Desmond provided us with awesome customer service today during a busy lunch. He has great knowledge of the menu, speaks up and clearly and our meal was delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, French Fries
madi short
I went the through the drive thru at this location tonight and they got my order wrong. Which isn’t a huge deal I just circled back to get it fixed. At the window the girl asked what order I had and what was wrong. I told her I got the wrong fries. She looked at the computer and didn’t even look back at me and said “they rang you up for crinkle fries” and just stood there. I told her I didn’t order that and she just repeated “you were rang up for crinkles fries.” Then when I told her for the third time I didn’t order crinkle fries and that it didn’t matter what they rang me up for if it’s not what I ordered and she said “well did you say curly?” And when I told her yes she said she would have to rang me up again and charge ME for the curly fries I ordered and should have already gotten. Absolutely awful customer service. Her attitude was awful and she obviously didn’t give crap about them making a mistake. I’m not a “the customer is always right” kind of person but she barely cared enough to even look at me. I get that fries aren’t that big of a deal but I specifically went to Arby’s to get curly fries as a little surprise for my friend that loves them. I’m not even someone that goes back when their order is wrong I usually just go with it but it was for a friend. Now the surprise is ruined and so is my night.
The service is always excellent as the staff are friendly and communicate well, very little wait time, the restaurant on the inside and outside is very clean, and the food is fresh and delicious. This Arby's is the best!!
Atmosphere: 5
Food: 5
Service: 5
Jeffrey Ladd
I tried the new cheesesteak sandwich it was surprisingly good and filling for $8
Atmosphere: 5
Food: 5
Service: 5
Brad Spendlove
Excellent service! Thank you, Jessica 🙂
Atmosphere: 5
Food: 5
Service: 5
Brennan Lee
A decent Arbys location. The food was good and fresh and the service was good.
Atmosphere: 4
Food: 5
Service: 4
TEMERARIO
Me and my family stop by to eat dinner We're not from the area but I want to mention the excellent service we got at this location. Food was made fresh and the staff was very friendly and the restaurant was clean. eat at this Arby's when you get a chance.
They were fast and professional in spite of annoying customer
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Loaded Curly Fries
kim pope
The guys working here are so friendly. They make sure your order is correct and hot!! I love the Christian music playing!! I typically go once a week.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef 'N Cheddar, Roast Beef
Mason Daff
2 of my burgers I order where undercooked
BILL C
Thought I'd never be saying this but the Arby's in Madison heights it better some of the time.
Atmosphere: 4
Food: 4
Service: 4
Luis Benavente
I have been to this Arby's before and my previous experience was better, friendlier. Fries were warm but my burger had the meat pink. As a health professional I know well it's not safe but I ate it anyway because I was starving, moving my belongings to storage.
Good Arby's
Atmosphere: 4
Food: 5
Service: 4
Desmond provided us with awesome customer service today during a busy lunch. He has great knowledge of the menu, speaks up and clearly and our meal was delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, French Fries
I went the through the drive thru at this location tonight and they got my order wrong. Which isn’t a huge deal I just circled back to get it fixed. At the window the girl asked what order I had and what was wrong. I told her I got the wrong fries. She looked at the computer and didn’t even look back at me and said “they rang you up for crinkle fries” and just stood there. I told her I didn’t order that and she just repeated “you were rang up for crinkles fries.” Then when I told her for the third time I didn’t order crinkle fries and that it didn’t matter what they rang me up for if it’s not what I ordered and she said “well did you say curly?” And when I told her yes she said she would have to rang me up again and charge ME for the curly fries I ordered and should have already gotten. Absolutely awful customer service. Her attitude was awful and she obviously didn’t give crap about them making a mistake. I’m not a “the customer is always right” kind of person but she barely cared enough to even look at me. I get that fries aren’t that big of a deal but I specifically went to Arby’s to get curly fries as a little surprise for my friend that loves them. I’m not even someone that goes back when their order is wrong I usually just go with it but it was for a friend. Now the surprise is ruined and so is my night.
Atmosphere: 2
Food: 3
Service: 1
Love it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Loaded Curly Fries
Food was good. Sandwich was hot.
Atmosphere: 5
Food: 5
Service: 5
The service is always excellent as the staff are friendly and communicate well, very little wait time, the restaurant on the inside and outside is very clean, and the food is fresh and delicious. This Arby's is the best!!
Atmosphere: 5
Food: 5
Service: 5
I tried the new cheesesteak sandwich it was surprisingly good and filling for $8
Atmosphere: 5
Food: 5
Service: 5
Excellent service! Thank you, Jessica 🙂
Atmosphere: 5
Food: 5
Service: 5
A decent Arbys location. The food was good and fresh and the service was good.
Atmosphere: 4
Food: 5
Service: 4
Me and my family stop by to eat dinner
We're not from the area but I want to mention the excellent service we got at this location.
Food was made fresh and the staff was very friendly and the restaurant was clean.
eat at this Arby's when you get a chance.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They were fast and professional in spite of annoying customer
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Loaded Curly Fries
The guys working here are so friendly. They make sure your order is correct and hot!! I love the Christian music playing!! I typically go once a week.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef 'N Cheddar, Roast Beef
2 of my burgers I order where undercooked
Thought I'd never be saying this but the Arby's in Madison heights it better some of the time.
Atmosphere: 4
Food: 4
Service: 4
I have been to this Arby's before and my previous experience was better, friendlier. Fries were warm but my burger had the meat pink. As a health professional I know well it's not safe but I ate it anyway because I was starving, moving my belongings to storage.
Atmosphere: 4
Food: 4
Service: 4
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