They LOADED my 3 cheese flatbread melts. I used to have to order at least 4 because the ones I’ve been to skimp out on the meat. Taco bell hillsville, please keep doing what you’re doing. I have never enjoyed a meal from you all as much as I did today. Thank you.update:yeah they suck just like every other taco bell. i’m done giving yall a chance. i asked for the same thing my 3 flatbread melts, i got maybe 4 pieces of chicken on each it was pitiful. i asked for light chipotle sauce and there was so much sauce on each they each soaked up an entire napkin to get off and i still couldn’t eat it. ridiculous. not worth the money ill make it at home
Atmosphere: 1
Food: 1
Service: 5
Elizabeth G
We had the sweetest drive thru lady I've ever had in a fast food restaurant. I wish we had gotten her name.
Atmosphere: 4
Food: 4
Service: 5
Anna Spencer
Prices to
Atmosphere: 3
Food: 2
Service: 5
Elijah Cornwell
Taco bell mid, if they brought back shredded chicken burrito back at five star but no
Atmosphere: 3
Food: 3
Service: 3
Danny L
I was here at lunchtime, Torrey stood out because she went out of her way to make sure customers were taken care of as she was cleaning and stocking until the last second of her shift. I've been here before and she has always been diligent in her duties. I hope she is recognized by whoever signs her check. In fairness to her coworkers, everyone was "all hands on deck".
It is more often than not when we come through the drive-thru at this place we encounter an employee at the window who has an attitude or is very rude. They must hate working at this place. Is incredibly obvious that many of the employees working at this location do not like what they do and more than likely that trickles down from the top. It is very frequent that they get the orders wrong. More often than not actually. The inside of the restaurant as usually clean but that does not make up for the attitudes given to the customer starting at the drive-thru order menu. We have actually stopped going to this location since our last visit and began visiting other Taco Bell locations instead. This is the only location where we've had to deal with the rude and disrespectful staff members. They don't necessarily have to say anything out of the way it's all in the tone of their voice and their body language. Customer service training should be issued to employees every 3 to 6 months to make sure that they remember how to properly serve customers.
Atmosphere: 4
Food: 4
Service: 3
Randy Ogle
Got my order and when I got home I was missing 3 Doritos supreme tacos, didn't want to go back because I had a sleepy 2 year old. They need to recheck the order before handing it out to the customer to avoid them mistakes in the
Atmosphere: 5
Food: 5
Service: 2
Samantha Anderson
I just got home and went to get my food and we had a nacho fry box,soft taco and a large nacho fry. But when I got home it was missing half of the large fry and they were undercooked , the Chellupa was all lettuce with like two small pieces of cut up chicken and I didn't even have the taco at all. I don't know how the orders are checked but you may need to have a 2nd person look at it before it goes out missing things.
Food: 2
Service: 1
Kenneth Southern (AmadeuxAWG)
As far as a Taco Bell is concerned this one was one of our better experiences. Ordered online, drive through was really fast, food was hot, and actually correct!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Taco, Chalupa Supreme
Gary Bowman
We found a hair in our food so that pretty much ruined the meal.
Staff was giving out wrong orders and forgot about my order. Waited over 20
Atmosphere: 2
Food: 1
Service: 1
3rd time i have ordered food through the app either the food has the wtong stuff on it or i dont get items or correct food.
Best Taco Bell I've ever been to, fast service and great food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco, Burrito Supreme, Wrap, Ground Beef Burrito, Breakfast Burrito, Salads, Black Beans, Chalupa Supreme, Quesadilla, Hash Brown, Nachos, Gulab Jamun, Breakfast Salsa, Guacamole, Soft Taco, Bean Burrito, Mexican Pizza, Power Menu Burrito, Chicken Quesadilla, Taco Supreme
6:30 p.m 3.8.24 best service in a while from this store. The gentleman working the drive thru is a keeper. Usually have rufe staff. But not tonight yall. God job! Kindness goes a long way!
Atmosphere: 5
Food: 5
Service: 5
Very slow even whenIt was basically empty.
Food: 4
Service: 1
I’m from Indiana/Kentucky, and I have been to many taco bell’s in that area. I have never gotten food as good as I got here in Virginia! They LOADED my 3 cheese flatbread melts. I used to have to order at least 4 because the ones I’ve been to skimp out on the meat. Taco bell hillsville, please keep doing what you’re doing. I have never enjoyed a meal from you all as much as I did today. Thank you.update:yeah they suck just like every other taco bell. i’m done giving yall a chance. i asked for the same thing my 3 flatbread melts, i got maybe 4 pieces of chicken on each it was pitiful. i asked for light chipotle sauce and there was so much sauce on each they each soaked up an entire napkin to get off and i still couldn’t eat it. ridiculous. not worth the money ill make it at home
Atmosphere: 1
Food: 1
Service: 5
We had the sweetest drive thru lady I've ever had in a fast food restaurant. I wish we had gotten her name.
Atmosphere: 4
Food: 4
Service: 5
Prices to
Atmosphere: 3
Food: 2
Service: 5
Taco bell mid, if they brought back shredded chicken burrito back at five star but no
Atmosphere: 3
Food: 3
Service: 3
I was here at lunchtime, Torrey stood out because she went out of her way to make sure customers were taken care of as she was cleaning and stocking until the last second of her shift. I've been here before and she has always been diligent in her duties. I hope she is recognized by whoever signs her check. In fairness to her coworkers, everyone was "all hands on deck".
Restaurantji Recommends
It is more often than not when we come through the drive-thru at this place we encounter an employee at the window who has an attitude or is very rude. They must hate working at this place. Is incredibly obvious that many of the employees working at this location do not like what they do and more than likely that trickles down from the top. It is very frequent that they get the orders wrong. More often than not actually. The inside of the restaurant as usually clean but that does not make up for the attitudes given to the customer starting at the drive-thru order menu. We have actually stopped going to this location since our last visit and began visiting other Taco Bell locations instead. This is the only location where we've had to deal with the rude and disrespectful staff members. They don't necessarily have to say anything out of the way it's all in the tone of their voice and their body language. Customer service training should be issued to employees every 3 to 6 months to make sure that they remember how to properly serve customers.
Atmosphere: 4
Food: 4
Service: 3
Got my order and when I got home I was missing 3 Doritos supreme tacos, didn't want to go back because I had a sleepy 2 year old. They need to recheck the order before handing it out to the customer to avoid them mistakes in the
Atmosphere: 5
Food: 5
Service: 2
I just got home and went to get my food and we had a nacho fry box,soft taco and a large nacho fry. But when I got home it was missing half of the large fry and they were undercooked , the Chellupa was all lettuce with like two small pieces of cut up chicken and I didn't even have the taco at all. I don't know how the orders are checked but you may need to have a 2nd person look at it before it goes out missing things.
Food: 2
Service: 1
As far as a Taco Bell is concerned this one was one of our better experiences. Ordered online, drive through was really fast, food was hot, and actually correct!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Taco, Chalupa Supreme
We found a hair in our food so that pretty much ruined the meal.
Atmosphere: 3
Food: 1
Service: 3