Service is ok. My only issue is when I order my motz sticks I dont get my marina sauce and I especially do not recieve the included sauce when I order extra sauce. Tried to talk to them about it and they kept saying idk what to say about it. I'm so disappointed that I have to harass people to get what I ordered or to even point out the same female in window has done this to me each time. And I hate when the run from the window and ignore you like the first time this happened, at least this time she didn't ignore me and I got what I ordered for after having to kind of argue with her a bit I did my best not to be rude and to be patient and they brushed me off completely and just don't care. It's not my experience with all of the staff but a few of them making service mid.
Small edit, looked at my receipt and found that they charged my extra sauces under the motz sticks so the lady just thought it was a substitute and the young man who took my order is at fault not her. Why he would put it for my meal that I ordered with the motz sticks is beyond me but I recommend being very specific to get what you ordered at this location.
Atmosphere: 1
Food: 3
Service: 1
Kel
Stood in line for fifteen minutes employees in the store ignored everyone in the line until they all left
Atmosphere: 1
Food: 1
Service: 1
Naa Ayorkor
Worst customer service this is the second time he told me he is gona be rude always I will post a video manager work on your stuff it’s trash
Al Hernane
Trash service horrible communication. You’ll sit there explaining your order and they’ll still manage to get it wrong. You can only go here for the small hour window of lunch besides that it’s cold and soggy. Sucks it’s the only one in my vicinity.
Atmosphere: 3
Food: 2
Service: 1
Eboni Ware
Worst experience ever. The food here has always been decent but this time it was worst. But what made me leave 1 star is the terrible customer service. I’m not sure if i came at a busy time or what but I came to grab something quick for my kids and I. While trying to get my kids order situated the person taking the order seemed to be in a rush and kept asking me was I ready mind you no one was behind me and he heard me getting my kids orders together. I got their 5 duo confused which was on me but once i understood i asked for a burger and fried for each and bc i have picky eater kids asked if no onions or pickles be on either sandwich . I got their whopper. I was asked if we wanted cheese on all sandwiches which i said yes and also got my kids and I each a cookie. I had to repeat the order a few times but after that I thought they understood.I paid for the food and then when i got my food noticed they missed a drink. The manager claim they didn’t and made me pay for a third. I asked for sauce and he tried to charge for that as well. I parked and noticed they left the topping on my kids sandwiches and forgot the cheese on all of our sandwiches, plus only have us 2 cookies. I had a long day and didn’t feel like going back in line to deal with the ride manager would help any just cause more frustration and we were all hungry so we just ate it and my kids removed their toppings. But this was the worst experience i have had at a fast food spot and that is saying alot. This location needs new management. The other 1 star reviews will attest to that as well.
Atmosphere: 1
Food: 1
Service: 1
Kdog0813 q
Walked in at 7:45pm and two employees were leaning against a wall talking. They looked at me like I was bothering them by patronizing their workplace. They then moved behind some equipment and continued their conversation. I left without being waited on. They probably did me a favor as the food is always subpar at this location and when the manager is present he is usually yelling at the staff.
Atmosphere: 1
Service: 1
Abdlaleem Hussain Abdlaleem Hussain Bik
Love their food especially the burger 🍔
Atmosphere: 4
Food: 5
Service: 4
James Williams
It was 6 in the morning and there was no manager to attend the drive thru, only a girl working in the kitchen. People who come late like that should be fired.
Atmosphere: 1
Food: 1
Service: 1
Gary Simpson
Food served fast and fresh from a friendly staff. Restaurant is clean and great for people of all sizes.
So idk his name, should've looked at his name tag but he was a short, hispanic guy with an afro. I pay and he gives me a weird vibe as he just stares at me...When I finally get my food, he stares some more, felt he wasn't going to say anything like "have a nice day", and I was right...So I also looked at him weird and didn't say anything back like thank you or anything because nobody is about to make me look like a fool. My point is, hire people who aren't so goddamn rude and have some simple freaking manners. These kids today have no manners whatsoever. Stop hiring people who aren't people persons in customer service...This is why so many people complain and are called "karens" for rightfully complaining about rude service....LEGITIMATE complaints get a bad rep because people think every complaint is being a "karen" but in reality, a lot of employees now take advantage of this narrative and treat customers very poorly....This guy needs to stick to making fries and not where the drive thru is..Rude....and possibly a psychopath with how he looked at me..
Atmosphere: 1
Food: 1
Service: 1
JuHwang
The manager was rude and kept yelling/belittling at his employees. He also wasn’t good at customer service either
Atmosphere: 1
Food: 1
Service: 1
Toni Massing
Quick, always good!
