McDonald's

12730 Harbor Dr, Lake Ridge
(703) 491-5563

Recent Reviews

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Ivan Duran

Very good burgers full of juice 😊

Aj Thomas

Got breakfast there, my food was not fresh and the sweet tea was just disgusting. The bathroom (men’s) was not to clean. Maybe they just opened or they are just lazy.

Atmosphere: 3

Food: 2

Service: 3

Sindy H

Never really had a bad experience at this location until this week, I placed an order through the drive through speakers was charged, then when I was handed my order I told the lady I was missing an item, she had said I didn’t order anything then went I suppose to look up my order and said I hadn’t paid for it, like I said I’ve never had a problem at this location so I never really ask for my receipt but I know my usual total, then an old Spanish lady came out literally throwing the receipt in my face and said in Spanish “here you didn’t pay”. Assuming I wanted free food or something I wouldn’t mind ordering again but the attitude they had towards me was disrespectful and disguising. I don’t know if the lady who threw the receipt at me was the manager but if she is she needs to go back to register or something and get training on Customer service.

Atmosphere: 2

Food: 3

Service: 1

Merinesh Gossa

The service was very so bad there were just taking and i orderd large fires and some stuff for take away and they didnt give me my fries. TRUST ME DON’T GO NEAR THAT PLACE!!

Atmosphere: 1

Food: 4

Service: 1

Tim Cory

The Tackicts Mill McDonald's staff is always friendly and they serve the food to you always with a smile.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Chicken Mcnuggets

S0671 Mamba

Nice and clean, friendly workers.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: French Fries, McDonald's Big Mac, Mcrib, Fish Sandwich, Quarter Pounder Hamburger, Mcmuffin, Fish Fillet Sandwich, Mcgriddles, Happy Meal

Allison Ritman

NO HIGH CHAIRS. Hard to manage with a 2 year old that way.

Atmosphere: 3

Food: 5

Service: 5

Byron DJ

It's a rubbish staff they have, they don't take good care of you, they talk to them and as if you were talking to their buttocks because they don't even answer, it even made me sad that an elderly lady was trying to talk to them because she needed a product to consume and they didn't pay any attention to it and when the lady was talking to her she responded very badly, angry, they are rubbish people who are working at this McDonald's, it is a rubbish service that they have, McDonald's should get good employees, not rubbish like the They are there. Regarding my order, I was waiting 15 minutes for them to give me my order.

Atmosphere: 5

Food: 5

Service: 1

Karen Chamblee

Most of the staff are rude including managers there are about 3 people there that are very nice. Curbside can take up to 10 mins and the breakfast English muffins are mostly burnt on edge's. The cheeseburgers are mostly slapped together because I always get it plain. Drive through is always what they take care of first. Inside service is slow to get help.

Atmosphere: 1

Food: 3

Service: 2

Recommended dishes: French Fries, Mcdouble

JDmeing7 Fuku

If McDonald’s is doing a special promotion I GUARANTEE you this McDonald’s won’t have it. Grimace shake comes out. “We don’t have it”. JJK sauce comes out, “we dont have it”. Collectors cup comes out, “We don’t have it”. On top of not having every desert item not available. Also whoever is working the windows orders on 8-16 at 3:00pm, absolutely rude. Gave me old soggy unsalted fries too. I’m not exaggerating any of this.

Atmosphere: 1

Food: 2

Service: 1

Esther Calderon

Bad customer service. They treat customers very rude.

Ronnie Reed

Great ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Mcdouble

Mark Huber

I eat lunch here regularly. Leidy is so polite! I like my fries golden NOT white and definitely not limp (soft.) The front end people are very accommodating for this. Thank you!

I order ALL of my food without salt because of a medical need. Again, they are very accommodating! Thank you!

I can still enjoy McDonald's food.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Quarter Pounder Hamburger, Double Filet-O-Fish

Jessica Huskins

Food wasn't to good, but the people was very nice.

Atmosphere: 4

Food: 3

Service: 4

tsegab dawit

When I placed my order through the drive-through speaker, the employee did not listen carefully and got my order wrong. When I tried to correct the mistake at the payment window, I explained the issue, but instead of correcting the order, the employee charged me extra without adding any additional items.

This incident highlighted a lack of attention to detail and poor customer service. It was frustrating to deal with an incorrect order and an unwarranted extra charge, which should have been easily resolved.
I hope McDonald’s management will take this feedback seriously and work on improving staff training and attentiveness to ensure a better experience for customers in the future.

Atmosphere: 1

Food: 1

Service: 1

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