The language barrier was ridiculous. This new management has ruined my favorite donut place.
Kerry Grandison-An
Jessie was super polite! He is an awesome person and he put a smile on our faces today.
glen bartley
This place has really went downhill lately. This morning they didn't have any if the doughnuts were have been getting for years. Also I had to drive around to the window and turn my car off so I could hear the boy taking my order. He was basically whispering. I said what? Pardon I can't hear you? This is for all people! When someone says what or huh or they just cant hear what your saying that means ----- SAY IT LOUDER! DO NOT REPEAT AT THE SAME LEVEL. IF I CANT HEAR YOU THE FIRST TIME IM NOT GOING TO HEAR THE SECOND TIME IF ITS AT THE SAME LEVEL!!!!!
Faith C
Great Dunkin location to stop at. It was clean and their merch selection was out of this world!
We were passing through and my husband had to stop for an iced coffee. Service was quick. The baristas were so friendly. And it was made perfectly.
Thanks for a great experience!
Kenya McRae
Two scoops for $8.19. I was told that the 2 scoops are kiddie scoops. Too small for too much!
David Sullins
This place has gotten to be terrible. They have always been slow, but it's ridiculous now. They are slow and rude. I spent five minutes at the window waiting. My order was right there but the guy kept taking and making more orders for people behind me. When he finally pulled his head out and have me the food, it was cold from sitting on the counter all that time. No apology. Just toss the food and you are in your way.
Atmosphere: 2
Food: 4
Service: 1
Heather L
This used to be our Sunday donut place. We've been going for years! After the new management has taken over, we will be going elsewhere. I tried to give them a chance multiple times, and each one was awful. The coffee is never made right and tastes like dirt water. Guess we need to find another donut place.
Atmosphere: 1
Food: 1
Service: 1
Taylor D
New management SUCKS! I will be taking my business elsewhere, new employees do not speak English and will try to argue with you about your order when they make a mistake. Then I had to basically argue with the manager to get a receipt showing my refund when they charged me for food I didn’t order. Extremely rude staff, extremely unprofessional. Do not waste your time/money at this location.
Atmosphere: 1
Food: 1
Service: 1
Araceli Calderon
Very nice and clean area, staff not friendly at all 😜😜.
Atmosphere: 5
Food: 5
Service: 5
Skylar Cobos
Just had an awful experience here. Ordered a regular cookie butter cold brew. Was handed a holiday cookie latte with almond milk, all these extra syrups, something obviously NOT a cookie butter cold brew. When we politely tried to explain this wasn’t what we ordered he seriously just kept arguing with us that it was the right drink, even after we showed him the label and explained we didn’t get any of this. I’ve never had someone argue with me so much over something that is so obviously not correct. We won’t be back.
My wife ordered one drink- regular cookie butter cold brew with no modifiers or anything crazy, and got the incorrect drink after it taking quite some time. When we told him it wasn't the right drink, literally showed him the label that said it was a latte with almond milk and all these extras added to it and he seriously argued with us not once but TWICE when we tried to hand it back. We won't be back
Atmosphere: 3
Food: 3
Service: 1
Sherry Boggs Eller
New management has royally screwed up the KG store. Worst service. Popular donuts aren't available. And if you're going to have someone working the drive-thru, maybe have them be able to speak English clearly. I couldn't understand 1 one of the lady working the drive-thru. Had to go inside and they didn't even have half of the donut selection that previous managers kept stocked. Not going to waste my time going there anymore.
Atmosphere: 1
Food: 1
Service: 1
Laura Gibson
Stood at the register for over 10 minutes and no addressed me or asked what I needed. I then placed the order online, the other 2 customers left and I had to ask about my mobile order after the fact. Terrible customer service.
Service: 1
Melanie Guidry
The new manager and staff are impatient, rude and has minimum comprehension of a simple given order.
Jake W
Horrible, would give 0 stars if I could. Apparently fired the existing staff and replaced with helpless and unhelpful rude employees. We’ve had multiple terrible experiences. They Accepted our mobile order then couldn’t fulfill it but refused to refund our money…What a joke, better off going anywhere else.
