Ask for a iced coffee with cream, sugar and mocha. The coffee had no sugar no mocha when I asked for him to add mocha he said it's in it. No it wasn't!! I'm tired of paying for something to have the person who is getting paid to do this job to be rude
Food: 4
Service: 2
Linda Abbtt
Great place
Atmosphere: 5
Food: 5
Service: 5
Joni Shenski
I went to this Dunkin’ recently specifically for the Cookie Butter Cloud Latte and made sure to repeat my order several times at the speaker. When I got to the window, they handed me just the regular Cookie Butter Latte. I asked about the cold foam, and the man at the window told me it doesn’t come with it. I pulled it up on my phone to show that it does, and he said, “Oh, that’s for the Cloud Latte.” I told him that’s exactly what I ordered, but he said the other person didn’t ring it up that way. I ended up having to pay an extra $1.31 for something I had already clearly ordered. Mistakes happen, but it was frustrating that I had to correct the staff and still pay extra for their error. A little more attention and better communication at the drive-thru would make a big difference.
Kristi Murphy
Needs improvement...1/3 experiences are good last month
Food: 3
Service: 3
Ashley
This place sucks as of lately. I keep going back hoping for redemption. But more times than not, my coffee is made wrong. Its either too milky, too sweet, or just bitter.
Atmosphere: 2
Service: 1
Linda Bagwell
Absolute terrible service over the last few months. Drinks missing Chia tea, espresso, coldfoam on top when it says it on the sticker. The floors inside are always dirty. The cashier's don't even talk to you when you come up to the window. The open the window and stare at you. New owners need to get this under control. It would be nice to have more options in the area for donuts and coffee so we didn't have to go here in a pinch.
Atmosphere: 1
Food: 1
Service: 1
S Bukowski
Untentative staff and we've often had issues with them getting the order right (and not because we had complex orders, like getting completely wrong donuts when ordering a half dozen or less).
Atmosphere: 3
Food: 3
Service: 3
Conor Terry
Clean, quick service, hashbrowns cooked well, and they actually mixed my coffee and flavor together too.
Randall Kresge
Good ice cream. Lots of choices.
Atmosphere: 4
Food: 4
Service: 4
Kristine “Stay_Strong”
Friendly staff. Very helpful young gentleman stopped and refilled the ladies room toilet paper roll that was out. Very clean bathroom.
No waffle cones at this location despite the wall sign. No BAskins &R on the phone only the pictures here. Hint hint See picture of the waffle cone for the amount of ice cream you get. No complaints at other B&R.
Atmosphere: 4
Food: 2
Service: 1
jazmine lumpkin
I’ve always been a Dunkin girl, every once in a while I’ll visit this one on my days off. Idk what has happened but the service has gotten worse. Every time I go my order is never correct. Whether it’s a basic latte with swirls or a cappuccino. Today I went because I wanted to try the Oreo cappuccino blast, I placed a mobile order only to be given a basic frozen cappuccino. If I pay extra for the specialty drinks why am I still getting handed a basic drink.
joseph harrison
The language barrier was ridiculous. This new management has ruined my favorite donut place.
Atmosphere: 1
Food: 1
Service: 1
Kerry Grandison-An
Jessie was super polite! He is an awesome person and he put a smile on our faces today.
glen bartley
This place has really went downhill lately. This morning they didn't have any if the doughnuts were have been getting for years. Also I had to drive around to the window and turn my car off so I could hear the boy taking my order. He was basically whispering. I said what? Pardon I can't hear you? This is for all people! When someone says what or huh or they just cant hear what your saying that means ----- SAY IT LOUDER! DO NOT REPEAT AT THE SAME LEVEL. IF I CANT HEAR YOU THE FIRST TIME IM NOT GOING TO HEAR THE SECOND TIME IF ITS AT THE SAME LEVEL!!!!!
Ask for a iced coffee with cream, sugar and mocha. The coffee had no sugar no mocha when I asked for him to add mocha he said it's in it. No it wasn't!! I'm tired of paying for something to have the person who is getting paid to do this job to be rude
Food: 4
Service: 2
Great place
Atmosphere: 5
Food: 5
Service: 5
I went to this Dunkin’ recently specifically for the Cookie Butter Cloud Latte and made sure to repeat my order several times at the speaker. When I got to the window, they handed me just the regular Cookie Butter Latte. I asked about the cold foam, and the man at the window told me it doesn’t come with it. I pulled it up on my phone to show that it does, and he said, “Oh, that’s for the Cloud Latte.” I told him that’s exactly what I ordered, but he said the other person didn’t ring it up that way.
I ended up having to pay an extra $1.31 for something I had already clearly ordered. Mistakes happen, but it was frustrating that I had to correct the staff and still pay extra for their error. A little more attention and better communication at the drive-thru would make a big difference.
Needs improvement...1/3 experiences are good last month
Food: 3
Service: 3
This place sucks as of lately. I keep going back hoping for redemption. But more times than not, my coffee is made wrong. Its either too milky, too sweet, or just bitter.
Atmosphere: 2
Service: 1
Absolute terrible service over the last few months. Drinks missing Chia tea, espresso, coldfoam on top when it says it on the sticker. The floors inside are always dirty. The cashier's don't even talk to you when you come up to the window. The open the window and stare at you. New owners need to get this under control. It would be nice to have more options in the area for donuts and coffee so we didn't have to go here in a pinch.
Atmosphere: 1
Food: 1
Service: 1
Untentative staff and we've often had issues with them getting the order right (and not because we had complex orders, like getting completely wrong donuts when ordering a half dozen or less).
Atmosphere: 3
Food: 3
Service: 3
Clean, quick service, hashbrowns cooked well, and they actually mixed my coffee and flavor together too.
Good ice cream. Lots of choices.
Atmosphere: 4
Food: 4
Service: 4
Friendly staff. Very helpful young gentleman stopped and refilled the ladies room toilet paper roll that was out. Very clean bathroom.
Atmosphere: 5
Food: 4
Service: 4
Restaurantji Recommends
No waffle cones at this location despite the wall sign. No BAskins &R on the phone only the pictures here. Hint hint See picture of the waffle cone for the amount of ice cream you get. No complaints at other B&R.
Atmosphere: 4
Food: 2
Service: 1
I’ve always been a Dunkin girl, every once in a while I’ll visit this one on my days off. Idk what has happened but the service has gotten worse. Every time I go my order is never correct. Whether it’s a basic latte with swirls or a cappuccino. Today I went because I wanted to try the Oreo cappuccino blast, I placed a mobile order only to be given a basic frozen cappuccino. If I pay extra for the specialty drinks why am I still getting handed a basic drink.
The language barrier was ridiculous. This new management has ruined my favorite donut place.
Atmosphere: 1
Food: 1
Service: 1
Jessie was super polite! He is an awesome person and he put a smile on our faces today.
This place has really went downhill lately. This morning they didn't have any if the doughnuts were have been getting for years. Also I had to drive around to the window and turn my car off so I could hear the boy taking my order. He was basically whispering. I said what? Pardon I can't hear you?
This is for all people! When someone says what or huh or they just cant hear what your saying that means ----- SAY IT LOUDER! DO NOT REPEAT AT THE SAME LEVEL. IF I CANT HEAR YOU THE FIRST TIME IM NOT GOING TO HEAR THE SECOND TIME IF ITS AT THE SAME LEVEL!!!!!
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