Atmosphere: 5
Food: 5
Service: 5
Paul Miller
Owners won't fix the Ac, the workers have to work in a very hot building. Can you imagine the cooks swetting on the food as they cook?1
Atmosphere: 1
Food: 1
Service: 1
Chase Andrasz
No Air Conditioning in the building workers don’t want you to eat inside
Service is ok. My only issue is when I order my motz sticks I dont get my marina sauce and I especially do not recieve the included sauce when I order extra sauce. Tried to talk to them about it and they kept saying idk what to say about it. I'm so disappointed that I have to harass people to get what I ordered or to even point out the same female in window has done this to me each time. And I hate when the run from the window and ignore you like the first time this happened, at least this time she didn't ignore me and I got what I ordered for after having to kind of argue with her a bit I did my best not to be rude and to be patient and they brushed me off completely and just don't care. It's not my experience with all of the staff but a few of them making service mid.
Small edit, looked at my receipt and found that they charged my extra sauces under the motz sticks so the lady just thought it was a substitute and the young man who took my order is at fault not her. Why he would put it for my meal that I ordered with the motz sticks is beyond me but I recommend being very specific to get what you ordered at this location.
Atmosphere: 1
Food: 3
Service: 1
Stood in line for fifteen minutes employees in the store ignored everyone in the line until they all left
Atmosphere: 1
Food: 1
Service: 1
Worst customer service this is the second time he told me he is gona be rude always I will post a video manager work on your stuff it’s trash
Trash service horrible communication. You’ll sit there explaining your order and they’ll still manage to get it wrong. You can only go here for the small hour window of lunch besides that it’s cold and soggy. Sucks it’s the only one in my vicinity.
Atmosphere: 3
Food: 2
Service: 1
Worst experience ever. The food here has always been decent but this time it was worst. But what made me leave 1 star is the terrible customer service. I’m not sure if i came at a busy time or what but I came to grab something quick for my kids and I. While trying to get my kids order situated the person taking the order seemed to be in a rush and kept asking me was I ready mind you no one was behind me and he heard me getting my kids orders together. I got their 5 duo confused which was on me but once i understood i asked for a burger and fried for each and bc i have picky eater kids asked if no onions or pickles be on either sandwich . I got their whopper. I was asked if we wanted cheese on all sandwiches which i said yes and also got my kids and I each a cookie. I had to repeat the order a few times but after that I thought they understood.I paid for the food and then when i got my food noticed they missed a drink. The manager claim they didn’t and made me pay for a third. I asked for sauce and he tried to charge for that as well. I parked and noticed they left the topping on my kids sandwiches and forgot the cheese on all of our sandwiches, plus only have us 2 cookies. I had a long day and didn’t feel like going back in line to deal with the ride manager would help any just cause more frustration and we were all hungry so we just ate it and my kids removed their toppings. But this was the worst experience i have had at a fast food spot and that is saying alot. This location needs new management. The other 1 star reviews will attest to that as well.
Atmosphere: 1
Food: 1
Service: 1
Walked in at 7:45pm and two employees were leaning against a wall talking. They looked at me like I was bothering them by patronizing their workplace. They then moved behind some equipment and continued their conversation. I left without being waited on. They probably did me a favor as the food is always subpar at this location and when the manager is present he is usually yelling at the staff.
Atmosphere: 1
Service: 1
Love their food especially the burger 🍔
Atmosphere: 4
Food: 5
Service: 4
It was 6 in the morning and there was no manager to attend the drive thru, only a girl working in the kitchen. People who come late like that should be fired.
Atmosphere: 1
Food: 1
Service: 1
Food served fast and fresh from a friendly staff. Restaurant is clean and great for people of all sizes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fries
Need more workers at this particular location.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
So idk his name, should've looked at his name tag but he was a short, hispanic guy with an afro. I pay and he gives me a weird vibe as he just stares at me...When I finally get my food, he stares some more, felt he wasn't going to say anything like "have a nice day", and I was right...So I also looked at him weird and didn't say anything back like thank you or anything because nobody is about to make me look like a fool. My point is, hire people who aren't so goddamn rude and have some simple freaking manners. These kids today have no manners whatsoever. Stop hiring people who aren't people persons in customer service...This is why so many people complain and are called "karens" for rightfully complaining about rude service....LEGITIMATE complaints get a bad rep because people think every complaint is being a "karen" but in reality, a lot of employees now take advantage of this narrative and treat customers very poorly....This guy needs to stick to making fries and not where the drive thru is..Rude....and possibly a psychopath with how he looked at me..
Atmosphere: 1
Food: 1
Service: 1
The manager was rude and kept yelling/belittling at his employees. He also wasn’t good at customer service either
Atmosphere: 1
Food: 1
Service: 1
Quick, always good!
Atmosphere: 5
Food: 5
Service: 5
Owners won't fix the Ac, the workers have to work in a very hot building. Can you imagine the cooks swetting on the food as they cook?1
Atmosphere: 1
Food: 1
Service: 1
No Air Conditioning in the building workers don’t want you to eat inside
Atmosphere: 1
Food: 2
Service: 1
Loading...