The language barrier was ridiculous. This new management has ruined my favorite donut place.
Jessie was super polite! He is an awesome person and he put a smile on our faces today.
This place has really went downhill lately. This morning they didn't have any if the doughnuts were have been getting for years. Also I had to drive around to the window and turn my car off so I could hear the boy taking my order. He was basically whispering. I said what? Pardon I can't hear you?
This is for all people! When someone says what or huh or they just cant hear what your saying that means ----- SAY IT LOUDER! DO NOT REPEAT AT THE SAME LEVEL. IF I CANT HEAR YOU THE FIRST TIME IM NOT GOING TO HEAR THE SECOND TIME IF ITS AT THE SAME LEVEL!!!!!
Great Dunkin location to stop at. It was clean and their merch selection was out of this world!
We were passing through and my husband had to stop for an iced coffee. Service was quick. The baristas were so friendly. And it was made perfectly.
Thanks for a great experience!
Two scoops for $8.19. I was told that the 2 scoops are kiddie scoops. Too small for too much!
This place has gotten to be terrible. They have always been slow, but it's ridiculous now. They are slow and rude. I spent five minutes at the window waiting. My order was right there but the guy kept taking and making more orders for people behind me. When he finally pulled his head out and have me the food, it was cold from sitting on the counter all that time. No apology. Just toss the food and you are in your way.
Atmosphere: 2
Food: 4
Service: 1
This used to be our Sunday donut place. We've been going for years! After the new management has taken over, we will be going elsewhere. I tried to give them a chance multiple times, and each one was awful. The coffee is never made right and tastes like dirt water. Guess we need to find another donut place.
Atmosphere: 1
Food: 1
Service: 1
New management SUCKS! I will be taking my business elsewhere, new employees do not speak English and will try to argue with you about your order when they make a mistake. Then I had to basically argue with the manager to get a receipt showing my refund when they charged me for food I didn’t order. Extremely rude staff, extremely unprofessional. Do not waste your time/money at this location.
Atmosphere: 1
Food: 1
Service: 1
Very nice and clean area, staff not friendly at all 😜😜.
Atmosphere: 5
Food: 5
Service: 5
Just had an awful experience here. Ordered a regular cookie butter cold brew. Was handed a holiday cookie latte with almond milk, all these extra syrups, something obviously NOT a cookie butter cold brew. When we politely tried to explain this wasn’t what we ordered he seriously just kept arguing with us that it was the right drink, even after we showed him the label and explained we didn’t get any of this. I’ve never had someone argue with me so much over something that is so obviously not correct. We won’t be back.
Atmosphere: 3
Food: 2
Service: 1
Restaurantji Recommends
My wife ordered one drink- regular cookie butter cold brew with no modifiers or anything crazy, and got the incorrect drink after it taking quite some time. When we told him it wasn't the right drink, literally showed him the label that said it was a latte with almond milk and all these extras added to it and he seriously argued with us not once but TWICE when we tried to hand it back. We won't be back
Atmosphere: 3
Food: 3
Service: 1
New management has royally screwed up the KG store. Worst service. Popular donuts aren't available. And if you're going to have someone working the drive-thru, maybe have them be able to speak English clearly. I couldn't understand 1 one of the lady working the drive-thru. Had to go inside and they didn't even have half of the donut selection that previous managers kept stocked. Not going to waste my time going there anymore.
Atmosphere: 1
Food: 1
Service: 1
Stood at the register for over 10 minutes and no addressed me or asked what I needed. I then placed the order online, the other 2 customers left and I had to ask about my mobile order after the fact. Terrible customer service.
Service: 1
The new manager and staff are impatient, rude and has minimum comprehension of a simple given order.
Horrible, would give 0 stars if I could. Apparently fired the existing staff and replaced with helpless and unhelpful rude employees. We’ve had multiple terrible experiences. They Accepted our mobile order then couldn’t fulfill it but refused to refund our money…What a joke, better off going anywhere else.
Atmosphere: 1
Food: 1
Service: 1
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