Chris the new GM at this Lorton location is IMPECCABLE! He is the definition of professional! I was so grateful for his kind demeanor I felt obligated to leave him a review! Thanks again Chris!
Atmosphere: 5
Food: 4
Service: 5
Stephanie Latigona
They delivered 30 minutes late, no communication and no apology. And I ordered 2 hours in advance for a specific delivery time.
Atmosphere: 1
Food: 4
Service: 1
ThinkTwice
Delivery drivers are great but who ever prepares food always messes up the order.
Johana Coreas
The customer service was great and the new manager was very nice!
Atmosphere: 5
Food: 5
Service: 5
Catherine Reich
Chris and Noah were so helpful in getting our large order out promptly - 10 pizzas in 30 min ? They did this while balancing many other orders, and even managed to provide great customer service. Thank you both, you made a very stressful moment (working to feed 20 teenagers) manageable!
Food: 5
Service: 5
Janet Houdersheldt
It's my favorite Place to get Pizza, but tonight I ordered the new cupped pepperoni NY crispy pizza. It came not crispy, grease laying in puddles and terrible tasting. The cheese and grease rolled off when I picked up a slice. I do not recommend purchasing this one and will not again either. I'm a loyal customer and will order again, but just know not pleased at all!
Food: 1
rachel
Tall red haired dude who is the “boss” is as rude as rude gets. Terrible attitude and nasty demeanor. He is usually not like that but today he snapped for no good reason. I hope he gets demoted or moves to another location. I won’t be going back to papa John’s all locations just because of that. I can honestly say that was the worst fast food customer service I’ve ever encountered in my life. Wishing him nothing but the worst. Dude needs Jesus and a couple of mental meds.
Atmosphere: 1
Food: 1
Service: 1
Rafael Escobar
Called at 9:18 to make an order for carryout, and was told only delivery was available. The page said carryout was open until 9:40.... great way to lose business. This was 03-22-24. Never again
Service: 1
Maria Colon
Bad management they will charge you if your pizza wasn't made the right
Atmosphere: 1
Food: 1
Service: 1
Craig Little
When I first started ordering from this store the food and service was great. Throughout the winter the service declined. Delivery drivers would leave my food outside in the cold and not inform us the food was there. I complained about the service and never received a response.After the two very cold meals I stopped ordering for a while. A recent order about 2 weeks ago my pizza was delivered all mangled. Yesterday I made an order online with a requested 8pm delivery. My guests were set to arrive between 7:45 and 8pm. The pizza arrived at 7:23 and once again my friends ate cold pizza.I use to only order from Papa Johns, now most my pizza will be from other places. The lack of service, response and concern through at least 5 bad experiences makes it impossible to keep doing business with this location.
Definitely returning to this location specifically. The GM Tony gave the best recommendation and he was super hospitable. One thing that this location was missing was a manager who cares about the product. I will not need to worry about the quality of the product from this location. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Chloe Bloomfield
Ordered boneless bbq wings… ?
Nick Chambers
Jon's favorite is my favorite pizza they change the name to like 6
Atmosphere: 4
Food: 5
Service: 4
Brett Owens
Best Papa Johns around!!! The manager is top notch!! Always delivered hot fresh and correct.
Atmosphere: 5
Food: 5
Service: 5
Queen Consciousness
Visited the area for official business decided to stop in at this location for pizza. Pizza was cooked fresh and prepared on time.
Chris the new GM at this Lorton location is IMPECCABLE! He is the definition of professional! I was so grateful for his kind demeanor I felt obligated to leave him a review! Thanks again Chris!
Atmosphere: 5
Food: 4
Service: 5
They delivered 30 minutes late, no communication and no apology. And I ordered 2 hours in advance for a specific delivery time.
Atmosphere: 1
Food: 4
Service: 1
Delivery drivers are great but who ever prepares food always messes up the order.
The customer service was great and the new manager was very nice!
Atmosphere: 5
Food: 5
Service: 5
Chris and Noah were so helpful in getting our large order out promptly - 10 pizzas in 30 min ?
They did this while balancing many other orders, and even managed to provide great customer service. Thank you both, you made a very stressful moment (working to feed 20 teenagers) manageable!
Food: 5
Service: 5
It's my favorite Place to get Pizza, but tonight I ordered the new cupped pepperoni NY crispy pizza. It came not crispy, grease laying in puddles and terrible tasting. The cheese and grease rolled off when I picked up a slice. I do not recommend purchasing this one and will not again either. I'm a loyal customer and will order again, but just know not pleased at all!
Food: 1
Tall red haired dude who is the “boss” is as rude as rude gets. Terrible attitude and nasty demeanor. He is usually not like that but today he snapped for no good reason. I hope he gets demoted or moves to another location. I won’t be going back to papa John’s all locations just because of that. I can honestly say that was the worst fast food customer service I’ve ever encountered in my life. Wishing him nothing but the worst. Dude needs Jesus and a couple of mental meds.
Atmosphere: 1
Food: 1
Service: 1
Called at 9:18 to make an order for carryout, and was told only delivery was available. The page said carryout was open until 9:40.... great way to lose business. This was 03-22-24. Never again
Service: 1
Bad management they will charge you if your pizza wasn't made the right
Atmosphere: 1
Food: 1
Service: 1
When I first started ordering from this store the food and service was great. Throughout the winter the service declined. Delivery drivers would leave my food outside in the cold and not inform us the food was there. I complained about the service and never received a response.After the two very cold meals I stopped ordering for a while. A recent order about 2 weeks ago my pizza was delivered all mangled. Yesterday I made an order online with a requested 8pm delivery. My guests were set to arrive between 7:45 and 8pm. The pizza arrived at 7:23 and once again my friends ate cold pizza.I use to only order from Papa Johns, now most my pizza will be from other places. The lack of service, response and concern through at least 5 bad experiences makes it impossible to keep doing business with this location.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Definitely returning to this location specifically. The GM Tony gave the best recommendation and he was super hospitable. One thing that this location was missing was a manager who cares about the product. I will not need to worry about the quality of the product from this location. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Ordered boneless bbq wings… ?
Jon's favorite is my favorite pizza they change the name to like 6
Atmosphere: 4
Food: 5
Service: 4
Best Papa Johns around!!! The manager is top notch!! Always delivered hot fresh and correct.
Atmosphere: 5
Food: 5
Service: 5
Visited the area for official business decided to stop in at this location for pizza. Pizza was cooked fresh and prepared on time.
Atmosphere: 4
Food: 5
Service: 4
Loading...